WHERE IS THE SUPPORT ????

Hi Greg_Smits,

I’m sorry to hear about the wait and the trouble you’ve had trying to get through to us. We’re currently dealing with a much higher than usual volume of calls and support requests, which has caused delays in our response times. I understand that’s frustrating, especially when the issue is affecting your read and write access. Your support requests are still with us, and one of our team members will pick up your case as soon as someone becomes available. In the meantime, you can also reach our support team through the options here.

Regards,

Sai

Yeah I put a support request in on the 3rd of June and it still hasn't been looked at.  The priority support is a joke.  

Greg_Smits wrote:

Who else is experiencing pathetic response times from MYOB?

 

And if your from MYOB and want to start dribbling on about the time of year, wage/super payments issues or questions, this is the software and SAAS that you offer and sell.

 

Hi joffl81,

Sorry about the experience here. I’ve checked your account and can see that there were support cases already raised. I’ve also checked each of them and confirmed with the team handling it that the users were removed from your account on 12 June. You’ll also receive an email from them confirming that this has already been actioned.

Cheers,

Doreen

Hi Doreen, there were multiple cases and the one that was finalised from the 12th of June is not the request that is still sitting there from June 3rd.   It is case #----------  regarding change of Billing Contact.

Hi joffl81,

Thanks for providing the extra detail. We’re seeing higher-than-usual demand across our support channels at the moment, so some cases are taking longer to be picked up than we’d like.
 

We’ve flagged this with the team assigned to the case and we’ll update you here as soon as we hear back from them.

Regards,
Earl