ongoing Bank feed - reconciliation issues and no resolution
I know I am not the only one experiencing this, but the lack of support from MYOB has become a critical issue for my business.
Since May 27th, my bank reconciliation has been broken, with random transactions from 2020 suddenly appearing across two accounts. After spending more than 8 hours on the phone over the last three weeks, I have been passed from Tier 1 to Tier 2, promised a 5-day resolution, and then promised a 24-hour escalation response. Every single deadline MYOB has set has passed with zero communication, no fix, and no follow-up.
To make matters worse, trying to call back results in a 2-hour wait time, despite my account being listed as a priority customer. An online complaint form has also gone completely unanswered.
With EOFY right around the corner, I would think this would be noted as a high priority. We pay our fees under the assumption that MYOB will support their product when major system defects occur. The complete lack of care and responsiveness regarding this issue is deeply disappointing. I need this escalated and resolved immediately.
If anyone else is having similar issues feel free to add on to my RANT.
Thanks
