Bank feed for new credit card - Banking Hub error

I am also having the same problem. I have been back and forward with MYOB and they've tried to fix it several times since the 18/03. On Friday this was their email reply, but I still haven't heard back.

We need to move your case to the right team to resolve - this is to ensure there are no outstanding concerns, due to bank feeds being available only our Support team can assist with the category

A member from our Support team will be in contact shortly against this case number. 

request 02928943

Hi becn1103a, 

Thanks for the screenshot. Eight days is certainly a long while to be waiting for an update. I’ve followed up on your case for you, and you should hear from the support team soon.

Regards,
Genreve

Earl_HD​ Isaiah_C​ how do I get the support ticket escalated? support request number is 02924909 and was raised 8 days ago and still sitting as new. I need to the banking hub to open so I can set up a new bank feed

mmmm I didn't opt into the beta of AI matching transactions and it I still can't access the banking hub

Hi becn1103a,

When you submit a support ticket it can take up to about 3–5 business days for the team to pick it up and get back to you, depending on how busy things are. 

Please keep an eye on the email address linked to your account (including spam/junk), as that’s where the reply will come through.

Regards,
Earl

Work around is to enter Banking Hub area and then click Categorise Transactions in order to reconcile accounts etc. 

This is actually a big problem. Last 3 x days, both the Bank Transactions and Reconcile Accounts area of MYOB is blocked with error, see screenshot attached. Something to note, this all started when we opted into the beta of AI matching of transactions. Please escalate this. This will be a widespread problem. We have raised a ticket but no reply. 3 x days. 

Thank you Isaiah_C​ I raised a ticket through My Account last night, how long does it usually take to get a response?

Hi becn1103a,

Thanks for giving those steps a go and letting us know how it went. Since logging out didn't do the trick and the Banking Hub isn't opening at all, it sounds like something in the file itself might need a closer look from our side. Reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can check the file directly, and get things moving again for you.

Regards,

Sai

Doreen_P​ Logging out etc didn't work. There isn't a pending application but even if there was I could check the progress because the Banking Hub doesn't open at all