Hi
Our business currently has two employees.
I am trying to reconcile my account and have found that the pay amounts for one employee are not populating through to the reconciliation statement. Our other employees pay amounts are listed and correct. The pays have been reported correctly to the ATO via STP.
What could cause this information to not appear on the reconciliation statement?
Hi SHY007,
Missing pay transactions can be a bit of a puzzle. Sometimes a future-dated reconciliation, then undoing it, does the trick and brings those sneaky transactions back into view. If that doesn’t sort it out, there’s a cracking community forum post with another workaround you can give a go. If the payroll transactions still not showing, chat with our live chat team via our virtual assistant MOCA or pop a support request through your MyAccount and we’ll jump in to help you out.
Cheers,
Shella
