Secure Invoicing - Help pls.

Im going to get through my current BAS and then start the process of biting the bullet and either moving to something else or getting ACCC advice and bringing it to their attention. 

MYOB have not been transparent about why they are forcing this secure invoicing onto us. They are a service to provide invoicing and book keeping for my business. That's it. They are not a bank, they deduct a fee on a monthly basis from my nominated bank account, that's it.. I do not use any financial services through them nor do I wish to. My bank already have all the details required. I do understand that doing this will help them increase their earnings through extra charges. But it does nothing to help me except to increase my costs. In the meantime, bugs that have been raised with them for a number of years have not been addressed and we the customer are having to do work arounds or take extra steps to perform tasks. It seems that MYOB are not concerned about losing some customers in this process. This is what happens when a business gets to big. All we want is a fair go and some customer support would be nice along the way and some transparency about this secure invoicing that seems to be causing a lot of frustration and suspicion among its customers. 

Well thats it for me.

MYOB, youve obviously got what you want. - to get rid of customers.

This means the remaining users will have to carry the burden of keeping MYOB solvent.

Watch the subscription price rise and rise., and rise.

Im looking for alternatives. Any suggestions anyone?

Preferably with a myob data file import function.

Hey MYOB, I reckon youve got somewhere between 24 hours and 7 days to show us you are serious about supporting your customers and their needs. Otherwise what else can we assume? Its going to be more of the same as the last 5 years... No listensing whatsoever.

Its a watershed moment for you. Remember this like Commodore computers does.

Really though, I dont think this event needs to tell us what youre up to, I think most users already know that.

As will be demonstrated by the total lack of "meaningfull" response to this.

And the only meaningful response is...

"MYOB have decided to remove the need to use secure payment options with the understanding that users must accept the consequences of doing so. This will be implimented in the next update due in the next 24-48 hours.

We appologise for any inconvenience MYOB's decision to impliment a feature without an opt-out option and with little-to-no customer consultation prior to mandating this feature has caused. We will from now on with the extra staff on hand, react more efficiently and with renewed vigor to impliment what users actually want, rather than branching out at the expense of our core business. And like Google (only better), we will strive to do no evil."

Take that to management.

AC

The lack of response from MYOB is almost deafening!!

Moderators keep coming on this feed saying "You can turn off online payments...". They are missing the point. It's the verification process that really sucks and appears to be excessive. Then for MYOB to turn off the email function if you don't the the verification process is coercion.

The issue is that there is not option to OPT OUT.

MYOB is mandating something that they believe is a benifit (and maybe it could be) but it smells like data mining and taking a cut of profit from its customer's sales as well as the already hefty monthly subscription.

Take away the need to do it and users can consider the benifits and weigh up the pros and cons.

Just get on it. The longer MYOB management ponder this situation and do nothing, the more they erode customer's trust and drive users away. And for what? A money grab? More barbed hooks into your customers that are already thinking you are on the nose?

Get over yourselves. Do you think you are not expendable.

AC

Mike, I cant see why secure payments has to be directly linked to e invoicing. They are 2 totally separate things. Surely an option can be made available to users as other providers have done.

Fraud keeps getting mentioned and MYOB is playing policeman on this however why don't you let customers choose? Surely if this is going to be such a good system, then moving forward, as people queue up to get on board they will gladly offer the required info to have the fraud protection for online payments. 

If a large company tells me that they require an e invoice, I could do that easily on your competitors app but to do it in MYOB I have to apply for secure payments! not cool! As far as I know, e invoicing is a safe way to send invoices as per below.

e-invoicing is considered a secure method of sending and receiving invoices as it utilizes a dedicated, secure network to exchange invoice data, significantly reducing the risk of fraud or scams compared to traditional paper or email-based invoices, especially when using a standardized system like Peppol in Australia; this network verifies the sender and recipient using their ABNs, ensuring invoices reach the intended business only