In Tray

I am having the same problem as well. Cannot link my uploaded documents to purchase invoices. Was working about half an hour ago

Hi DebM, 

That’s an odd one, usually all In Tray items should be accessible, especially if the number of items appears next to the icon. A few quick things to try:

• Do a quick view refresh: open the In Tray, click to enlarge any document preview, then close it, the list usually repopulates after that. If the window looks blank, try minimising/maximising or resizing the In Tray as well.
• Fully close and reopen AccountRight, then open the In Tray again. If your file’s online, sign out and back in first to refresh the session before trying the In Tray.
• Check for any filters (Supplier, Status, etc.). Set them back to All and clear any search terms so nothing’s being hidden. Sometimes a filter can make the grid look empty.

If you’re on the desktop app, you can usually bypass this by opening AccountRight in a browser.

Still no luck? Best bet is to reach out to support, log a ticket from the My Account page, or jump on live chat via MOCA, our virtual assistant.

Regards,
Genreve

Online chat said MYOB are aware of the issue.  Will be fixed between 2 - 24 hours.

I'm unable to follow the link to the Status Hub, are you able to provide me with an update on when this issue is expected to be resolved?

I'm having the same problem too.  I add things to the in-tray and they dont appear, or some have been "unable to upload documnt" it also stays on the loading screen for ages and doesnt actually load anything.

I am having the same issues this morning.  The in tray icon on the purchases page is greyed out and has a red exclamation point.  Get an error each time I got to upload an invoice.  Have googled and followed all the options as well as the above

Can't seem to load purchase invoices from the in-tray. Is there a problem with the in tray or how do I fix it.

me too..... :(

I am having the same issue. I have been unable to email an invoice to the in tray since yesterday, 17/11/2025.  I am unable to drag a pdf document.  I am using the desktop version, which I prefer.  An error message in RED "Something went wrong - some documents failed to upload - try again later".  The pdfs I'm uploading are 100KB to 400KB.

I am having same issues as everyone else here. The intray is coming up with an error message and saying it is empty. Also cannot upload any documents.