I am trying to pay an employees superannuation through the "Pay Superannuation'
I get error message for employee: "You need to enter a valid employee membership number for this employee"
The information the employee provided is
The information I got from ATO staple fund is
Both doesn't work. I have also tried to remove "00" at the front.
Can you please assist?
Hi D_Jade,
Thank you for your post. I can see that you are getting an error in paying your employee's superfund.
The most common cause of an error here is a mismatch between the selected Fund and the Member Number Rule being applied. Make sure the correct fund is selected as some funds share the same name and you should select the correct fund based on the SPIN / USI number. Kindly check the employee's membership number in their card file and if still getting the same error, please get in touch with superfund directly if there are changes made.
Feel free to write a post if you need further assistance.
Cheers,
Jem
I am having the same issue and have tried both Super fund names and it is still the same...
What do we do now? Help please
Hi Whoknows,
Troubleshooting Pay Super payments has detailed information and instructions to assist you with this.
Regards,
Sai
