Entitlement balance summary / Entitlement detail reports differ

Question

Hi need help with this one&nbsp; &nbsp;- When doing up entitlement reports for only one staff member (rest are fine) for August 23&nbsp; on Account right (current online file) the summary report does not reflect the leave paid out/taken in July 23 - It is still showing as the opening hours value but if we do a summary report&nbsp; from July to Aug it shows&nbsp; the correct value.&nbsp; the detailed report for the month of August is showing all nil values when there should be a value in it (ie opening values at least - as no leave has been taken - and employee has now altered to casual in that month)Why would the summary entitlement report for August still be showing the opening July balances ??

genreve_s · Answer

Hi dobbo,&nbsp;
&nbsp;
Thanks for posting.&nbsp;
&nbsp;
I'm sorry to hear about your difficulties with the report. The Entitlement Balance Summary report pulls data from the pay history of the employee tab while the Entitlement Balance Detail report gets its data from the pay runs in the system. I would suggest comparing the information between the two reports month by month until we find which month is causing the difference then we could adjust the values in the pay history of the employee card for that certain month to remove the difference.&nbsp;
&nbsp;
Let us know if you require any further assistance with this. We're happy to help.&nbsp;
&nbsp;
Cheers,&nbsp;
Genreve

dobbo · Answer

we have run enttilement balance summary reports for July and August 23 and one staff members is not showing correctly in his holiday leave accural

July summary report shows correctly with opening and closing balances (as staff member has taken some ) but August 23 is showing the original July opening hours andstill the opening balance as the original one - we have run the reports separately for each month

the Balance detail report is showing correctly for July but amount owing is not showing in August 23 report at all.

This staff member has now been put to casual - but his entitlements should still be showing as he is still owed these and has to be paid them out

Why is this ?? as the office lady wants to make sure all is correctly paid and it should not revert back to the 1/7/23 figures

So it is in August 23 reports that we are having trouble

genreve_s · Answer

Hi dobbo,&nbsp;
&nbsp;
Thanks for the response.&nbsp;
&nbsp;
Now that we found which month is causing the issues with the values. We could correct the values of that month inside the Pay History of the employee. Since the Entitlement Balance Summary report pulls data from there, this would correct the discrepancies.&nbsp;
&nbsp;
Let us know how we can help you further.&nbsp;
&nbsp;
Cheers,
Genreve

dobbo · Answer

But why has it done it ?&nbsp; and how do we know if future reports are correct??&nbsp; and how do we fix "We could correct the values of that month inside the Pay History of the employee."&nbsp;

genreve_s · Answer

Hi dobbo,&nbsp;
&nbsp;
Thanks for the response.
&nbsp;
Generally, Pay History collects information from pay runs if there is a difference of values from the pay run. It is likely that this has been altered manually. We could correct this by going to Pay History and editing the values.&nbsp;

Click Card File.
 Click Cards List.&nbsp;
 Click Employee Tab.
 Click the blue arrow next to the employee's name.&nbsp;
 Click Payroll Details.
 Click Pay History.
 Choose the month.
 Edit the values.
 Click OK.

If you have any other difficulties or issues. Let us know.&nbsp;
&nbsp;
Thanks,&nbsp;
Genreve

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