Forum Discussion

JaneneP's avatar
JaneneP
Experienced Cover User
14 days ago

Pay-day Super - Still processing

I processed my first payday super payment, 24.06.2026 - Money have been deducted from the bank account, however status PROCESSING PAYMENT?  I have been going back and forth for several weeks, obviou...
Rosanna1's avatar
Rosanna1
Member
11 days ago

This is ridiculous! And the wait time is horrendous! Not good enough MYOB. We expect more for the fees we are paying. In the very least MYOB should ensure that PayDay super is compliant with current legislation. We use software to ensure compliance. Will MYOB be paying penalties and lodging non compliance reports?

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    8 days ago

    Hi Rosanna1,

     

    Thanks for sharing your feedback. It’s completely understandable why this has been frustrating, especially when you’re relying on the software to help you stay compliant.

     

    MYOB works with our clearing house to manage the payment from authorisation through to sending it to the fund, and when a contribution has taken longer, it’s often been due to the fund’s allocation step. This forum post covers the most common questions about Pay Super processing timeframes.

     

    Cheers,

    Princess

     

     

     

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