Forum Discussion

dfoozle's avatar
dfoozle
Experienced User
15 days ago

Pay Super duplicate error - unable to pay

Hi,

An full time employee left the company and has returned as a a casual years later. So, I created a new employee record for them. They still had the same super number. The error message that an employee has the same super number occurred. I can't pay their super through the clearing house.

I had previously 

1. Changed the name on the old card

2. Made the old card inactive

Since then I have 

  1. Changed the Super number on the old card
  2. Made the old card active and then inactive

I have done this both online and on the desktop version of Accountright Plus

Nothing I have done has managed to get through this error message. What do I have to do to get Accountright to process the super for the new card?

superfund
  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    15 days ago

    Hi dfoozle,

    Creating a new card was unnecessary because the old card could have been reactivated. Using the same information for both cards will indeed cause duplication issues, especially since the reporting is done online. To resolve this, you can delete the pays made with the new employee card, remove the super information from the new card, reactivate the old employee card, and re-process the pays with the old (now current) employee card.

    I hope this helps!

    Cheers,
    Earl

    • dfoozle's avatar
      dfoozle
      Experienced User
      10 days ago

      This is not suitable - the staff member has a gap of over three years in employment and is now a short term casual as opposed to a full-time permanent. I do not want any details from her prior employment being mixed with the new employment. This should not be such a difficult problem. 

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        9 days ago

        Hi there dfoozle,

         

        I understand you'd prefer not to mix up the employee's details from before their new employment. To make things clearer, I'd recommend removing the super membership number from the old employee's card and then processing the payment. For more details, check out this link.

         

        Cheers,

        Doreen

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