Single Touch Payroll Reporting to the ATO

Hi GORRE,

Thanks for your detailed input. If those rejected pay runs still aren’t showing in the ATO portal, you can first double‑check their payroll reports specifically the YTD, Payroll Activity and Payroll Register reports. If the rejected pays are included in those YTD figures, you should then send an STP update event so the correct totals are pushed through to the ATO.

Regards,
Earl

Thanks for your suggestions Earl. Did you mean the Myob  Payroll Activity and Register reports or the ATO Portal reports?  All pay-runs appear in Myob reports and Myob is correct. I have selected 'Send Update Event' button on the Single Touch Payroll Reporting and still nothing has changed on the ATO Portal.  I am thinking that perhaps I should do the payruns again and declare them to the ATO but then reverse them out of Myob and not declare the reveral. Thoughts?  thankyou

Hi GORRE, 

That’s an odd one. Normally, an update event will fix the YTD figures. I wouldn’t redo or reverse those pay runs, as that can just make your STP history messier, and STP is all based on year‑to‑date figures anyway. Since your MYOB payroll reports look right and an update event hasn’t fixed what the ATO is showing, the best move is to get in touch with our support team so they can check the actual STP submissions and sort out the ATO figures properly in the background. You can reach out by lodging a support request via My Account or by chatting with the team through MOCA, our virtual assistant.

Regards,
Genreve 

Hi Genreve,

thanks for the info. I have tried twice to get in touch for help with 'My Account' giving a full explanation and nothing happens.  If I go back in straight away no issue has been reported. Very Frustrating.  Is there a link I can make an appointment to speak with someone as I have done in the past. We really need to get our figures right by June 30

thanks

Hi GORRE, 

I can see how that can certainly get you frustrated. Yes, you can still book an appointment as you’ve done before.

If you’re using AccountRight, you’ve got access to Priority Support, which lets you book a dedicated 30-minute call with one of our specialists.

Just head to our Getting help and support page here:
 https://www.myob.com/au/support/myob-business/get-help-support/getting-help-and-support

Under “What if I need more help?”, choose Priority Support (AccountRight users) and follow the prompts to book a time that suits you.

Regards,
Genreve

Thankyou Genreve. Have tried this now following your link and Myob says I don't have access to this level of support which is strange as I Definity have in the past.

We have Myob AccountRight Premiere Additional Subscription and yet when I select 'Book a Priority Support Specialist' as was advised  - we are told we do not have access to that page as we need a subscription.