The "Whoops, something went wrong with your payment" came up when trying to process super payment.
An employee was terminated and a new card created for the same employee, under a new contract, superfund details exactly the same. MYOB is asking for a unique number for each employee?
How do I fix this?
Hi LefevreCCC9,
Welcome to the Community Forum!
If the employee had left and has returned, and you created a new card file with the same super info as the old one, this will cause the error "Whoops, something went wrong with your payment." MYOB needs a unique super fund membership number for each employee, so having duplicate info can lead to this issue. The workaround for this would be to do the following:
Cheers,
Princess
Thanks for your advice.
Do we just delete the payments on the new employee card or reverse them?
When I reprocess the payments on the employee's original card, how do I do this without processing an electronic payment?
Thank you.
LefevreCCC9
Hi LefevreCCC9,
You should delete the payments on the new employee card. When reprocessing the payments on the employee's original card, change the payment method to cash or cheque to avoid processing an electronic payment. See this help article about fixing a pay for more detailed information.
Kind regards,
Shella
I reversed the payments on the new employee card and removed the super information.
As I couldn't change the pay wage categories on the old employee card, I then processed the super payment for the relevant period for the old card. Once the super was paid I then deleted the super details and terminated the old employee card.
I then had to reprocess the pays on the new card, with the correct wage categories and re entered the super information. Then I could make payment of super for relevant period for new card.
Hi Shella
Thank you, I managed to work it out.
Hi LefevreCCC9,
We're glad that your issue is now resolved. If you have any concerns in the future, please feel free to post again.
Regards,
Sai
