Hello
Not able to process the first pay for July23 for my Client.
Takes us through the process then like displays 0.00 processed for bank/cash/electronic.
Not sure what is going on.
We have tried all employee payroll first, then tried just individuals.
Same outcome all seems to disappear.
Thanks
Helen
I'm in the same boat.
Not a happy Jan!
Hi CBS-Helen
Are you signing into the Payroll Reporting Centre? If you click cancel at this point nothing gets recorded - just wondering if that might be what has gone wrong.
Regards
Gavin
If you're referring to this area in the browser version of MYOB, I don'ty have anything to process!
I know I processed 40 pdays today and am not happy having to reenter all those pays.
any help yet ?
Me to. Been on the phone to MYOB for almost 2 hours, nothing is fixing it.
Are you trying different things with them or are you just on hold like me ?
Was on the phone for about 2 hours. They tried lots of different things but nothing worked. They were suppose to call me back but nothing so far. I have had to manually amend an old aba file so as clients employees can be paid. Very very annoyed that I have spent 5 hours on this and no fix to date. I asked numerous times if I could send the file to them but they seem to not want that these days.
Same thing here. I recall the same thing happening last year. From memory, MYOB had to run a script to repair.
Same here. I wonder when this is going to get fixed. I picked this up two weeks ago when trying to process July pays in advance. Was chatting with MYOB for 4 hours. I didn't get any solution.
Hi All
Thanks for your post.
If you recently upgraded your file to 2023.5 the default Pay cycle that will appear would be Bonus/Commission and it will lead to zero amount in the Processing pay screen. Kindly process a pay run again and make sure to select the correct Pay cycle.
Also, when you tried to process the pay runs, did you receive any error message? Kindly attach a copy of your Diagnostic Log so I can investigate this further on my end. To get the Diagnostic Log, please check this link.
Please let me know how it goes.
Best regards,
Doreen
Hi,
Please see attached snip of what shows when I have tried to process a pay. I have tried to process the payroll twice today and both times they have shown zero even though the verification report showed the figures. This is not acceptable as our employees need to be paid today.
When will this issue be rectified?
Debbie
Hi Debbie63
Thanks for this.
I have seen the screenshot. Could please take a screenshot as well of the Pay Period window? Please refer to the screenshot below. Kindly make sure to select the correct Pay cycle.
And in next page the Employee Pays, please make sure that an amount is entered for each employee especially a total amount in the Net Pay column. If you can confirm that everything is field out correctly but still the same thing showing in Process Payments window, please attach your Diagnostic Log.
Best regards,
Doreen
Hi Doreen_P
I also am having troubles processing first pay. I did notice the Bonus/Commision and changed this prior, still doesn't work. You mention a Diagnostic Log and to click a link. The link doesn't work for me. Are you able to assist or maybe resend the link please?
The error I get when trying to process is "Unable to connect" even though our internet is working perfectly.
Hi Doreen,
I too am having the same issue with processing the first pay run for this financial year. Our default Pay Cycle is Weekly and MYOB hasn't changed it to Bonus/Commission. I've also rolled our financial year. Every time I have gone to process pays I'm not getting any messages, just a page of $0.00 and nothing recorded in our system.
Could you please assist? Our pays are meant to be processed today.
Kind Regards
Tabitha
