Hey everyone! Happy Friday. Sharing a quick guide on posting on our Community Forum to help you get the best response! To make a post, you'll want to navigate directly to the board that relates to your question. If it's regarding one of our products, you'll be able to click onto Product Help & Ideas from the home page and select the relevant product. From there, select the board your question relates to: and you'll be able to select Create a Post on the top right! When posting a question, include these points of information so others can understand what you're unsure of and respond accordingly. What are you trying to do in the product? Where are you getting stuck? Are there any error messages coming up? Include relevant screenshots. Feel free to reach out if you have any further questions! Hope everyone has a great weekend. Cheers, Amanda.

Hi Amanda I put a post up six days ago that is yet to get a response (I did put a reply to my post, but it was to give more information rather than a solution, and I couldn't work out how to edit my original post). The link is here: https://community.myob.com/discussions/bus-report/balance-sheet-balances-dont-match-gl-balances/869774 When should I be expecting a response? This is the first time I've put a post up, have I done it wrong? Any help is appreciated. Thanks,Gemma

I have been first in the queue on a phone enquiry for 1 hour and 25 minutes. Is it possible my call has been lost in your system somewhere or are there no consultants to answer the call?

Hey LittleRiss Our phone queues have been under control today with a maximum wait of 4 minutes. We do have a number of digital self-serve options I'd recommend trying that are listed on this page. Cheers, Amanda.

Hi Amanda I have put up a post 17 days ago and still have received no response. Have things changed as before I used to receive a reply to my posts no later than 3 days? I would appreciate your feedback/comments. Many thanks Barry

Hi GemH and bazzamed , thank you for letting us know about this.We have noticed that there are some issues with new posts not flowing through to our support tooling - this is currently being investigated with the Community Software provider and in the meantime, our moderators are trying to work through any posts with 'no reply yet' from the forum itself.Sorry for the delays, we will get back to our previous response times asap. Other options to keep in mind are: Virtual assistant MOCA - can be found as a chat bubble on the bottom right of the screen here Creating a support case - can be done after signing in to 'My Account' here

How to post on our Community Forum

16 Replies

GemH
User
2 months ago
Hi Amanda

I put a post up six days ago that is yet to get a response (I did put a reply to my post, but it was to give more information rather than a solution, and I couldn't work out how to edit my original post).

The link is here: https://community.myob.com/discussions/bus-report/balance-sheet-balances-dont-match-gl-balances/869774

When should I be expecting a response? This is the first time I've put a post up, have I done it wrong?

Any help is appreciated.

Thanks,
Gemma
LittleRiss
User
2 months ago
I have been first in the queue on a phone enquiry for 1 hour and 25 minutes. Is it possible my call has been lost in your system somewhere or are there no consultants to answer the call?
- AmandaCL
  MYOB Moderator
  2 months ago
  Hey LittleRiss
  
  Our phone queues have been under control today with a maximum wait of 4 minutes.
  
  We do have a number of digital self-serve options I'd recommend trying that are listed on this page.
  
  Cheers, Amanda.
bazzamed
Experienced Cover User
31 days ago
Hi Amanda

I have put up a post 17 days ago and still have received no response. Have things changed as before I used to receive a reply to my posts no later than 3 days?

I would appreciate your feedback/comments.

Many thanks

Barry
MikeG1
MYOB Moderator
30 days ago
Hi GemH and bazzamed , thank you for letting us know about this.
We have noticed that there are some issues with new posts not flowing through to our support tooling - this is currently being investigated with the Community Software provider and in the meantime, our moderators are trying to work through any posts with 'no reply yet' from the forum itself.
Sorry for the delays, we will get back to our previous response times asap.
Other options to keep in mind are:

Virtual assistant MOCA - can be found as a chat bubble on the bottom right of the screen here

Creating a support case - can be done after signing in to 'My Account' here
Denise68
User
19 days ago
Hello, cant access business payoll, called but not taking calls, can anyone at MYOB assist?
- AmandaCL
  MYOB Moderator
  19 days ago
  Hey Denise68
  
  If you require further support, our available options are listed on this page! We do have a number of digital options that you can make the most of.
  
  Cheers, Amanda.
JennyPTA
Trusted Cover User
19 days ago
Hi Amanda,
I always have trouble locating the phone number for MYOB and apparently have never found the right one that answers in 4 minutes! Please provide that number!!
loz82
Experienced User
19 days ago
I am trying to post a question, but it is coming up saying that i have exceeded the amount of tags?
- loz82
  Experienced User
  19 days ago
AmandaCL
MYOB Moderator
15 days ago
Hey loz82

This seems to be occurring intermittently for a number of users. If you clear your browser's cache history and attempt again do you still experience the same error come up? I've also found that switching web browsers seems to resolve the issue as well.

Let me know if you continue to experience an issue!

Cheers, Amanda.
onjoo888
User
10 days ago
Hey there,
Thanks for the guide! This will be very helpful. I’ll make sure to include detailed information and screenshots when posting my questions to get the best responses. Have a great weekend!
DtheP69
Experienced User
2 days ago
I want to put up a post on about MYOB'S inadequacies and lack of support but there are no places to create a post.
Can you help