Hi Helen_Keegan KatieLou,
Thank you for your posts.
The most common cause of an error here is a mismatch between the selected Fund and the Member Number Rule being applied.
Make sure the correct fund is selected as some funds share the same name and users should select the correct fund based on the SPIN / USI number.
For example, when we have checked the member number entered (supplied by the fund) they have had the prefix 011. When we checked the Superannuation Fund, they had selected COLONIAL FIRST STATE ROLLOVER & SUPERANNUATION FUND not COLONIAL FIRST STATE - FIRSTCHOICE WHOLESALE SUPER.
Please refer to the table below:
If you get a member matching exception and the member number is correct within the file, try removing the first 3 digits of the employee membership number and trying again.
Do reach out if I could assist any further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Sam
I have checked all these things as suggested several times, even re-entering and it is all as it should be but I am still getting the error message unfortunately
Hi Helen_Keegan,
Thanks for trying that.
So that I can investigate this further, could you please send me a private message with the following details:
