Recent Posts & Replies
Payroll errors re: Job Codes
The following is an error with Job Codes in Payroll that has only arisen for us in the last month. I have never seen it before in many years of using MYOB. There have been no changes in how our business processes payroll. We have worked with MYOB staff to create a manual workaround for the problem. However this workaround involves a manual process & the need to break our weekly 50+ payroll into batches of no more than 15 in order to successfully process payroll. This means the payroll takes three times as long as previously. Despite weeks of interaction with MYOB staff and their promises of escalating the issue to a specialist team, we have yet to receive a permanent solution or return to processing the way we did previously. This is an URGENT issue, not one to be left for the "nice to have" department. It would appear that the issue has possibly arisen due to a bug in one of the recent version updates of AR software. The error messages come up in both the desktop and browser versions of MYOB AR. However it is only possible to apply the fix if you are in the browser version. I have attached a PDF explaining the manual workaround procedure. A brief description of the problem is that when processing payroll not all line items (hours, tax, super) for all employees have a job allocated to them, even though all employees have a template on their card with jobs allocated. The error is not predictable. Some employees have jobs allocated for all lines. Some employees have some lines with jobs and some lines without a job. Still other employees have no jobs on any line. However every employee has to be checked to make sure of fixing the problem. I would be interested if other businesses have or had this problem. Kind Regards, Mitchell Holmes
New Verification for online payments
Is anyone else experiencing not able to email invoices as the du to the new verification for online payments On Wednesday the 19th March I was no longer able to email invoices. Got the warning message that you need to complete Business verification to email invoices. I sent the relevant information to MYOB I have had no communication from them. It is now Friday the 21st March and I still can not send Invoices via Email. This is now impacting business, I wish to cancel the verification as I no longer want to continue with this progress. As it is in the verification process I do not have the option to cancel Get very frustrated with MYOB impacting our businessCreate the ability to attach documents to sale invoices
MYOB AR has the ability to attach documents to Purchase invoices. What we need is the ability to attach documents to Sales invoices - customer purchase orders, PDFs of email exchanges, etc. This would save having to file this information elsewhere and needing to dig it up when needed. Regards, Mitchell Holmes
Weekly Payroll
Hi Community Members, I recently started using MYOB switching from competitors where i was using fortnightly payroll. It was easy to get the dates for fortnightly schedule. For weekly i wasn't sure and used Monday to Sunday as the week and made the payment. for e.g. Pay period 06/01/2025 - 12/01/2025 whereas when i now got some info from a site now where it says: Pay period 1 Friday, December 27, 2024 Friday, January 3, 2025 Friday, January 3, 2025 2 Friday, January 3, 2025 Friday, January 10, 2025 Friday, January 10, 2025 3 Friday, January 10, 2025 Friday, January 17, 2025 Friday, January 17, 2025 Since i have already made payments and generated salary slips. Do i need to do a fix or i can do it for future payroll? I have already generated payroll till 24/02/2025 - 02/03/2025 Any expert advice or from official MYOB staff??
MYOB Accountright - Aged receivables - reporting issue
Hi There is an issue with MYOB Accountright when generating aged receivables as the balance due on each month is different. For example: The Invoice terms of payment due: Day of Month after EOM Discount date: 1st Balance due date: EOM Sales made in January , i.e, 10.01.25; 20.01.25, 31.01.25 Due date will: 28.02.25 I need to see the overdue invoices for Jan 2025 I go to Aged Receivables (summary) as at 28.02.25. Ageing method: Days overdue using invoices terms In the section 31-60 days, I expect to see all overdue January invoices The report is not accurate Can someone please explain how to do it or is it MYOB technical issue ThanksLatest update
Hi guys, My name is Isy. I have been using MYOB Business Pro for quite a few years now. I liked the fact that you could be a detailed description just beneath the Contact Payee drop down box and when you had finished recording, it would take you to the find transactions window where you could see your description. As of today that has been turned off and you now put that description next to the amount section. When you finish recording, it takes you back to the find transactions window and now you cannot see your description :( I am not happy!!!!! Is there anyone else out there who feels displeased with this? Kind regards Isy Keys
