Recent Posts & Replies
MYOB TEAMS
We currently use MYOB teams to complete timesheets. One of our employees MYOB Teams has crashed and he is unable to enter his timesheets. He has unistalled the ap several times and the screen is still coming up blank. I have attached a copy of his blank screen. Could someone give me any suggestions.
Duplicate Purchase Order Numbers
Account Right is duplicating purchased order numbers every now and then. There is no method to the madness. Why is the software provider allowing this to happen? Is it a glitch in the software? I have changed my preferences in the desk top version to provide a warning with both invoice numbers and purchase order numbers but I don't know where to update the preferences in the online version. Please help!Bank feeds warning and duplicated company credit card accounts
The company credit card number was changed about 7 years ago but bank feeds for the NEW credit card number (XXX4659) and the closed credit card Number (XXX2297)were matched to the same myob credit account number 2-1120 with no problem. All of a sudden, from mid-September, the valid credit card number is no longer associated to the MYOB credit card account 2-1120 any more (with warning). Based on some post ideas, I created a dummy account 2-1150 so that the bank feeds can be associated to the current credit card number (used for 7 years). Now I have two myob credit accounts for credit cards, one for an expired card number (XXX2297) and one for a valid card number (XXX4659). The problem is: with the MYOB dummy credit account 2-1150, I only have about 20 bank feeds. with the MYOB credit card account 2-1120, I have millions of bank feeds (mostly approved entries) What should I do now?
Introducing the Partner Program Member Space on MYOB Community Forum
2 MIN READ We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important MYOB updates. What You Can Expect: Central Hub for MYOB Updates: Stay informed on essential product updates and releases for you and your clients Events & Education: Keep track of upcoming events and learning opportunities. Tips & Tricks: Discover helpful strategies to enhance your service offerings. Market Insights: Access valuable market knowledge to share with your team and clients. Promotions: Stay updated on the latest marketing and sales offers. Engage with Fellow Members: Join discussion forums to connect with other accounting and bookkeeping partners and support SMEs across ANZ. Share Your Feedback: Use our ideas exchange feature to share your thoughts and feedback directly with MYOB. Utilising the MYOB Community Forum aims to enhance our communication with you, providing multiple ways to stay informed and engaged in the Partner Program. How to join? I'm already a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Join the Partner Program Member space here If you're already a member, but are unable to access the board, please request access by commenting here. I'm not a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Set up a username Request access to the Partner Program Member space by commenting here. Having trouble authenticating? Make sure you’ve set up additional methods of authentication. Learn how. We look forward to seeing you in the forum!Enhanced security measures are live 30/09/24
2 MIN READ Hello community Our support teams have seen an increase in calls related to 2FA since this update went live yesterday. This is somewhat expected, because 2FA is now being requested more often, but it is preventable by setting up a secondary authentication method. That way, if for example you recently got a new phone, you would still be able to authenticate using your secondary method to access your software and also access My Account to update your 2FA to the new device. The change We have rolled out an enhanced security measure designed to provide additional protection and help prevent unauthorised access. Here’s what you need to know. What changed? From 30 September, login and two-factor authentication (2FA) will be required at least once every 24 hours for the following products: MYOB Business MYOB AccountRight (browser and desktop*) *Online files only MYOB Connected Ledger MYOB Practice Learn more here Please note: 2FA will be required to login to your account, and is not required for each file (if you have multiple files) How to prepare Set up multiple 2FA methods to receive your verification codes, such as an authentication app or SMS. This will help you to avoid sign-in hassles that can occur if you can't access your codes via your usual 2FA method. Don’t forget, individuals must have their own login, and 2FA, to access our software. This means, no sharing of login details between team members. This includes you, your team members and your clients. Set up now Read more here in this community forum post aboutsetting up additional two-factor authentication methods. Cheers, MYOB!
Pay Super not working
We have recently converted a file from AccountRight to Business. I have reset up Pay Super in Business however when I go to process the March 24 qtr super payment I receive a message 'A problem occured with processing this super payment. Please refresh the browser, check the details and try again.' I refresh the browser and try again but the same issue arises. I have tried processing for some employees and not others but still the error occurs. Is it becuase the majority of the pays were processed in Account Right? Is there a way to find out what the issue is? In AccountRight it would let you know which employee was causing the issue. Thanks
A problem occurred with processing this super payment. Please refresh the browser, check the details and try again.
Unable to make super payment. Receive the following "A problem occurred with processing this super payment. Please refresh the browser, check the details and try again." Have refreshed browser, logged in and back out. Have same issue?
MYOB Invoice APP
Hi MYOB Team We have Accounts Right 2024.8.1.5 running on our laptop - $141.00 pm We run a mobile SERVICE industry business with iPhone & iPad away from the office. Last Thursday the old version of the MYOB Invoices App stopped working on our Apple Devices. I installed the new MYOB Invoice App - I can see our paid and outstanding invoices but cannot create a new invoice as our contacts won’t update. Error message "Something's gone wrong. Tap below to try again. click on TRY AGAIN. and receive the same error message. We need the MYOB app to work flawlessly to operate our business as carrying a laptop in our vans is not an option. Any advice would be appreciated Thanks Robyn
Superannuation pay date different to Bank Feed
We processed a pay on 27/9 to be paid on 30/9, and then processed our Superannuation on the same day to be paid on 1/10. It was paid via MYOB and is showing in our bank feed as the 27/9 whilst showing in MYOB as 1/10. This means we cannot reconcile our accounts for September. How can we fix this? Can we adjust the superannuation payment date in MYOB?
Consolidated 'Job Profit & Loss Statement' does not agree to 'Profit and Loss Statement' report
Wondering if someone can please help me? We use the 'job' feature in MYOB AccountRight to be able to report on the performance of each of our business 'departments' (a.k.a. 'jobs'). However, on running a consolidated 'Job Profit & Loss Statement' report for a given period and including ALL jobs (both active and inactive) and comparing this to the 'Profit and Loss Statement' report, I have found that the two reports don't agree. I have subsequently run the 'Job Exceptions' reports (for both cash and invoice transactions) on the offchance that an entry has been recorded without a 'job' code, but these reports have not detected any issues. Has anybody else encountered this and/or can tell me what I am missing? The variance isn't huge (< $1k for the first quarter) but it is concerning that these two reports don't agree. To this end, I don't feel as though I can trust the 'Job Profit & Loss Statement' report. Thanks in advance for your help/feedback! PS - it is worth noting that we code all payroll items to 'jobs' during payroll processing so this is not the reason for the variance.Can I include online payment as an option for invoices sent via Outlook?
Most of our invoices are sent with one or more attachments and sometimes custom email wording, hence use the menu path Send To>Email to send them via Outlook with custom text and attachments and a copy in our Sent folder. When MYOB first introduced online payments, we could not use it with Outlook, nor could we exclude BPay. Now it seems we can exclude BPay but I am unable to find out if we can still use Outlook to send the covering email with attachments. Can anyone tell me if that's now possible, and if so how? RobGP based on GST excl. sell and GST incl. cost
Have I done something wrong in my MYOB setup? When I look at Business Insights Item Profit margin it shows the Sell Price excluding GST, but the Buy price is Inclusive of GST. The screen shots below all relate to the same product. If I buy this product for 74.569 including tax, that means it’s 67.79 excluding GST If I then sell it for 97.20 + GST my GP is 29.41 According to my calculator that means my % profit on sell price is 29.41 / 97.20 = 30.26% According to MYOB I have made 22.631 profit which is 22.631 / 97.2 = 23.3% profit. Can MYOB be setup to show GP exclusive of GST?Importing product data into an open invoice, using excel spreadsheet
Hi MYOB community, I am trying to figure out how i can open a new customer invoice, and then once the invoice is open, import product/sales data into the new invoice using an excel spreadsheet file. The excel file would only contain the following three data columns - 'Ship (qty)' / 'Item Number' / 'Price'. I would think this should be a simple action, if MYOB was moderately ai advanced? Please see screenshot below of example excel spreadsheet data. Any feedback or advice would be greatly appreciated. Thank you, KateWoo :)Negative Annual Leave accrual on Termination
Hi, one of our employees resigned, giving 2 week's notice. He had -44.5 hours accrued for Annual Leave, which we are taking off his final pays. His last week and a bit's pay will not quite cover the repayment of the negative balance. Do we process a normal pay for his last week, then separate treatment of the leave on termination? How is the negative leave on termination processed in MYOB?Payroll Categories
I cannot believe that there is still no abiilty to deselect payroll categories from employee cards where they have been previously used on timesheets. I have a client who operates under the SCHADS Award where there are a hundred different payroll categories and over time/certification employees move up levels. I cannot put 'ZZZ' (or similar) in front of the category as there are other always employees linked to it, moving up through the levels. This is a real issue with the software and regretably I dont think I have an option other than to change platforms without a propsed solution. It is very disappointing that there are threads going back 10 years and this has never been addressed.
