Software not running properly?
Recent Posts & Replies
Super login issue
I receive this message when trying to pay super. 'Your login to Pay Super may have timed out. You will need to go back to the main super payments screen to refresh your login, then try to create a payment again. If you still can't, you may not be authorised to do this. You'll need to find someone who is.' I have logged out and login again but is still not working.
Part 2: Announcing Changes to our Ideas Exchange
Hey everyone! We announced that we're starting a new Ideas Exchange on the Community Forum a few weeks ago. You can find the post here if you missed it! As we get closer to the launch of our new Ideas Exchange, the current instance for MYOB Business and AccountRight has now been set to read-only mode for the next two weeks. During this time, you’ll be able to view existing posts, you will not be able to vote and comment on them. This has been done so that we can move your insights to our product teams before we go live with the brand new one! November 12th will see our brand new Ideas Exchange for MYOB Business and AccountRight go live! Once this goes live, the old Ideas Exchange will no longer be visible on the Forum. You can expect to see 30-50 of the top trending ideas that have been posted and voted on by our community members over the years to be reposted on the new one. Just because we're starting fresh doesn't mean we're forgetting it all! We've been working hard to ensure we can formalise a strong product feedback loop between this community and our product teams once we go live with the new Ideas exchange. This ensures that your feedback, ideas, votes and comments are all considered by our product and development teams. Super excited to see you all there! Let me know if you have any further questions! Cheers, Amanda.
Teams app
I have some staff that are unable to view the timesheets entered in MYOB teams. It has started to become very distressing, as they are expecting a certain amount in pay. They are unable to view their entered timesheets, and worked shifts have not been entered. This results in a decrease in wages they are expecting for that week. How can this issue be resolved?
Super returned
a super payment was sent back into our bank account as the super account was changed. i followed the instructions to do an negative amount in the super with 0 hours and submit it. i then corrected where the super was to go and resubmitted the super with 0 hours. the reporting has not shown up in super and the super has not been submitted into the new account. do i do it again??
STP week wage $0
Hi hope i find the resolution. - Australia based. Week Ending 6 Sept i prepared 2 payslips for wages as per every week ..... same figures. Printed off the Payslip as per every week but on the Single Touch Payroll Reporting for that week it reads "Gross Payments" $0 "PAYG Witholding" $0 and Status "Accepted" like every week. WHY ? ATO Website shows $0 for that week too but under "Event Type" it says UPDATE. Did i unsuccessfully send the STP from Myob to ATO..... how do i do it now ?
Superannuation amount balance does not match with payroll activity report
Good evening, I make the superannuation payments monthly during the first week of each month I have reviewed the superannuation payments and noticed that the balance in account 2000 doesn’t match the payments processed each month. All superannuation payments align with the amounts from the payroll activity report, and I process these payments monthly using MYOB. I have attached a superannuation report for your reference, showing both the amounts processed and the discrepancies. Could you please provide guidance regarding this issue? Thank you very much for your assistance.Secure invoicing
I've just received an email about MYOB's secure invoicing upgrade which will add "multiple layers of security for a business" The email states that there will be "no change to your base subscription price" BUT the fine print at the bottom of the email states that "fees will apply of $0.25 per transaction +1.8% of total invoice" if we choose to share invoices via email, copy a link or SMS directly from the MYOB platform. What if we don't want the added security feature? Are we going to lose the ability to use email/links/SMS? So, if we are forced to take the secure invoice upgrade, then MYOB will be making money from us every time we choose to share an invoice with our customers using email/links/SMS! Are you serious MYOB!!!Payroll issues in STP2 ATO Reporting
Hi, I just completed payroll for 67 employees (all timesheets), which I spent under an hour working on. When trying to report to the ATO the screen span for ages, then I got a message to say that I had 0 cheques, 0 cash and 0 electronic transfers. No way to recover what I have done, I have lost the whole payroll. This is not the first time it has happened. Is there a reason for it?
Superannuation Payment error
Hi, I have received this error while processing superannuation payment. "One or more super funds selected is inactive and can't accept payments. Find out more" After this error requested stapled superfund from ato and also confirmed details of superannuation fund with employee, also checked on Superfund lookup the fund is active (AWARE SUPER FUTURE SAVER). The details are correct and still not able to process it.Invoice summaries incorrect information
I'm invoicing on email and the "invoice summary" shown in the email to clients show description and total amount not the amount of items purchased nor their individual prices The invoice summary was never there before? Can I select a different layout or remove? Its confusing information and incorrect When clicking the link our preferred invoice attached is correct some customer are confused now with this new information in the body of the emailUnable to edit invoice description
I'm having an issue - Once I have entered information in the invoice description field, if I notice an error, I am unable to highlight to delete/change. I'm also unable to click in the middle of a word to edit incorrect spelling. I have tried using another computer with Windows OS, same issue. I have tried using a Mac and I am able to edit words/descriptions successfully. Has there been an update for Windows Systems? Why is this happening on Windows OS?MYOB desktop version
I've just been advised that as a loyal user and recommender of MYOB since the 1990's, because my serial number is a"professional partner" serial number it will be cancelled and my client's data files will become "read only" meaning I'll be unable to provide my bookkeeping services any longer unless I upgrade them all to "online". My clients have specifically instructed me that I am not to put their data online.To add insult to injury other clients who have the desktop version V19.16 will be able to continue using their data files and confirm when required as they're not "professional partners" and their serial numbers arent affected Has anyone else been advised who needs to remain active and on the desktop versionUnable to Connect - AccountRight
Thank you MYOB for making it so much more difficult to find the right place to post questions. This is probably the wrong place, but there doesn't seem to be a right one... For the second time in five days I have been unable to connect. Ok, so it's 5am but so what! Please see attached screenshot of my two screens side by side. The MYOB website shows that there are no issues, but my AccountRight says the opposite. What is going on? Clearly the problem is not at my end because I was able to connect to the MYOB website to see the current status. I was also able to log into our AccountRight file via the web. But I really hate using the web version - it is so very uninuitive and so very different and inferior to the desktop version that I have been using for more than 20 years.
