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Coming Soon
Learn how we test new features and how to get involved. Discover what's in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Cancel my account
Hi, I would like to cancel my account with you. I live in Japan and I closed down my business in Australia over a year and a half ago. I have tried calling the support desk many times and have requested callbacks but have never receved a call back. International mobile phone calls are not cheap and having to wait on the phone for over an hour on an international mobile costs a lot of money. Please could you shut down my account or let me know how I can do so. Thank you.
U18 year old, payroll tax collected incorrectly. how to fix?
I have realised and error, an old employee was deduced a small amount each week in their payroll, although being under 18, total amount of $43. As the employee was STP finalised and finished employment in 2025, what do i do from here? Refund their money, and how to process to ATO and in MYOB?PAYG Withholding reconciliation issue – transactions show on report but not on reconcile screen
Using MYOB AccountRight to reconcile 21420 – PAYG Withholding Payable. I Reconciled through November successfully, after which November continued to show in “Cleared Charges” on printed reconciliation reports for the following months To try and repair; after undoing reconciliations back to June, November still appears as “Cleared Charges” on printed reconciliation reports. However, November payroll PAYG transactions do NOT appear on the Reconcile Accounts screen, as if they don't exist. The November PAYG entries do exist in the GL and hit the correct account. Has anyone seen this? How do I fix this strange error?
Entries on 31/01/2026 not working
We are posting entries (invoices and Credit notes in AP/AR) to clear balances in some client accounts and we are having the following issues: Some invoices posted to 31/01/2026 are not included in the total owed by the client when you open the sales register in "Open Invoices" When we create a credit note on 31/01/2026 to apply to invoices/sales, the process works well and all invoices are cleared. But when you run a Receivables Reconciliation report or a Payables Reconciliation report for 31/01/2026 the balances shown in the reports do not reflect the fact that the invoices have been cleared. Is anyone else having this issue?
very very slow program
we have been using various myob programs now for 29 years we recently changed from premier 19 to account right - its like watching the grass grow! soo slow we have had out IT guy go over everything and all is functioning as it should What is the answer? as the daily workload is taking much longer than with premier 19
Duplicate entries in Bank feeds
Hi team, I have duplicate entries in both bank accounts (from different banks) in the bank feeds. Is anyone else having this issue? Aside from "hiding" the transactions, how can I make fix this? It's definitely not a bank thing, I've checked both banks' internet banking and there's definitely no duplicates in the actual accounts... TIA for any help you can provide! Cheers, Rebecca @ SASTA.Release 7.7 brings two new ways to save time on your invoices
2 MIN READ Solo’s latest update delivers two big time-savers, along with a little bonus if you’re working with equity records. Update your app to unlock what’s new. Saved notes for invoices Save and reuse invoice notes — add your go-to messages, policies or thank-yous in just a tap. If you regularly include the same thank-you message or terms on your invoices, this one’s for you. Head to More → Invoice settings → Customer notes and save up to 10 notes you can drop into invoices whenever you need them. You can now: Create and save up to 10 invoice note templates Pick from your saved notes when creating or editing an invoice And, if the inspiration strikes, add a new saved note on the fly while working on an invoice Why Saved notes matter Previously, notes were one-and-done, but now, with Saved notes, you can: Save time and get invoices out faster, with one less admin thing to think about Deliver consistent, professional messaging every time, whether it’s a repeat client or someone new Less admin. More momentum. Copy invoice Copy invoices in seconds — perfect for repeat or similar jobs. No more starting from scratch. Doing similar work for the same client again? Find the invoice you want to reuse from Money in » Invoices and tap […] → Copy and we’ll generate a brand new invoice that gives you a head start with the key details pre-filled. We’ll pre-fill: Customer details and address Line items including descriptions, quantities, pricing, tax and categories Invoice notes GST setting, inclusive or exclusive What gets refreshed New invoice ID Issue date set to today Due date recalculated based on original terms. If the original had a custom due date, we default to today + 7 days Payment settings: your new invoice will use your current business payment settings, which means no outdated PayID, direct deposit or Online Payments details hitching a ride from the past It’s the same structure, just without rebuilding it from scratch. Equity categories for manual records Previously, equity categories such as owner contributions or drawings could only be linked to records created through connected accounts. Now you can link manually created income and expense records to your own equity categories too. Solmates told us they wanted more flexibility here, and we’ve made it happen. Update to version 7.7 today! Update your app via the App or Play Store, take it for a spin, and let us know what you think. If anything feels off, jump into More → Chat with us and we’ll sort you out. Now go forth and invoice like the organised legend you are.
