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Release 4 is Here!!
2 MIN READ Hey Solmates! We’ve heard your requests, taken on your feedback, and turned it into action—Release 4 is packed with powerful new features just for you. Whether you’ve been asking for faster invoicing, better tax tools, or easier ways to get paid, we’ve got you covered. Whether it’s faster payments, simplified reporting, or just less admin, these updates are designed to save you time and make running your business a breeze. 💡 Heads up: If you don’t have auto-updates turned on in your system preferences you’ll need to manually update to access these new features. Don’t miss out! 🧾 Get Paid Your Way with Online Payments Your customers can now pay your invoices remotely with, AMEX, Apple Pay™, BPAY, Google Pay™, Mastercard, PayPal and Visa, or in person with Tap to Pay. No more chasing payments, let your customers choose how to settle—digitally or in person. What this means for you: Offer your customers choice in paying by their preferred payment method Make it easier for customers = get paid faster Every payment is tracked and matched inside Solo automatically marking invoices as paid and matching all the details in the background, so your work here is next to nothing! 💡 Pro tip: Need help setting up Online Payments? Here's how to get started. ⚡️ Smarter, Faster Invoicing You asked for it—and it’s landed. Invoicing now comes with time-saving power-ups, including the long-awaited saved items request! What’s new: Save your most-used invoice items and reuse them in seconds. Choose whether the total amount of your invoice appears tax inclusive or exclusive. Why it matters: Less typing. Fewer clicks. More clarity. Especially handy if you’re sending multiple invoices each week. 💡 Want a walkthrough? Check out how to create your first saved item. 📆 Tax Time, Sorted We know tax time can be stressful. That’s why we’ve made Solo even more tax-friendly: ✅ New date ranges in reports Run reports for this week, this month, this quarter, you choose. You're in control now. ✅ TPAR support has landed If you need to report payments to contractors (Taxable Payments Annual Reporting), Solo now helps you stay ahead of it. You'll get gentle prompts throughout the year to keep things tidy—so EOFY isn’t a mad rush. Why it matters: More visibility. Less stress. And way less admin when it counts. 💡 Not sure what TPAR is? Here’s a full breakdown and how-to. 🧠 AI Powered Expense Categorisation A little bit of behind-the-scenes magic is working for you. Now, when you save a supplier’s name, ABN, and category, Solo remembers it. Next time you add an expense from that supplier? It’ll auto-fill the category for you. 💬 Got Feedback? We’re All Ears! Loving the new features? Got a question or something you’d love to see next? You can chat to one of our friendly Community Leads anytime in the app via More > Digital Assistant or join the conversation in the Community. We’re building Solo with you, for you—and we’re just getting started. 🙌
Notice to Commission
Hi everyone, I’m preparing a client’s income tax return for the year ended 31 March 2025 in New Zealand and need to submit a "Notice to Commissioner" under section CX 17(4B) of the Income Tax Act 2007. This notice relates to the client’s election to apply (motor vehicle expenditure rules) instead of the FBT rules, as two vehicles have been made available to shareholder-employees for private use. I’m using MYOB Practice to file the return but can’t seem to find an option to attach or submit such a notice along with the return. Could someone please advise: Is there a way to upload or attach a supporting letter/document like this in MYOB Practice? Appreciate any guidance on this. Thanks in advance! Jerry Wang
MYOB Teams App not showing submitted timesheet
I have an employee that is having issues with their MYOB Teams App. When they submit their timesheets it does not show their history and therefore they do not know whether or not their timesheet has been submitted. As the employer we can see the submitted timesheets. As they cannot confirm whether the timesheets have been submitted we are having trouble with timesheets being submitted more that once. They are a long time user of the app and have logged on and off. Removed app and reinstalled it and are still having issues.
Rejected Electronic Payments
I did an electronic payment but it was rejected a few days letter and the amount returned to my bank account. When I look up how to fix a rejected electronic payment, it shows me how to do it in MYOB Account Right by going to the Edit menu and choose Reverse Payment, but I cannot see how to do this in MYOB Business. Would anyone please be able to direct me on how to do this using MYOB Business? Thanking you, Narrelle
Custom Report date defaulting to 2020
Hi, We run many weekly custom reports through AccountRight. Every time we run these reports, the date defaults to 4/05/2020 to 08/05/2020. (see photo attached) For each report we have to change the date to the desired date range and it would be so much easier if there was a way to save the date to the last time the report was used (eg. If we ran the report on 14/02/2025, next week when we select custom reports, all we have to change is the DAY part. How can we do this?
MYOB Secure Invoicing Upgrade: update and Summary 11/03
6 MIN READ Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it easier for everyone to find this important information. I will also be archiving the previous discussions on the forum so that this new post becomes easier for customers to find. It is a long update, but in the interest of transparency, fairness and to avoid any concerns around censorship, I am doing my best to make sure everything is covered. The Secure Invoicing upgrade began with a small test group of customers in October 2024, and we have continued to roll this out to more customers in small batches since then. We are some time away from this being released to all customers, so don’t worry if you have not heard of it or seen any communication from us. What is the Secure invoicing upgrade? Secure invoicing is an important upgrade being rolled out this year to customers who send invoices on MYOB subscription plans. From MYOB Business Lite, through to AccountRight Premier. The upgrade adds multiple layers of security for your business, plus automation features designed to help you save time and accelerate cashflow. The Secure Invoicing ecosystem is a combination of the secure distribution of invoices using MYOBs trusted software (Email, SMS, CopyLink) and the ability to accept secure payments. Secure invoicing includes: Always-on fraud monitoring for transactions and payment activity Secure payment methods MYOB verified badge End-to-end secure invoice distribution Additional questions/objections to this: Why is online payments combined with secure invoicing? + Online payments should be separate / I don’t want online payments + I’m happy to have additional security with invoicing but I don’t want to have payments. The distribution of invoices using MYOB software, fraud monitoring and secure payment of invoices is combined into a single MYOB Secure invoicing ecosystem to provide the best possible protection for businesses and consumers. Although these features are combined, you have the flexibility to adjust settings to suit your preferences around the secure payment methods. Learn more about changing your settings here Is this the same as e-Invoicing? No – e-Invoicing is an ATO initiative, similar to this but it is only for the digital exchange of invoice information directly between a supplier’s and buyer’s accounting systems, regardless of the software they use. You can learn about e-invoicing here. MYOB Secure invoicing is for all business using MYOBs software, and applies regardless of whether the invoice is being sent to a business or a consumer. Why is MYOB making this change? Cyber security is a constantly evolving landscape with new threats emerging daily. MYOB continuously develops and invests in solutions to meet these challenges, but security is a shared responsibility and requires vigilance from everyone. Financial losses from online fraud and cyber scams cost Australians over $2 billion in 2023. Scam reports from businesses rose by 28%, resulting in $29.5 million in losses. Small businesses, with fewer resources for risk mitigation, were hit hardest, reporting nearly $12 million in losses from false billing—the most common scam. MYOB understands that falling victim to a cyber scam can have very real consequences. That’s why we have developed and will continue to invest in secure invoicing, in addition to other essential security measures like Multifactor Authentication (MFA) and inactivity login timers. Additional questions/objections to this: Is there a legislative/legal mandate that MYOB is adhering to for this change? No, the Secure Invoicing upgrade is a decision MYOB has made to protect business and consumers across Australia. There has been reference to MYOB complying with legislation as part of the verification process and this is still also true when it comes to the Secure payments component. To comply with anti-money laundering legislation, we must verify certain documents in line with KYC (Know Your Customer) regulations. Read more here. What do I have to do? Customers are required to verify their business as part of the upgrade process. This includes identity verification of all ultimate beneficial owners (typically any individual with 25% or more ownership or voting rights for a company) Find out more about verification here Additional questions related to this: I don’t want to give sensitive information to MYOB + How is my data being stored and treated All information will be handled in accordance with our Privacy Policy, which can be accessed here: www.myob.com/au/privacy-policy. For further peace of mind, our current system for verification erases documents after 30 days and does not store them indefinitely. What happens if I don’t want to verify my business and/or I don’t want to upgrade? Customers who do not complete the business verification and upgrade to secure invoicing will be restricted from utilising the MYOB platform for distribution of invoices. This means that distribution of invoices using the secure methods of email, copy link and SMS will be unavailable. Customers can continue to send their invoices themselves however and will need to use a ‘Print to PDF’ option, then manually email the invoice themselves through Outlook, Gmail etc. Additional questions related to this: If I can no longer email invoices through my software, will I still be able to email payslips and other information? Yes the restrictions only apply to the distribution of invoices. There is no restriction to emailing other items. What are the fees and charges for the online payments feature? The fee for secure payments is 1.8% of the invoice value + 25c transaction fee. This only applies if the invoice is paid by a secure payment method. For example, if the recipient of the invoice still chooses to transfer the money to you via bank transfer, there are no fees. But if they paid via Bpay, Visa, Mastercard etc then the fees apply. Please note that there is flexibility with the fees. You can decide whether the fee is paid for by you or by the person paying the invoice (surcharging). *Please note, BPAY fees are unable to be surcharged to the customer. You can also choose whether you want to have BPAY enabled or disabled You can choose whether you want to have secure payments enabled or disabled *Please also be advised, that after completing the secure invoicing upgrade, the secure payments feature will be enabled on by default. Find out more about the fees and charges here Why should I use online payments? (spoiler, this hasn’t been asked yet, but it’s important to know) Using the online payments feature has multiple benefits to you and your business. Get paid faster – the sooner a customer receives an invoice, the quicker they can pay you. But how much of a pain is it to copy a BSB and Account number into your banking app and make a transfer, add in the reference etc. The Pay now button in the invoice makes payment quicker and easier helping you get paid faster. Getting paid faster helps increase cash flow to your business Your customers have more choices in how they pay you. They can now choose to either pay by EFT as they have in the past or they can utilise their credit facilities to benefit them. Better security – online invoice payments use several layers of protection to identify fraudulent behaviour. Peace of mind – A network of verified businesses means fewer risks and safer transactions, so clients can invoice with confidence, and customers can pay knowing they’re interacting with a trusted business. Save time – get automatic notifications when payment is made on an invoice. Payments are automatically recorded in your software and the invoice closed off. Less time chasing payments and debtors. Read all about it here Additional questions/complaints related to this: I don’t want to use the service Why should I verify if I am going to turn payments off afterwards MYOBs position is that Secure payments not only protects businesses and consumers from fraud but it supports businesses in getting paid faster, increase available cashflow and saving time chasing debtors or reconciling. We recommend and encourage customers to keep this feature enabled Thank you for taking the time to read and understand this change more. If you have a question, you are still welcome to reply to this post or start a new discussion in the forum. Kind regards, Mike/MYOBReturned payments
I had a number of payments which were returned to me by the bank due to incorrect bank details-they were part of a number of electronic batch payments. I did not realise the client they were for so I placed them all in an account that I called "unable to reconcile" so that I could reconcile my bank account. I now need to use these funds to pay the client now that I have the correct bank details. However I do not know how to go about this? I have reversed the bank transaction but I am totally unsure how to go about redoing the payment using the funds from the account I created? Once I have done that I do not know how to deal with the bank transactions I had to reverse that are now all sitting in my prepare bank transactions?
