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Emails failing to send
Hello, I'm not sure if this is only affecting certain email domains but I have one customer who's invoice email bounces when sending from MYOB, but sending manually from gmail is fine. This has only started happening over the past 2 weeks. The error is: Diagnostic-Code: smtp; 550 5.7.515 Access denied, sending domain APPS.MYOB.COM doesn't meet the required authentication level. The sender's domain in the 5322.From address doesn't meet the authentication requirements defined for the sender. To learn how to fix this see: https://go.microsoft.com/fwlink/p/?linkid=2319303 Spf= Fail , Dkim= Pass , DMARC= Pass [SYYP282MB1359.AUSP282.PROD.OUTLOOK.COM 2025-07-21T03:17:52.984Z 08DDC77739D65DC8] [MN0PR03CA0016.namprd03.prod.outlook.com 2025-07-21T03:17:53.088Z 08DDC76C9A8BB377] [MN1PEPF0000F0E3.namprd04.prod.outlook.com 2025-07-21T03:17:53.090Z 08DDC6EAB80E3C9D] --1753067873-eximdsn-333674687 Thank you. Kylie
Solved
smileykylie1982
13 minutes agoPlace MYOB Business: Sales and Purchases
email
52Views
0likes
2Comments
BAS Report cannot display Monthly PAYG and Quarterly GST
The ATO have asked me to pay my PAYG monthly, but my GST payments remain quarterly. There is an option in the BAS Report Settings to set this up in MYOB. I have set my PAYG to report monthly, and my GST to report quarterly. See the screenshot 'BAS Report Settings'. However, the BAS Report appears to always default to the GST settings, ie the whole report runs between quarterly dates, regardless of the PAYG setting. See the screenshot 'BAS Report Creation'. How can I get the BAS Report to report PAYG monthly, with GST only reporting quarterly?
Reinhard
31 minutes agoPlace MYOB Business: Accounting & BAS
BAS
14Views
0likes
2Comments
Unable to record customer payment to correct account
We have an issue where we need to record a customer payment and move the funds from the undeposited funds account to the cheque account. When we go to do this, MYOB comes up with a fault that states "can't edit transactions from a previous financial year." The funds we are trying to move are not from last financial year, they are from August 2025 (current financial year). We have quite a few payments that need to be moved to the cheque account, all come up with the same fault issue. Please note there is no lock date active. Screenshot of the payment we are trying to move is attached, note it has automatically landed in the undeposited funds account when customer made the payment online. Second screenshot shows the fault message we receive when we try to allocate the fund to the business cheque account. Has anyone had this issue before and or know of a work around to fix the issue. Thank you for your time and assistance. Matt
MattBedford
55 minutes agoPlace MYOB Business: Banking
5Views
0likes
0Comments
How to clear reversed super entries in MYOB Business (online)
Hi, I processed a pay run for two employees in MYOB Business (online). Super contributions for both employees appeared in the Pay super screen. Later, I reversed the pay run for one employee. Now in Pay super, I see: One valid super entry for the employee whose pay run was not reversed (needs to be paid). Two entries (one positive and one negative) for the employee whose pay run I reversed. I don’t want to actually pay super for the reversed employee. How do I correctly remove/clear those entries so only the genuine super payment goes through?
anurag_periwal
2 hours agoPlace MYOB Business: Payroll & MYOB Team
super
11Views
0likes
3Comments
Backup for Business Lite
Hi, Is there a way to download all invoice attachments for the past 5 years as backup? If not, is there a cost for read only version for MYOB Business Lite? Thank you
gmdperrett1
3 hours agoPlace MYOB Business: Reports
3Views
0likes
0Comments
STP wrong after payroll reversal - Help needed
I did an incorrect payroll earlier at the beginning of August. A week later I reversed the payroll (not deleted) and MYOB looked correct. However, I went to do the Installment Activity Statement and the pre-filled value still has the reversed payroll. The STP reporting from the ATO website (accessed from the IAS), says the MYOB Update had no effect on the payroll. The record exists on the correct date with Event Type of "Update" a GUID for the Submission ID, and BMS "MYOB-[GUiD]. It looks like MYOB sent an update but for some unknown reason didn't subtract the reversed payroll. What do I do now (given we are into the next month, and the IAS needs to be completed)?
ss1
3 hours agoPlace AccountRight: Payroll
STP
9Views
0likes
3Comments
I used electronic clearing instead of my actual bank account when recording payroll and now can't match it to my bank feed
I've accidently done a payroll through the electronic clearing account instead of the bank account that was actually used to pay the employee and now I can't match them. How can I fix this this should I just reverse the payrun and enter it correctly?
Jamie-K
3 hours agoPlace MYOB Business: Payroll & MYOB Team
payrun
10Views
0likes
1Comment
Secure your account with SMS two-factor authentication (2FA)
2 MIN READ Hi everyone, We’re introducing an important security update to your MYOB login. Data security is our top priority. To add an additional layer of security and help protect your account, we’ll soon require SMS to be set up as one of your 2FA methods. Having SMS as a 2FA method will be mandatory for all customers who use MYOB Business and Connected Ledger software*. We are communicating this change to our customers in smaller groups. The first group will be receiving an email and in product message on the 18 th of August and will then have 30 days to set up SMS as a 2FA method. *Remaining customers on other software will be included soon, but can absolutely still take these steps to set up SMS 2FA now. What do I need to do? For a smooth login experience, please ensure you have an up-to-date mobile number on your account and have SMS selected as an authentication method. You don’t need to wait for the email and in product message, you can get this set up now! Follow the instructions below. How to enable SMS two-factor authentication Log into My Account at https://myaccount.myob.com Click your username in the top-right corner and choose Account security. Under Authentication, click the Add (>) button next to SMS and follow the instructions. Customers in Australia can find more detailed instructions here. Customers in New Zealand can find more detailed instructions here. Want more info? Here are some frequently asked questions. How does SMS 2FA work? Enabling SMS 2FA lets us send a one-time code to your mobile phone via text message when you log in. This extra step helps keep your account secure by making sure it’s really you trying to sign in, even if someone else knows your password. Already have SMS 2FA? We recommend setting up an additional method like an Authenticator app. That way, if you lose access to your main 2FA method, you can still log in without needing to contact MYOB. Learn more about logging in and two-factor authentication. What happens if you don’t set up SMS 2FA by the due date? To keep your account secure, we strongly encourage you to set up SMS two-factor authentication (2FA) now. It should only take a couple of minutes. If it’s not set up before the due date for your cohort, your account will be locked and you won’t be able to access your files until SMS 2FA has been enabled.
Mike_MYOB
4 hours agoPlace MYOB Announcements
announcements
465Views
2likes
23Comments
Solo Money for Business under Family Trust
Hi, we would like to use Solo Money but have atarted our business under a Family Trust. Would it be possible to include Family Trusts to be eligible to use Solo Money? Thank you
Bikes7
4 hours agoPlace Share Your Ideas
13Views
0likes
1Comment
Turn off new match suggestion "improvement"
As the title says, how do I turn this dreaded feature off? The suggestions are way off It consumes more screen real-estate (my biggest gripe) And it doesn't make sense to be accepting a match regardless as a preliminary step is to create a Bill or Spend Money to match the transaction to, which makes the suggestion moot anyway. It's gross - give us a toggle to turn it off and restore back to the previous CSS.
Omnichannel
5 hours agoPlace MYOB Business: Banking
11Views
0likes
2Comments
MYOB Product Manager Spotlight: James Roberts - AU + NZ Tax
Hello everyone! Welcome back to our Product Manager spotlight series. This month, we've got James in the light. After you learn more below, if you have any questions make sure to head over to our Q&A board to ask questions before 5pm 5th of September. Name: James Roberts Role: Product Manager Product/workflow you manage: Tax and Activity Statements for Accountants in Australia and New Zealand How long you have been at MYOB: 8 and a half years What inspired you to pursue a career in product management? Coming from support, I encountered a lot of frustrations with the product and how it could be used. Moving into Product Management allows me to speak with customers and solve really important problems for them. Can you share a little about your background and how you arrived in your current role? Joined MYOB in the support centre a long time ago. Slowly moved through different roles being able to influence and understand complex areas, and was asked to join Product due to my knowledge and experience, and my passion for fixing problems. (Not that i know how to fix it, I leave that to the very capable developers and accountants, I can do the directing.) What has been your favorite project or feature to work on, and why? It has to be our Tax in Practice Compliance. When I joined it was in its infancy, and we are continuously making great strides to have a native cloud tax product completed, to be an option for Accountants to use with their other tools. Tax has a mix of regular regulatory compliance changes, new feature development with accuracy and precision. I get to work with some extremely intelligent people, to advise and help build the best Tax solution that we can. What do you enjoy doing outside of work? Any hobbies or passions? I do love motorsport, so either going to races or on my racing simulator at home, otherwise snowboarding when its cold, and golf in the warmer months. What’s one thing you’d like the community to know about your product or team? Our tax product has a team of passionate and experienced accountants involved in every aspect of our delivery. Together they have a combined industry experience over 100 years. They actually write and test the tax returns, schedules and worksheets themselves, along with advising our developers on capabilities that customers are asking for in the feedback from our surveys and when returns are deleted, along with customer interviews. What’s your favorite productivity hack or tool? It has to be AI using Chat GPT. Being able to walk around and use it to take notes and summarise my points. Or create SQL scripts for me to connect and understand data in new ways. Recently I've been using it in my personal life to build a table of houses I'm interested in purchasing, and scraping the web for more info so I don't have to copy and paste it all myself into Excel. What’s the most exciting thing happening with your product right now? New tax year always brings a very busy period and new bugs and issues to solve. We are soon to be releasing a long awaited Capital Gains Tax worksheet which with complex calculations takes a lot longer than anyone would have thought. We are also in a redesign of our Tax UI, which should make the data denser for less scrolling, and will unlock us to develop the ability to itemise tax fields to add extra rows for a bit of extra detail in the return. If you have any questions for James, head on over to the Q&A board now to ask. This question board will remain open until 5pm on the 5th of September so make sure you post your question there before its closed.
AmandaMYOB
6 hours agoPlace Product Manager Q&A
6Views
0likes
0Comments
BANK REC INCORRECT
I have a problem with an account reconciliation. The attached screen shot shows the Reconciliation of the Suspense Account as at June 2024. This account was zeroed in completing the financial year. The 2 outstanding entries were adjustments done to complete that. You will see that if I ticked these 2 entries, the reconciliation would be out by $33,451.60. The Balance Sheet shows that account with a zero balance (as it should be). What have I done?
PeterLeonard
6 hours agoPlace AccountRight: Banking
16Views
0likes
2Comments

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Recent Posts & Replies

Emails failing to send

BAS Report cannot display Monthly PAYG and Quarterly GST

Unable to record customer payment to correct account

How to clear reversed super entries in MYOB Business (online)

Backup for Business Lite

STP wrong after payroll reversal - Help needed

I used electronic clearing instead of my actual bank account when recording payroll and now can't match it to my bank feed

Secure your account with SMS two-factor authentication (2FA)

Solo Money for Business under Family Trust

Turn off new match suggestion "improvement"

MYOB Product Manager Spotlight: James Roberts - AU + NZ Tax

BANK REC INCORRECT