Software not running properly?
Recent Posts & Replies
How to run a new bank rule manually? Existing unallocated transactions not being auto allocated when new rule created.
I have bank feeds going back years. No problems with the bank feeds. I have created a new rule. After I save the new rule and return to the unallocated transaction list, I see many transactions that are not allocated that should have been allocated by the rule. How do I manually or otherwise run the rule against unallocted entries?
Wrong bank account on super payment
Hi, I processed a super payment and the bank account that I chose for it to come out of is not the correct one. The payment is set up to come out of one bank account which it has been correctly paid out of. The problem is that in MYOB it shows the super payment coming from an incorrect bank account. How do I change this?Payment/authorisatin to Superfund
I have an employee who is with Australian Super. Under the Super Funds list in MYOB it is shown with the USI of STA0100AU (per ATO portal as his Stapled Fund). When I process via 'Pay Superannuation' using the Record button, I get a x against this line and it is declined. The detail shown against that employee in his card and on this Pay Super page is correct and ties back to the MYOB Super Fund list. All other 60+ employees are going through fine. Any idea why this is declining? Thanks in advanceInvoice Created from Uploads is Using the GST Excl total and cannot be changed
On a few occasions when creating an Invoice from Uploads the system is grabbing the GST Excl amount as the invoice total and cannot be changed. This is only happening sporadically and is not consistent. One invoice from a supplier for a certain amount is picked up correctly...then next time an invoice for same supplier for same amount is wrong
Returning a purchase
I am trying to return an item, which inventory displays x22 on hand. I am trying to return this x22 in 'Purchases' to generate a credit/return however no matter how many times I try it comes up with an error message saying 'processing this purchase would leave the item with no items on hand and a non-zero value in inventory'. HELP!MYOB Business doesn't send invoices (again)
Hello, As tittle says, today MYOB decided not to send invoice to my client. I tried to send quote, just for testing purpose and no problem with sending quotes, just sending invoices are problem. I had that problem before and I thought it won't happen again. Obviously, I'm a bit naive.
Re-issuing receipts for payments made by client
A client who made a payment didn't receive a receipt (I didn't get a copy of it either, I usually do). Is there a way to re-issue these receipts? An invoice marked paid is not enough as it doesn't include the surcharge amount. I'm onMYOB Business Lite...
Part 2: Announcing Changes to our Ideas Exchange
Hey everyone! We announced that we're starting a new Ideas Exchange on the Community Forum a few weeks ago. You can find the post here if you missed it! As we get closer to the launch of our new Ideas Exchange, the current instance for MYOB Business and AccountRight has now been set to read-only mode for the next two weeks. During this time, you’ll be able to view existing posts, you will not be able to vote and comment on them. This has been done so that we can move your insights to our product teams before we go live with the brand new one! November 12th will see our brand new Ideas Exchange for MYOB Business and AccountRight go live! Once this goes live, the old Ideas Exchange will no longer be visible on the Forum. You can expect to see 30-50 of the top trending ideas that have been posted and voted on by our community members over the years to be reposted on the new one. Just because we're starting fresh doesn't mean we're forgetting it all! We've been working hard to ensure we can formalise a strong product feedback loop between this community and our product teams once we go live with the new Ideas exchange. This ensures that your feedback, ideas, votes and comments are all considered by our product and development teams. Super excited to see you all there! Let me know if you have any further questions! Cheers, Amanda.Administrator
Hi there I am the bookkeeper for a company and we do not know who the administrator of the MYOB file is. A few staff have left over the last couple of years and it may have been them, The owner of the business is not sure who the administrator of the MYOB Accountright file is. And we do not know the password. How do we re-set the administrator in MYOB so that the owner of the business has control over user access/preferences etc for the MYOB file. Thanks so much Lisa
Payroll not recording or reporting
Hi, My AccountsRight Payroll keeps on not recording or reporting on the day, even thought it reads Report Sent etc. I have to re-enter the payrolls the next week, after the paysheets have been handed in to filing. I then have to work backwards from the net pay to re-enter the pays. Every now and then it will record, however there is no consistency as to whether it will or not. TrishRConsolidated Tax Codes
I recently joined MYOB Business Lite and I'm wanting to consolidate tax codes but have been told by support that this isn't possible. There is an existing consolidated tax code so I'm unsure why one can't be created? I need this for retail wines sale (combine GST and WET collected). Existing Tax Code
