Software not running properly?
Recent Posts & Replies
Income in advance
In May and June 2024, we received Income in Advance for our service going to provide to our customer through the next FY (July 2024- June 2025). On 30 June 24, we do GJ to move the sales payments received for May and June to the account of Income in recognized in advance. However, I just found that somehow, there is a duplicated GJ for the income received in May (The first GJ for income received (in advance) in May was entered on 31/5/2024 and the second GJ, combined the income received for both May and June, entered date 30/06/2024). It means the income received in May was recorded twice. I tried to simply reverse the GJ of 31/05/24. ( I needed to dated today's date in GJ as our accounts has been closed for 2024 and we do not want affect our Financial statements of 2024.) However, it caused the sale increased which is not correct because the GJ was duplicated by mistake. Please kindly advise me to deal with this situation. Thank you so much for your help in advance.
Secure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now awaiting MYOB to verify the information. How long does this take? How am I supposed to keep my business moving when I'm sitting on my hands now. I do not want this feature nor do I want to offer it to my clients - anyone know how to get around this - I just want to switch the feature off & be able to send my invoices out as normal. I've sent a support request but how long that could take ?MYOB Team App Issues
Hi, I have been having problems with the MYOB Team App for a few months and now I am no longer able to log in, every time I try to it comes up with "A problem occurred attempting to load MYOB Team. Please try again later." I have tried multiple times over the past week but cannot get in. This is frustrating and defeats the purpose of the app as I have to give my boss my hours manually. I have made a few posts and been told there are support tickets but after a few months nothing has been done. Any info would be much appreciated, thank you!
What happened in that update last night?
What on earth happened in the update that was pushed through overnight? I can't get the command centre to appear as a full size screen anymore and every time I leave the screen and come back, the command centre has resized itself and moved. Why do software engineers create more problems than they solve?Temporary Outage!
1 MIN READ Hey there! Connected Account feeds are temporarily down for UBank, Bank Australia and GSB (Great Southern Bank). Our finance and dev wizards are already on the case, working their magic to get things back up and running ASAP. We know this isn’t ideal, and we really appreciate your patience. Stay tuned—we’ll keep you posted! 🚀
Payroll issues
Last payrun I had major issues with paying according to the figures on the activity summary - they were not consistent with the figures on the pay slips. Some staff over, some under. This week the pays have gone through OK but I've ended up with 2 extra pays for each staff member showing a zero$ value. Very confusing and a worry when it's my employees' pays. Has anyone else had similar issues?
Difficulty in uploading/integrating data form a new CRM
Hi all, can anybody assist here. We are have a new CRM system developed called UPBEAT and will go live within within the next 2 months. During testing, the daily report upload of transactions from the new CRM members fees, GST (If applicable) and debtors values are not being received correctly in MYOB (AccountRight Plus, latest version). We require a daily integration of totals with supportive report showing details. The info required for the BAS report is not coming thru. Any membership companies incurred the same problem?
