Software not running properly?
Recent Posts & Replies
is STP down?
Just finished a payroll and tried to record the pay as usual via my desktop version - I am getting the following error message: Validating payroll information for Single Touch Payroll failed. We could not check your payroll information for Single Touch Payroll reporting. Trying to lodge via the browser version and going to payroll reporting, I am told that I need to set up STP first? We have paid via STP for some years, so I baffled with this error?
Re-Sending STP
Where has the discussion below gone? I believe it has a solution for me. My STP file was partially accepted. A previously terminated employee had returned - I had removed his termination date but he was still finalised - so I amended that and when I sent the next pay through, his YTD figures do not include the first pay I tried to send.
STP setup not working
STP get started not working Set up Single Touch Payroll reporting when I click get started button, I get an error Something went wrong refresh browser (doesn't work) or contact MYOB. I have contacted MYOB but have now been waiting for over an hour and still on hold. Hoping someone can help me online. Thank you.
Calendar Bug; Firefox (Linux)
Hi all; Ive been running into a bug when selecting dates for Timesheets, i click on the date, then the screen updates with a different date.It could have caused a problem as the timesheet (and payroll) dates would have overlapped. It is probably an obscure bug, as im running firefox-esr under Linux (debian), with quite a few plugins (inc no-script, password manager, others). When i use Chrome (same system), it works as expected. (I could nearly get the right date by clicking on Tuesday as the first day of the week for the timesheet, which would update as Monday, which is what i want, but then when i click away it would update to Sunday. Which overlaps with my previous pay period) I havent tried debugging it further yet to isolate plugins, i can work around it, and probably not many effected, but wanted to report it anyway. ThanksMYOB Business - New GST Detailed Report
In the new report, there is no field to advise who the contact us - eg: who the money was paid to/paid from therefore no way to check the gst claimed/paid is actually correct. On the previous report this showed up under a feild called 'memo'. How do we now check that we have claimed/paid gst correctly on all of our transactions for the period?Date Formats
I have a problem with the date formats in MYOB. At some point during the day the format changes from Australian to American format. Its random when it happens. I end up sending invoices to clients with the wrong format. In order to change it back to Australian format I have to log out and log back in again. I am looking unprofessional with this. Can someone provide a solution, my Windows settings is Australian format
Secure invoicing
I've just received an email about MYOB's secure invoicing upgrade which will add "multiple layers of security for a business" The email states that there will be "no change to your base subscription price" BUT the fine print at the bottom of the email states that "fees will apply of $0.25 per transaction +1.8% of total invoice" if we choose to share invoices via email, copy a link or SMS directly from the MYOB platform. What if we don't want the added security feature? Are we going to lose the ability to use email/links/SMS? So, if we are forced to take the secure invoice upgrade, then MYOB will be making money from us every time we choose to share an invoice with our customers using email/links/SMS! Are you serious MYOB!!!MYOB Teams app v desktop pay week start
I have just started implemented MYOB Teams to staff. Our payroll week commences on a Friday. In the browser I have checked (yes I saw posts on ensuring the browsers payroll settings are correct) it is set as Friday. then when I go to approve timesheets the week is correct. BUT if I try to approve timesheets through the app on my phone the pay week starts from Monday. Frustrating as its easy for me to approve on app on phone (Android) even though I pay through desktop. I would have thought the Teams app should be compatible with what you have as default in payroll settings regardless of where you open it.
Missing Employee Details PDF
The PDF of the employee details submitted via self -onboarding on the Payroll Details page of the Employee card are missing from the last couple of employees that have been on-boarded (on-boarding completed after 8 October 2024). Where can I find a version of these details that can be printed.
"a problem occurred" - Super Payment
Hi MYOB, Today I received a problem when I was trying to sort out an issue with some super. Tried to process a super payment which would have ended up in a zero balance and received this error - "A problem occurred with processing this super payment. Please refresh the browser, check the details and try again." After being unable to resolve after refreshing, I then tried to close the browser which also did not help. I saw from a previous thread that maybe this needed to be fixed behind the scenes? Any help would be appreciated.Invoice Reminders didn't all get sent
I have invoice reminders turned on, and quarter it worked fantastically. This quarter, however is another story. Only a small handful got sent. I have double checked all the settings, but didn't find anything that stood out. How can I make MYOB send the rest without manually typing the same message in for each invoice? I await anyones suggestions.
MYOB Acumatica - Setting up Working Holiday Maker Employee
Hi All, We recently hired an employee from the US on a Working Holiday Visa. From our understanding, we need to register as an employer of working holiday makers in order to apply a tax rate of 15% on earnings up to $45,000; otherwise, the rate defaults to 30%. I've entered the payroll information into the system, but I've noticed that it is automatically setting the tax rate at 30%. Additionally, there's a warning message indicating, “Company not set as a registered employer for working holiday makers.” I'm unsure how the system determines whether we are registered or not. I couldn't find an option in MYOB to indicate our registered status. I’ve attached screenshots of our pay settings for your review. Any advice or assistance would be greatly appreciated. Thank you very much!URGENT HELP - 04 bank accounts not recognised.
Trying to load new card to pay supplier Bank is to Wise 04-XXXX-XXXXXXX-XXX and is coming up with an error " The format of the Bank Account Number value is incorrect" There is ANOTHER thread for this from 5 months ago PLEASE UPDATE when fix will be forthcoming. Creates governance issues for us to not be able to export and import bank payment file from MYOB for this customer.Assigned Custom Field Names not showing on report
For employee card files, I have created a custom report to show Name, Address, Phone, Email, Notes, Emergency Contact Name, and Emergency Contact Details. I created the Emergency Contact Name, and Emergency Contact Details fields by going into Lists > Custom Lists and Field Names > Employees (see screenshot below) These field names are visible on the employee cards as below: However, when I create my custom report (Reports > Index to Reports > Card > Card List [Detail] > Card Type [Employee] and then want to show \ hide the required fields, it still shows as "Custom Field 1" etc: and so when I run the report, it comes out as below. Also, does anyone know how to delete the default report name i.e. Card List [Detail].... I've tried, but couldn't so I just moved it about the page. I can export this report to .pdf, but can't export it to excel (the option is greyed out) otherwise I could have done a find and replace for those field names. I had hoped to give each employee a copy so that they could check and update their details. My workaround for now has just been to tell them what the custom field name is for if the details aren't recorded. Thanks and regards, Narelle
