Product Help & Ideas
MYOB AccountRight
Find answers to questions about using MYOB AccountRight on the desktop or in the browserCommunity Groups
Accountants & Bookkeepers
Discuss the MYOB Partner program, MYOB Practice and Accountants Office/Enterprise with other professionals.
Students and Educators
Discuss MYOB software with other students and educators. Get everything you need for your MYOB learning journeyUpdates from MYOB
Software not running properly?
Featured Places
MYOB Announcements
The latest news and happenings on the MYOB Community Forum.
New Zealand Payroll and Tax
Find answers to New Zealand payroll and tax questions.
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.
MYOB PayGlobal
Find answers, get updates and connect with other customers about MYOB PayGlobal
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
CMN.ATO.PAYEVNTEMP.000370
I need to record leave accruals for an employee who is essentially a contractor and is getting paid through accounts payable. I have tried to enter a zero pay with the leave accruals and I get the above message and cant process it. I do process super for this employee through myob payroll. How can I process the leave accruals ? Robyn COS
Charges for Employees
For the last two or three invoices I have received the charge has been for "MYOB Business Pro - Base Subscription" but I have not been charged the $3 per employee? I have just been charged for $70 and have been paying 2 employees as per normal for off season. It was charged normally in March but the invoice for April doesn't charge for 2 employees and the May invoice which just arrived is the same, just $70 and no charge for 2 employees. Is anyone else experiencing the same? I processed the monthly pays just last week and it all appears to be working fine??
Income doubled up
Hi all, I'm posting regarding reconciling income from a linked bank account, I keep having an issue where a payment is taken through the tap to pay feature of the app and recorded as income. A couple of days later when the settlement hits the bank account, it’s asking me to categorise the income again. I can’t link it to the relevant invoice(s) as they’re already showing as paid. How do I get around this? Currently I’m saving the income as personal income so that I can remove it from my to do list but surely there is a better way..? Should the system not recognise these transactions automatically? Thanks in advance!
Verification
I recently went through the process of verification for my business, including an upload of the Trust Deed, through the web app. The next day, I received an email saying I need to upload the Trust Deed via a secure link which was provided in the email. When I check through the web app, there is no notification for this request. At a glance, this appears to be a phishing type attack, so I submitted a support request asking for verification that this email is legitimate. This request was submitted 3 days ago, and has had no response. Am I going to hear back before the deadline set by MYOB? Am I expected to click on a "secure link" and upload sensitive documents, instead of doing this through the portal?
Duplicate pay transaction after reversal
Could someone pease help me with matching a pay run bank transaction in MYOB. I was working very late and I've stuffed things up with MYOB and their call centre doesn't let you get through. We are a very small business and pay directly through banking on 26th of each month, adjusted for public holidays. I made two stupid mistakes. 1) | got an MYOB error message telling me a pay run for an employee had failed, so I went back and ran it again. Because I was very tired at the time I didn't realise that error message was itself an error. I had paid the same employee twice and authorised it in STP without realising this. I then reversed the pay and ran an STP update event. The super was paid afterwards thank goodness. I checked with the ATO STP section and they kindly investigated and told me all was in order - correct gross salary & PAYW. The payslip is correct. I've also run all possible MYOB reports to doublecheck that everything is correct now. The payment from the bank to the employee is also correct .Now I'm trying to match the payment. Under bank transactions MYOB is still showing TWO separate pay references available to match (627 & 628) — which have identical salary payment amounts. I don't understand why there are two references when l'd reversed the pay. The first reference 627 was included in the reversal. Looking at the pay run list it still shows two pays, one reversed and then one for two employees (duplicates of the same employee) with a strange amount on the Total Net Pay. Please please don't judge me for my ignorance as l already hate myself and am very upset. I've never made this mistake before. I really need your advice about to match the bank transaction for the pay and what to do with reference 627Super payments
Hi I am using MYOB browser and I have 3 employees that are paid weekly and their super payments are fine. Using super payable liability account. I have lodged all super Jan-Mar via ATO clearing and April for the 3 above via super payment in MYOB. My problem is paying the director. He is paid monthly using Electronic clearing that is linked to his loan account. I went to process April's super payment but it is not listed for me to tick. There is a separate liability account for his super which may be the problem. Can MYOB only have one super payable account when paying the super per payroll run. Thanks Jackie
Closed business but still need access to MYOB data
Last year we closed out business. It will be finalised and deregistered by our accountant after the end of this financial year. I've still been paying for our full access to MYOB AccountRight ($165 a month). What product/subscription can I reduce down to that still allows the accountant to access past Accounts, Banking data and possibly Sales and Inventory?
Online payments - Customise invoice
Hi Myob Team, Online payments have been set up, and I would like to generate customer invoices in MYOB AccountRight that include online payment options such as credit card and QR code payments. Could you please guide me by step on how to customise the invoice template to include these online payment options? I have already customised the invoice in the MYOB browser version and everything works correctly there, but in MYOB AccountRight, the online payment options are not appearing on the invoice even though I have tried several time. Also, why if I already customised the invoice in Myob browser it does not displaying in Myob AccountRight? I found this from online payments search: "No matter how you invoice your customers, they'll be able to pay you online. So if you prefer to download an invoice as a PDF and email it to your customer – and you've set up online payments – they can still view and pay the invoice online. A QR code is automatically added to your invoice when you print it or export it as a PDF. When the customer scans this QR code using their phone, they can view the online invoice and easily pay it online." Thanks in advance for your assistance.
Bank Reconciliation Broken / Offline... still
Has anyone else had an issue where you can't load the page for bank reconciliation? You click Reconcile Accounts and you get the purple triangle with a message; "Something went wrong", "Try refreshing your browser", "If the issue persists, contact MYOB support" Of course, I spoke with support and they provided a temporary workaround, but the page is still offline. I tried various browsers, switching VPN on/off, clearing cashes, cookies and everything else related to the site... nothing. It's still broken and I still can't reconcile bank accounts. This has been a few months now. Does anyone else have this issue or know when it would be addressed? Thanks!
