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Hi everyone! We’re seeing more questions about whether super payments are reaching employee funds within the new Payday Super timeframe.
If you’re feeling a bit anxious about that, you’re no...
Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Uploads showing as Scan failed
we are seeing more "scan failed" errors when trying to upload files - when using different computers, (web upload source) and also from mobile (Mobile app source). Occasional we can try the upload again and it goes through OK, but more often it will not. Similar types of uploads that we have been able to upload previously without any issues. This seems to have only started in the past couple of days. Hoping someone might be able to help with this? thanks
Refunding Online Payment Link
Desperatly hoping someone has a reasonable solution to this issue. A customer has paid using the MYOB Online Payment Link. We now have to refund the invoice. MYOB information states to Contact Support, but the drop down boxes do not cover refunds via the Online Payment Link. We then went to the chat box and they sent us in a circle to the link to contact support. Finally we were given a phone number to contact. Once we give the Invoice number and date details we are told that we cannot refund the full amount as the transaction fees cannot be refunded. How do we refund the full amount? You could direct deposit the amount is the reply from the person on the phone. That goes against the terms & conditions on the FAQ's cut & pasted below. Refunds for online payments should only be provided to a cardholder if it's a genuine refund for a sale. The refund must be processed to the same card used in the original sale, and must be in the form of a credit and not via cash or cheque (as per the Online Payments Terms and Conditions). To process a refund, contact our payments team by submitting a support request via My Account (log in at myaccount.myob.com and click Contact support). Does anyone know how to refund the full amount to the customer? We are feeling very frustrated at the amount of time spent running in circles with no real solution that we can see. What are we missing? Thank you.
Aged receivables report (desktop version - Also have the Webb=same
Aged receivable dated 30/06/2025 $12 K report dated Nov 25 Today difference 30/06/2025 WHY? Because MYOB support says the AR is as at the day the report was done not the date you want it . It is not locked. ONLY balance sheet is correct. Check aged payable Mon Wed & Fri same date 30/06/2025 and see the balance is different every time Why would I date 30/06/2025 and get the day the report is generated. Reports are for fun for MYOB not for tax or accuracy. Looks like you need to cross check all reports GL, Balance sheet ,aged payroll etc to make sure they balance before you draft or lodge. Or just do cash clients only. Accrual are so inaccurate Like with square not matching sales and now clients do there own MYOB it is worse, square sales go to income so accrual takes the sale then the sales invoice. PAYG monthly should also be separate from GST quarterly. Explain to clients your Oct PAYG is due beforte your Sept PAYG as it is in with theGST No one is safe today ATO or MYOBMYOB has errors & sees a file sweep
Desktop AR shows balance 30/06/2025 as $12K printed 17/11/2025 for accountants & AGM and recorded The Web based MYOB shows $6.5K as at 30/06/2025 Sales reports are not matching to invoices Statements only show what is owed even when change the date Cross check of everything I have looked into so far is not matching WAY too many erros Need MYOB person not MOCO help to fix And please no more lets change the serial number who has the answer to who would be best to solve this. So far both the accountant (not connected to my practice) & myself look incompetant Sue
MYOB Super fund not in list
Hi there, I am trying to process a new employees super, but am receiving an error that the super fund doesn't accept payments anymore. I looked up the new details, but these details are not on the list of super funds to choose from in the list on MYOB. How can I add the new details? The current details I have are: The new details are:Invoice not showing om statement
I have 2 unpaid invoices that have not been paid and are now due. I have printed off a statement, with the correct date range, and only one of the invoices is showing. I also had a quick look under receive payments for this customer, and that same invoice does not come up. I am at a loss on how to make it appear on their statement
Previous reconciliation out: MYOB error
Hello We were forced onto MYOB Business Pro July this year. I have always reconciled all bank accounts (manually, no bank feed). Yesterday, the main account was out. I checked all previous bank reconciliations back to July and they are all out by the same amount. I went into bank reconciliation reports and found my second reconciliation, dated 7 July 2026. I noticed that this reconciliation included a transaction dated 25 September 2026 in Outstanding deposits. How is this even possible? I'm guessing this and another wrongful transaction have messed up my reconciliation. (Screenprint is attached) I've kept all previous bank reconciliation print-outs. My previous reconciliation (7 July) matches the bank statement, the report of the 7 July reconciliation accessed yesterday, does not. I don't understand how this is possible. Can someone please investigate this and how do I go about requesting this? Thank you.
HELP! MYOB Business Online subscription
Hi all, we just got our MYOB Business Online suspended and an email that we need to pay $1485. But we've been paying monthly $78. We use Myob Business Online, have Payroll (22 staff) and unlimited Inventory. Does anyone know why we would be owing $1485...sent on a do-not-reply email and only option is a payment button with no contact info. But our MYOB staff cannot use the system - read only. I'm stumped about how that amount arose as it doesn't match any quoted payment plans. Any info gratefully received. Thanks.Car Purchase- MYOB Business
We recently put $35k down on a company car purchase. I had to transfer the deposit to the business account. So I currently have a $35k transfer in and a $35k payment out to the car dealership in my bank feed. I currently have a motor vehicle asset and expense account set up, but I haven't had to use them before, so I want to make sure I put everything in the right place! I have set up a loan before, so I think I can sort out the financed portion of the purchase. Thank you!
STP not sent for payruns in previous FY
Hi, I would really appreciate some help on this topic. I have processed all the payrun for the 2025/2026 FY. However, all of these payruns have STP "not sent". I think I set up on the STP in MYOB after I had processed these payruns. How can I file STP on these payruns as I need to finalise the EOY STP for 2025/2026 and this keeps coming up as NIL as the payruns STP needs to be filed first. Thank you for your help :)
Duplicate transactions appearing during reconciliation
Hi all, I am having trouble with duplicate transactions appearing during bank reconciliation, I always try to apply bank feeds correctly to the bills and accounts. For instance, all the bank transfer transactions have different numbers everytime and I always match the two transfers with their numbers, still the reconciliation sheet showing duplicate transactions for the same number. Should I just ignore that and delete them or whether their is a better solution for future?Unsolicited survey on invoices
MYOB is displaying an unsolicited “How do you like to pay?” survey above our customer invoices. We have not authorised this promotional content and want it permanently removed from our online invoices. Please advise how to opt out. Yet again, something that has been forced through without an opt in option, and we do not find out until confused customers come to us asking questions.Frustration with MYOB help
Hi This product needs a kick up the ass. Especially the help section. It is super difficult to navigate, the virtual assistant is next to useless and to get a response from a person takes nearly two weeks. get your **bleep** together MYOB. i just tried all avenues to try and find an answer and ended up at contact support. filled out my question and explantion, hit send and it pooped up there was a problem sending and gave me a phone number to call. SO AGRAVATING!!!!!! My question is-- when trying to send batch of invoices via email it fails and says it needs email addresses. the clients' invoices do have email addresses in their contact cards, in the correct cell, but it still fails to send. if i open the invoice and send via email it works. super frustrating to open each email and send individually.. maybe someone in the forum can help. MYOB are hiding behind Bots and drop down boxes.Attachments not being sent with sales invoices from MYOB Business
Hi, One of my clients is having issues with attachments not being sent with her sales invoices. She has a timesheet that goes with every sales invoice. She has attached the pdf, ticked where she needs to tick for it go with the email. She has been doing this for several years without any issue. About 3 weeks ago the attachments stopped going with the emailed invoices. Since then it has been random, some send as attachments, some seem to lose the attachment in transit. MYOB has just come up with a workaround: However, this would be quite time consuming when you have a lot of invoices to send out, as she does each week. Has anyone else had this issue or does anyone have any other suggestions? I am hoping so. Thanks FionaNo CONTACT
HI, I lodged a Case #03363230 back on the 29th of September, to date I have had no contact from MYOB, I have replied to the email from MYOB, multiple times, with no responses. Is this not a service that is provided anymore? Surely, it cannot take 3 weeks for a response. Can someone please respond?Linking a receipt can't be this hard
Surely with all of the AI power out there myob could be linking our uploaded receipts to transactions. There are dates, amounts even business names. but it cant link them. And in the meantime why is it so hard to do? You should be able to search for matchable transactions from the uploaded document instead of looking at the upload then opening another window and searching transactions and then trying to match the grainy thumb nail suggestion which you cannot see then having to download the photo to see what it is then forgetting which transaction it is because it is behind the downloaded photo window. It is the worst information flow I have had to try and work with. I should be matching 5 receipts to some transactions not trying to search 500 transactions to find the 5 that match. I have almost had it with myob.
