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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Pay super , some funds rejecting
I ran my monthly payrun and completed my first pay super for April but some of the employees' super payments did not go through whereas others did so successfully. I'm receiving this message for these rejected employees "This Fund can no longer receive contributions using Pay Superannuation. Please edit the fund from the Superannuation Fund list Window and select a valid Fund Name for it" . The superfund listed in MYOB has been re-confirmed and entered by each employee into MYOB as correct so not sure why they are rejecting?Error recording payroll after STP passes
I am stuck in my payroll, I get a green tick for STP passing, and when I record my payrun this error comes up Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 14098172-1190-44ba-9768-d27c50878b1a. I have cleared browser, refreshed, nothing seems to allow me to get past this. Can anyone help?
Changing from Full to Part time and Leave accrued
I have an employee changing from Full time 40 hours per week over 5 days Part time to 2 8hours per week over 4 days. I know I need to change their hours of work and days paid in the Standard Pay tab but am not sure if the current and accrued leave will remain when I change their hours or will the existing leave remain. They do not want paid out their leave entitlements but have it carry over.Can't hide or delete transaction
Reconciled bank NIL Balance as at 30.06.2025. Printed Bank Rec. Now a mystery transaction has appeared on bank rec as outstanding. Cannot delete and cannot find where to hide it. lodged a support request 10.04.2026 02994989 and still no response. Seriously looking at Xero for myself and clientsBankFeeds
I've been NOT receiving bank feeds since last Thursday. I have two licenses AR Premier..I can see the bank feeds online but NOT on desktop. Its only affecting one license NOT the other I told the error is a MYOB problem yet its not mentioned on the status page. We have uninstalled and re installed AR cleared the cashe and still cannot rectify, Thoughts? Geoff
Charges for Employees
For the last two or three invoices I have received the charge has been for "MYOB Business Pro - Base Subscription" but I have not been charged the $3 per employee? I have just been charged for $70 and have been paying 2 employees as per normal for off season. It was charged normally in March but the invoice for April doesn't charge for 2 employees and the May invoice which just arrived is the same, just $70 and no charge for 2 employees. Is anyone else experiencing the same? I processed the monthly pays just last week and it all appears to be working fine??
Duplicate pay transaction after reversal
Could someone pease help me with matching a pay run bank transaction in MYOB. I was working very late and I've stuffed things up with MYOB and their call centre doesn't let you get through. We are a very small business and pay directly through banking on 26th of each month, adjusted for public holidays. I made two stupid mistakes. 1) | got an MYOB error message telling me a pay run for an employee had failed, so I went back and ran it again. Because I was very tired at the time I didn't realise that error message was itself an error. I had paid the same employee twice and authorised it in STP without realising this. I then reversed the pay and ran an STP update event. The super was paid afterwards thank goodness. I checked with the ATO STP section and they kindly investigated and told me all was in order - correct gross salary & PAYW. The payslip is correct. I've also run all possible MYOB reports to doublecheck that everything is correct now. The payment from the bank to the employee is also correct .Now I'm trying to match the payment. Under bank transactions MYOB is still showing TWO separate pay references available to match (627 & 628) — which have identical salary payment amounts. I don't understand why there are two references when l'd reversed the pay. The first reference 627 was included in the reversal. Looking at the pay run list it still shows two pays, one reversed and then one for two employees (duplicates of the same employee) with a strange amount on the Total Net Pay. Please please don't judge me for my ignorance as l already hate myself and am very upset. I've never made this mistake before. I really need your advice about to match the bank transaction for the pay and what to do with reference 627Super payments
Hi I am using MYOB browser and I have 3 employees that are paid weekly and their super payments are fine. Using super payable liability account. I have lodged all super Jan-Mar via ATO clearing and April for the 3 above via super payment in MYOB. My problem is paying the director. He is paid monthly using Electronic clearing that is linked to his loan account. I went to process April's super payment but it is not listed for me to tick. There is a separate liability account for his super which may be the problem. Can MYOB only have one super payable account when paying the super per payroll run. Thanks Jackie
Bank Reconciliation Broken / Offline... still
Has anyone else had an issue where you can't load the page for bank reconciliation? You click Reconcile Accounts and you get the purple triangle with a message; "Something went wrong", "Try refreshing your browser", "If the issue persists, contact MYOB support" Of course, I spoke with support and they provided a temporary workaround, but the page is still offline. I tried various browsers, switching VPN on/off, clearing cashes, cookies and everything else related to the site... nothing. It's still broken and I still can't reconcile bank accounts. This has been a few months now. Does anyone else have this issue or know when it would be addressed? Thanks!
Updates & UI considerations
With the recent UI updates and changes, I’m trying to understand whether there is any structured consideration given to the end user before these changes go live. Is there a UX process that involves putting proposed updates in front of real customers to gather feedback and identify workflow impacts? I’m happy to volunteer for pre‑release testing, along with a small group of other customers, if that would help. At the moment it feels like updates are being released without assessing how they affect day‑to‑day use, and the result is unnecessary disruption to established workflows. Can someone clarify what the current review and testing process looks like?
Cancelling Pay Super via MYOB
Hi, I usually pay my monthly super payments via an external Clearing House, and was getting organised to set up for the weekly super payments at the same time as the payroll. To streamline things, I decided I might as well sign up for the MYOB Pay Super. Following the MYOB checklist, I ran into some problems as some of my employees' super funds don't have a proper Superannuation Name in the drop down Superannuation Fund List, or they have given a slightly different name (and I am too scared to change the Superannuation Name they gave me just to comply with the MYOB list - which you can't add any Funds to). A further problem is that 2 employees have a SMSF, hence no SPIN, just an ABN. Their SMSF is not found in the Superannuation Fund List in the drop down and again, can't be added. So far I have had no problems with my external Clearing House. I am almost done setting up my MYOB Pay Super, just waiting to get my 1 cent to get my reference number. But I would like to cancel the MYOB Pay Super altogether. Especially as my Clearing House gets the Super into everyone's account smoothly (I just have to manually enter it) and within 1 day. How do I cancel the MYOB Pay Super set up so it doesn't take out the weekly Super Payments out of my account? Thank you, Jackie
add user to MYOB Lite
I have an employee who has been added to our AccountRight business file using her work email address as an online admin. This was added in the desktop file. We have another company file using MYOB lite (separate entity) but when I try to add her as a user I get the message "email address has already been used" (or something similar). I believe that one email address can have different company files added to it. How do I add the MYOB Lite file to her email address. Thanksis it just me or is MYOB down again?
Logging in, as I usually do and MYOB shows that I have 2 invoices issued in the last 10 years. Filters set for "all" and no customer filter selected. All other functions appear to be operating, including the numbers of overdue and in progress invoices. MYOB status tells us that all is up and green, and we all know thats never accurate. I spent 10 minutes fighting with the chat bot and now am in a 1 hour queue to advise the chat attendant that there is a fault. anyone else seeing this?
