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Hi everyone! We’re seeing more questions about whether super payments are reaching employee funds within the new Payday Super timeframe.
If you’re feeling a bit anxious about that, you’re no...
Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Super fund has become inactive in MYOB
Hi, I have been unable to pay one staff member their super due to this message 'One or more super funds selected is inactive and can't accept payments. <Link>Find out more, https://superfundlookup.gov.au/</Link>" I have contacted the fund and his accountant and none of the details have changed. The super fund in question is ASGARD Superannuation account. It now appears to be missing from MYOBs super accounts so cant even re add it. Never had this problem paying this employee or his super fund before. I flagged a case for the issue over a week ago but MYOB doesn't seem to respond to reported cases anymore. Please help as 2 lots of his super are now due and Im at a loss how to fix it.
Duplication
In July, I processed 3 pays (including Super) prior to Access Manager being sorted with ATO. Could not adjust, reverse or delete those transactions, and so I loaded on pays a second time for STP reporting (excluded Super). So I have now created a mess that I have 3 sets of duplicated pays. Cannot touch those with Super paid, and can only reverse the entry with STP reporting, but that also means telling ATO. Of course, the reports are also all out of whack. Any guidance please as I want to fix my mess before 30 Sept. Seems that ability to adjust or correct pay errors such as this are quite restrictive. Thanks in advance.
Multiple Invoices converted in to monthly invoice
Hi all, Wondering if there is an option to enter in daily sales and then convert that daily sale to one entire monthly sales invoice at the EOM, I know this sounds like a statement - but i require to send out a monthly tax invoice which has a Purchase order # Thanks
Cannot Reconcile my credit card
I need to reconcile my credit card to the 2/9/26. When I try and choose dates in the field below (that is red above) it will not let me select the dates I am reconciling 4/8-2/9/26 (as my last reconciliation was till the 3/8/26. What is going on? And how do I fix it. I have tried pressing rest and logging out and logging back in but it doesnt work and I do not want to spend hours on the phone to go round in circles with their overseas call centre!
Used wrong account for pay run, now can't edit
Hi folks, first post. I ran a pay run for myself some time ago for closing the last FY, and it looks like I've 'paid' myself from the wrong account (pay run took it out of '1-1110 Business Bank Account #1' but the real money comes into, and goes out of '1-1161 Westpac#8506' in the attached screenshot). It looks like I can't 'edit' the pay run to withdraw from the correct account, and I also can't do a journal to move the money around ('1-1110 Business Bank Account #1' isn't available in the drop down list of accounts on the general journal screen). I am having reconciliation errors while this remains the case. How can I either correct the pay run, or move the money in MYOB so that these accounts net out?
Superannuation code not coming to phone while overseas
I am currently travelling overseas and am unable to get the code on my phone to authorise superannuation. I have an eSIM in my iPad but not my phone. I have put the phone on mobile data and taken then it off flight mode still I don’t get the code. Any suggestions as to how I can resolve this issue
Red cross on an invoice
Hi team, I've tried to send an invoice directly from MYOB to a customer, but the pdf is partially crossed out. See the below screenshot. I sent the same invoice to myself again after that and the pdf turned out to be fine. Can you investigate this issue further? Thanks, JustineHow to find all transactions for a job
Hi, I am used to using the desktop app, but since yesterday morning have been unable to login (I have just opened a case). But in the meantime, I normally use 'find transactions' and filter by job to reconcile our jobs, however I can't find a similiar solution in the browser version of MYOB. I tried 'find transactions' but there's no dropdown for Job (which seems weird). and when I put the job ID in the search it only shows a small percentage of the transactions. Can anyone help? Thanks
Pay commission to 2 different salespeople
We pay commission to agents based on Salesperson settings. However we have one situation, for one customer, where we want to pay commission to 2 different salespeople for the same order. 40% to one agent and 60% to the other. Can anyone think of any creative, simple ways to account for this within MYOB without disturbing to integrity of the other sales figures for these 2 salespeople ? Thanks ChrisCatch up reporting
We are just starting to use MYOB Lite now. Fortnightly pays since 1 July have been processed correctly and Super paid fortnightly. We simply need to catch up with loading the pays on the system for STP purposes, but do not want any payments to be duplicated. We certainly do not want Super to automatically process again. Any ideas before i begin the loads please?
Are you still there? message
After I have logged into my MYOB account the dashboard briefly appears then a message appears 'Are you still there?' Sign back into your account to continue working. I then click on the link and the same message appears and i cannot get into my account. Any suggestions? Thanks
Invoices going out twice since couple days
Does anyone else have this problem? There is some bug in MYOB which is causing the invoices to go out twice since first few days in Sept 2026. Our customers are getting back asking "whats going on, why send twice?" What is the problem MYOB? Please can this be fixed asap.Desktop and Online portal showing different figures
Hi I'm just wondering if someone can help me with why the online portal and the desktop figures look different. Reports from both avenues seem to be the same but when we go online to the homepage with the graphs the amounts look very different. Particularly the superannuation, GST and PAYGW are way off! ThanksPurchases\Bill Split View defaults
Hello, I'm experiencing an issue when reviewing bills and purchase documents in the split-view window. Each time I open a bill, I need to manually adjust the document size to make the PDF readable. This occurs regardless of whether I'm using a desktop computer or a laptop. The PDF preview is often too small, requiring me to continually use the scroll bars to view the invoice details, which is both time-consuming and cumbersome. It would be helpful if the viewing panels could be resized more flexibly, similar to how panes can be adjusted in Excel, allowing users to customise the layout to suit their screen size and workflow. Is there a setting that I may have overlooked, or if there is a way to save preferred viewing dimensions as a default? Having the option to set default viewing preferences for documents would greatly improve efficiency when processing large volumes of bills and purchases. A set and forget would be amazing! Thanks MichelleERROR: One or more super funds is inactive and can't accept payments.
Good morning, I am receiving this message whilst trying to complete our fortnightly pay run. I have checked the Superannuation details for a couple of our most recent employees to ensure they are correct and I have attempted to record the super whilst untagging every employee one at a time ... but the error message remains. How do I pinpoint which Super Fund is causing the error?! I have until 12.00pm to submit these payments ...
