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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
STP accepted with error state unable to reverse
Hi all, I am have figured out that there is a duplicate STP pay event in Accepted state. While finalising the EOFY finalisation this has been figured out. Now the employees YTD amount is not correct. How do I correct it? Today is the day to finalise the employee pay kinldy pour in your ideas. Thank you.
Cluttered User Interface
Hi MYOB, I am not sure if the team who design the Business UI have ever tried to use it in a real life situation because it is very cluttered with messages that waste so much space. Despite dismissing these messages they just keep coming back and most are either irrelevant, wrong or just spam. Here is this mornings example, I am reviewing the sales invoices and payments for a customer who is questioning how much they owe the business. Because there is no Customer Transaction report in Business Lite, we have to do this manually. List all the invoices raised for the customer, then drill into each to get the payment details and record this manually (I'm using Excel). The problem comes about that every time I go back to the list of invoices all the spam has again appeared and then I need to scroll down looking for the next invoice to interrogate because there is only room on the screen for a few invoices. This issue is not restricted to just the invoice screen, but just about every screen. Any chance we could have a real effort put into building a more usable UI? Thanks, AlanT
2 page invoice pdf
I need to add supporting evidence as a 2nd page of customer invoice pdf not an attachment. The company I am dealing with do not want to accept 2 pdfs in the invoice email. They want the supporting documents (which are locked for editing pdf's) to be included as a 2nd page in the invoice pdf. I have no idea how to do this within MYOB. I can use adobe to edit the invoice, but this is just going to waste my time. Is there a way this can be done in MYOB? Please help.
Pay Super
Hi I am having a lot of trouble getting the superannuation paid through my super. After numerous phone calls to myob and over 3 days on the phone with them it is has failed yet again. Myob tell me that I need to contact the bank to find out why this is happening. I do not have access to my employer's bank account so therefore I am unable to contact the bank to find out and my employer is overseas for another few weeks. Has anyone else had this problem and if so, how did you get it rectified so payments go through? Is there something my employer has to do with the bank as this is a first time payment from a new account which has been set up with the bank. Help please. I am at my wits end!
Changing Order of Line Items in Quotes
When we are creating a quote, we add all the line items, then if we would like to change the order before we send it, we have to delete the items and add them again in the new order rather than just dragging the line item into the new position like we can do when creating invoices. I would like to be able to change the order of the line items on quotes in myob.
Ability to export everything
MYOB cloud-based solutions badly needs the option for us users to export our data. This includes (but not limited to) all PDF attachments, invoices, contacts etc - along side the reports and other minor things that can be exported now. This is not necessarily so that we can do a runner and migrate to another accounting platform, but its absolutely critical when changing business structure (eg. from a sole trader to a Pty Ltd company) and starting with a fresh set of books for the new structure. I'm in a position where I'm having to spend hours manually saving everything so that I can cancel my original subscription and start fresh with the new MYOB subscription under the new entity. We need to legally be able to hold this data for many years in case we are audited by the ATO. Please add this functionality ASAP. I can see old posts where people have asked for this 5 years ago, but nothing has been done. It's not good enough.
Bank balance not calculating correctly
My balance sheet has started showing the bank balance of one of my accounts significantly higher that correct. At the same time there is an Equity category "3-999 Historical Balancing" showing the value of the bank balance discrepancy. This discrepancy value also equals the value of the starting balance in the bank account category set up page. I entered this value when linking the bank account (in July 2025) because I understood it is required to ensure the bank balance calculation is correct. The bank account category existed in MYOB since Oct 2022. All has been working correctly until sometime in May 2026 when the error showed up. I have tried removing the initial balance value in the bank account category which allows the balance sheet to be correct ie with the correct bank balance, however the bank transaction page now shows the bank balance as being "out of balance". This seems to be a software change. Any thoughts on how I correct this. GrahamSalary Sacrifice not deducted from Gross Payments
When preparing STP finalisation, I note that Gross Payments amount on Summary of Payments includes salary sacrificed superannuation amount. If this amount was to flow through to ATO pre-fill, it would result in the employee being taxed on amounts that were sacrificed. Is there a fix for this?Invoice credits
Hi All i have an bill in the system. auto generated. A short payment has been made against it before ceasing to trade with thuis supplier. How do i get their balance back to zero. i would have though a negative invoice would do the trick, but no, that does not work. Their must be an easy way with out going through a journal process. It does not even show in returns and debits screen. surely it can not be this hard. thanks inadvance sam
Phone number for support
Hello, how can I find a phone number for support? My online submissions for help are being ignored for weeks. I won't be able to use MYOB if they don't fix up the problem from their end. The problem is I tried to upgrade my Payroll Only to Pro and it created a separate account instead. But I have all my employees and pay, etc in my Payroll Only. Any ideas?Subject: Login loop when accessing MYOB overseas — Case #03225045
Hi, I'm currently overseas and unable to access MYOB — I'm caught in an endless loop that keeps requesting my login credentials, even after entering them correctly. I've already logged a case for this (#03225045) but haven't had a resolution yet. Could someone from the MYOB team please look into this or advise on a workaround? I need access urgently while traveling. Thanks, William HealyStopping an authorised super payment
Hi, on 3/7 Our super payments were authorised and paid from MYOB. The payments went to employees super accounts except for 1 employee whose contributions were credited back to our bank account because of missing information. The 2 transactions for the super batches had to be reversed and then processed again leaving out the employee with the missing info. Today after fixing the error in the employees record I processed the 2 transactions again. I noticed that in manage payments it showed the 4 pending transactions-2 were for the super transations already paid to staff and 2 for the employee whose super had been returned. I emailed the super authoriser asking him to authorise only the 2 transactions for this employee. I did tell him not to authorise the other 2 but I think he got confused and authorised them anyway. He called straight away, I spent 2 and a half hours waiting on the phone for MYOB , only to be told that they couldn't do anything and we would need to contact the bank to stop the payment. It was already after 6:00pm so the authoriser will call the bank tomorrow morning to see if he can stop the payments. Currently it doesn't show in the bank at all. Is what MYOB said correct? Is there no way for them to stop the payments? They were authorised this afternoon.Personalise payslips templates on web browser version of AccountRight Plus
Hi, I am wanting to transit to use MYOB browser for everyday accounting. The payslip that I see from browser is different to the one I had on the desktop version. How can I personalise the items on the pay slips in the browser - as that is where I would like to send future pay slips from? Basically we need the "card" info on the pay slips as there are information that the employees need. Please find attached the desktop version of the customised pay slip "form"/ template. Please help, thank you in advance.
