Featured Content
We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important...
Practice Boards
Announcements
Updates and announcements from MYOB to our Accountant and Bookkeeper communityMYOB Discover (Accountant & Bookkeeper events)
MYOB Discover - your opportunity to stay ahead with the latest updates from MYOB. In this board you will find links to previous events, Q&A from past events and info to register for future events.Australian Tax
Advice, answers, and more about Australian Tax using tax features in MYOB Practice Compliance (online) and AE/AO (desktop).MYOB Client Accounting
Advice, answers, and more about MYOB Client Accounting – the best place to ask questions about Client Accounting, MAS, Assets, Reporter, Accounts, Cash Book, WorkpapersMYOB Practice Manager / Document Manager
Advice, answers, and more about MYOB Practice – the best place to ask questions concerning documents, mail merge, clients or client portals, PDF manager, timesheets, debtors, employees, billings and WIPAdmin Tasks & General Discussions
Get updates and helpful resources from MYOB about the solutions your clients use. Ask questions about anything related to making your clients’ business lives easier.Solo by MYOB for accounting professionals
Ask questions, share advice and get help from a community of Accountants and Bookkeepers supporting sole traders using the Solo by MYOB app
Partner Program
Partner Program Member Forum Access
Leave a post here if you're an MYOB Partner Program member and would like access to join the Partner Program Community Forum space
SME Boards
MYOB Business
Find answers to questions about using MYOB Business Lite and Pro.MYOB AccountRight
Find answers to questions about using MYOB AccountRight on the desktop or in the browserNew Zealand Payroll and Tax
Find answers to New Zealand payroll and tax questions.
Stay up to date by clicking follow🔔for notifications
Run Diagnostic Script
Our stock levels often show with multiple decimal places and we have been told we need to call everytime for MYOB to run a diagnostic script. This has been happening for 4 years and we keep being told they are working on it. How long will this take, we cannot bill clients when this happens. I have been on hold for 40 min and told we were a priority customer. Can someone please assist me by running a diagnostic script or tell me if I can do it? Thanks,
GST report not including GST on sales invoice received
Hi MYOB Community, I have a client who is registered for GST on a cash basis. We reconcile the balance sheet (accruals) with the GST report when preparing every BAS. This is a non-negotiable at our firm. I've pinpointed an issue whereby the GST charged on freight included on the customer invoice is showing in the GST control account on the balance sheet. However, the GST report (cash basis) shows the payment received without any GST. The freight charge was $695 inc GST. I haven't seen this before. The invoice was for an export sale yet the client charged the customer GST on the freight component only. I am not sure why. Putting that aside, has anyone had a similar issue recently? Rather than ring MYOB to 'tweak' the file, I thought I'd ask the community first. If they cannot resolve the difference, I'll record a journal entry so the $64 GST amount appears in the GST subledger report. I'd make sure the $64 is not duplicated in the GST liability GL report. Thanks in advance. Jane
Offline desktop
So what MYOB said would never happen is now going to !! From 17 June 2026 AccountRight desktop is being phased out. You have to be joking MYOB - 9 days before the end of the 2026 financial year, and between now and then bookkeepers and accountants have to convince their clients to upload their files online. What do you suggest we tell clients who don't have internet access and those who refuse to work online. At least on the desktop if the internet goes down (your end or theirs) they can still keep their businesses going
Task Template
Hi everyone, We are currently handling Fringe Benefits Tax (FBT) work for our clients using MYOB AO / MYOB Online. However, we have noticed that there is no standard FBT template available within MYOB Online for client communication or approval purposes. We prepare the FBT return in MYOB Online, but then send it to clients manually; alternatively, we use our own template which needs to be manually pasted into the description. Just wanted to check with others: How are you managing FBT client approvals in MYOB AO / MYOB Online? • Are you using any standard templates, workarounds, or integrations? • Is there any way to automate this process within MYOB that we might be missing? Would really appreciate any suggestions or best practices from other firms. Thanks in advance!MYOB AE Reporter 3.5.7 is now available for New Zealand!
Hi all, MYOB AE Reporter 3.5.7 is now available for New Zealand! This release rolls the Masters forward to the 2027 year. Key changes include: trust tax rate updates, format changes for trusts, accounting policy updates, a new IR10 keypoint for investment boost assets. 👉 See the full release notes and install guide here. Questions about the update? Drop them below.
What’s New in Online Client Accounting - Q1 2026
It’s been a busy start to 2026, and with April already here, the team has been focused on delivering improvements across Client Accounting. Over the past quarter, we’ve made updates to streamline reconciliation, improve visibility, and reduce manual work. You can find full details on our What’s New page but below is a quick summary of the key updates from the past quarter. Chart of accounts improvements (AU) We’ve introduced 10 new accounts to the Chart of Accounts to improve consistency and usability, helping ensure smoother workflows and more reliable reporting. New Notes to Provisions in Financial Statements A new Provisions note helps distinguish current and non‑current provisions. The note displays automatically based on account balances and period comparisons. Income tax payable/refundable template – trusts Trusts now have access to an Income tax payable or refundable template, including a section to record tax paid by trustees on behalf of beneficiaries. New workpapers Inventories workpaper Track, reconcile, and review detailed inventory balances and adjustments Inventories Summary workpaper Consolidate inventory types and linked accounts from multiple inventory workpapers into one clear summary Travel expenses workpaper Reconcile travel expenses and identify non‑deductible components Entertainment expenses workpaper Reconcile entertainment expenses and identify non‑deductible components External document links to workpapers You can now link to external documents (for example, SharePoint or Google Drive) directly from workpapers, no need to upload files into Client Accounting. Income statement updates (trusts) Losses carried forward from prior years are now included Amounts from the Income Allocation workpaper only flow to the Income Statement when the workpaper is starred Tax adjustments to beneficiary distributions You can now enter tax adjustments in the Income tax expense workpaper: If taxable income no longer matches Net profit/(loss) before tax and distributions, beneficiary distributions are adjusted proportionally Manual adjustments can be entered using the other field Income tax expense will no longer source amounts from Income Allocation if the template hasn’t been created🟣 CA FAQ — Why am I getting a "access denied" message when opening an AccountRight file in AE/AO?
If you use AE/AO, you may encounter an "access denied" error when trying to open an AccountRight file in Client Accounting, similar to the message below: This is often due to the default Administrator user in the AccountRight file being linked to a my.MYOB account or set up with a password. This Administrator account is used by AE/AO in the background to connect to the configured files. If there is a password or email linked to it, Client Accounting will not be able to authenticate, and this throws up the error message. ⛔ You can confirm this by opening the file in desktop AccountRight and checking the following: Create an online MYOB login for this user should be unticked ☐ The Email field should be blank If the Administrator user has been linked to an email address/MYOB login, you will need to create a new user account in desktop AccountRight. You can name this account something like "AO Admin". Leave the above fields blank/unchecked and ensure the user account has administrator privileges selected. Do not enter a password. ❌ Once this new account has been created, you will need to go back into AE/AO and run the CAConfig script to remove the current configuration settings: Running an SQL script in AE/AO From there you will be able to reconfigure, entering the AO Admin (in this case) account in the Username field, and ensure you leave the password blank. Please reach out to the Client Accounting team if you have any questions. Scott Client Accounting MYOBAO Classic Freezing in Windows 11
Hello, all. I have an accountant client who is experiencing freezes when they are using AO Classic on Windows 11. They're getting the following error in the Event Viewer: Failed to get IntegrationType when send login telemetry data, error: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) Error in ExceptionWindow Exception Source: .Net SqlClient Data Provider Exception Type: System.Data.SqlClient.SqlException Exception Message: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified) Exception Target Site: EmployeeCacheWrite ---- Stack Trace ---- at Solution6.VPM.BusinessLogic.Core.EmployeeCacheWrite(String ConnectionKey, Int32 EmployeeID, String CacheType, String XMLData) at Solution6.VPM.Client.UIHelperClasses.EmployeeSettings.WriteEmployeeSettings() at Solution6.VPM.Client.ClientFrameWork.FrameWork.Main(String[] params) Any ideas?🟣 CA FAQ — "Accountants Office will expire in x days" message in AO Classic
If you are an Australian customer and use AO Classic, you may be recently encountering the below message when launching the software. To resolve this, we will need to update your licence file (MYOBPS.MYL). Please send this file, which is located in your Accountants Office DATA folder (usually X:\MYOBAO\Data or C:\MYOBAO\Data) to Licensing_AU@myob.com📨 Please include your client ID in the subject line, and the Licensing team will return the amended file with instructions on how to reload it into your system. Read more about this here: Error: "Licence will expire" Please reach out to the Client Accounting team if you have any questions. Scott Client Accounting MYOB
Undeposited fund account
Hi, I am new in MYOB solo and access Solo from my laptop. I used Bank\Receive money\undeposited funds account (asset) to record multiple cash sales. This sums up with $1840. $1,840 was deposited into our bank account and bank transaction in Solo showed this amount. However I don't know how to clear the undeposited funds account. Thanks for your reply
Adding and Asset and journal entry
Hi We have purchased a vehicle on hire purchase. I have tried to follow instruction through MYOB however the journal is not adding up. Can anyone explain the process to include adding a journal for a purchase so I can capture the GST and it all adds up at the end. Do I add the finance company and repayments to the journal or add this separately so it automatically takes each monthly repayment off the loan. I have set up a recurring transactions but not sure how to link it to the original amount of the loan. Any assistance would be much appreciated. Regards Marg
Removing Data Bases from Client List
I need to remove 2 clients from my client list as I no longer act for them as bookkeeper. It seems you can't phone MYOB any more, and there doesn't seem to be any way to remove clients. I need to activate another client but I can't because I have the maximum number of clients that can have. How am I supposed to do this?
V23 E182 error negative $
Hi, I need some assistance. I have an individual tax return with a V23 error (negative $) in E182. This is a HELP loan and says it comes from prefilling report (which does not make any sense and can confirm that the client has no HELP account). How can i remove this ? Thanking you. Varun.Macro worksheet
Hi Our practice uses Accountants Desktop generated cashbooks and other spreadsheets for our workpapers. These can have macro's within the file to automate actions. We are unable to upload these files to MYOB Practice or vice versa from the client as it is not a supported file. Is there a reason why these types of files are not supported and if security is an issue, is there a way to make the file secure to use in MYOB Practice? Thanks LianeMYOB Solo
I have a new client and have started him on Solo, and he has invited me into the file. However, I cannot see the bank transactions, but I can see all the transactions via the find transactions function. I need to see the bank transactions to reconcile the bank and make sure I have captured all the income and expenses. Have I missed something?Xero sync update in Practice Compliance
Hey everyone, We wanted to share a quick update on Xero sync in Client Accounting – Practice Compliance. Earlier this year Xero made a change that blocked the live sync connection between Xero and Client Accounting. Unfortunately, that block is still in place. We know many of you work with clients across different business platforms, and our goal is to make that as seamless as possible. Client Accounting continues to support data from multiple sources – we believe you should have the flexibility to work with any client file or ledger type. You are still able to bring Xero client data into Client Accounting easily using the CSV upload workflow. It’s quick, stable, and gives you a clean, point-in-time snapshot of your client’s data to work from. Many practices are already using this workflow confidently today. Live sync from MYOB Business and QBO continues as normal. Why manual upload works well The CSV import workflow in Client Accounting is simple to use and offers a few practical benefits: Control: Choose exactly when to bring in client data Clarity: Work from a clean, finalised set of figures for each period Stability: Once imported, your work isn’t affected by client-side changes Simplicity: Fewer steps than legacy workflows like AE/AO or MYOB-to-Xero connections Resources to help you with CSV import To make this process even easier, we’ve created: A step-by-step guide for a Xero manual import via CSV A short video demo for manual import via CSV These resources walk you through exactly what to do and how to check that your file is set up correctly. What we’re improving next We’re making the import experience smoother and faster, with updates coming soon: Simplified uploads – fewer steps, closer to one-click Built-in guidance – in-platform help as you upload Additionally, we are exploring single-file import to remove the need for separate current and prior-year files. This is a work in progress, and we’ll keep you updated as we work through the technicalities. These improvements keep Client Accounting flexible and reliable, while giving you more control over how and when you work with client data. Thanks for your patience and ongoing support on this one.Preparing client BAS and looking for Solo app visibility
Hi there, I am working with a client on SOLO but finding the bookkeeper access very limited especially when trying to do quarterly BAS, help & ascertain where they are having issues. Not having access to the APP itself is VERY unhelpful to see the USER options & menus available i.e. setting up bank rules etc. Is there a plan to add this to the Bookkeeper access as it would help us to support our clients and also help us recommend SOLO? PS I have access to competitor apps
