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Ask questions, share advice and get help using tax features in AE/AO (desktop) and MYOB Practice Compliance (online)MYOB Client Accounting
Advice, answers, and more about MYOB Client Accounting – the best place to ask questions about Client Accounting, MAS, Assets, Reporter, Accounts, Cash Book, WorkpapersMYOB Practice Manager / Document Manager
Advice, answers, and more about MYOB Practice – the best place to ask questions concerning documents, mail merge, clients or client portals, PDF manager, timesheets, debtors, employees, billings and WIPAdmin Tasks & General Discussions
Get updates and helpful resources from MYOB about the solutions your clients use. Ask questions about anything related to making your clients’ business lives easier.Solo by MYOB for accounting professionals
Ask questions, share advice and get help from a community of Accountants and Bookkeepers supporting sole traders using the Solo by MYOB app
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🟣 CA FAQ — "Accountants Office will expire in x days" message in AO Classic
If you are an Australian customer and use AO Classic, you may be recently encountering the below message when launching the software. To resolve this, we will need to update your licence file (MYOBPS.MYL). Please send this file, which is located in your Accountants Office DATA folder (usually X:\MYOBAO\Data or C:\MYOBAO\Data) to Licensing_AU@myob.com📨 Please include your client ID in the subject line, and the Licensing team will return the amended file with instructions on how to reload it into your system. Read more about this here: Error: "Licence will expire" Please reach out to the Client Accounting team if you have any questions. Scott Client Accounting MYOB
Undeposited fund account
Hi, I am new in MYOB solo and access Solo from my laptop. I used Bank\Receive money\undeposited funds account (asset) to record multiple cash sales. This sums up with $1840. $1,840 was deposited into our bank account and bank transaction in Solo showed this amount. However I don't know how to clear the undeposited funds account. Thanks for your reply
Adding and Asset and journal entry
Hi We have purchased a vehicle on hire purchase. I have tried to follow instruction through MYOB however the journal is not adding up. Can anyone explain the process to include adding a journal for a purchase so I can capture the GST and it all adds up at the end. Do I add the finance company and repayments to the journal or add this separately so it automatically takes each monthly repayment off the loan. I have set up a recurring transactions but not sure how to link it to the original amount of the loan. Any assistance would be much appreciated. Regards Marg
Removing Data Bases from Client List
I need to remove 2 clients from my client list as I no longer act for them as bookkeeper. It seems you can't phone MYOB any more, and there doesn't seem to be any way to remove clients. I need to activate another client but I can't because I have the maximum number of clients that can have. How am I supposed to do this?
V23 E182 error negative $
Hi, I need some assistance. I have an individual tax return with a V23 error (negative $) in E182. This is a HELP loan and says it comes from prefilling report (which does not make any sense and can confirm that the client has no HELP account). How can i remove this ? Thanking you. Varun.Macro worksheet
Hi Our practice uses Accountants Desktop generated cashbooks and other spreadsheets for our workpapers. These can have macro's within the file to automate actions. We are unable to upload these files to MYOB Practice or vice versa from the client as it is not a supported file. Is there a reason why these types of files are not supported and if security is an issue, is there a way to make the file secure to use in MYOB Practice? Thanks Liane
MYOB Solo
I have a new client and have started him on Solo, and he has invited me into the file. However, I cannot see the bank transactions, but I can see all the transactions via the find transactions function. I need to see the bank transactions to reconcile the bank and make sure I have captured all the income and expenses. Have I missed something?Xero sync update in Practice Compliance
Hey everyone, We wanted to share a quick update on Xero sync in Client Accounting – Practice Compliance. Earlier this year Xero made a change that blocked the live sync connection between Xero and Client Accounting. Unfortunately, that block is still in place. We know many of you work with clients across different business platforms, and our goal is to make that as seamless as possible. Client Accounting continues to support data from multiple sources – we believe you should have the flexibility to work with any client file or ledger type. You are still able to bring Xero client data into Client Accounting easily using the CSV upload workflow. It’s quick, stable, and gives you a clean, point-in-time snapshot of your client’s data to work from. Many practices are already using this workflow confidently today. Live sync from MYOB Business and QBO continues as normal. Why manual upload works well The CSV import workflow in Client Accounting is simple to use and offers a few practical benefits: Control: Choose exactly when to bring in client data Clarity: Work from a clean, finalised set of figures for each period Stability: Once imported, your work isn’t affected by client-side changes Simplicity: Fewer steps than legacy workflows like AE/AO or MYOB-to-Xero connections Resources to help you with CSV import To make this process even easier, we’ve created: A step-by-step guide for a Xero manual import via CSV A short video demo for manual import via CSV These resources walk you through exactly what to do and how to check that your file is set up correctly. What we’re improving next We’re making the import experience smoother and faster, with updates coming soon: Simplified uploads – fewer steps, closer to one-click Built-in guidance – in-platform help as you upload Additionally, we are exploring single-file import to remove the need for separate current and prior-year files. This is a work in progress, and we’ll keep you updated as we work through the technicalities. These improvements keep Client Accounting flexible and reliable, while giving you more control over how and when you work with client data. Thanks for your patience and ongoing support on this one.
Preparing client BAS and looking for Solo app visibility
Hi there, I am working with a client on SOLO but finding the bookkeeper access very limited especially when trying to do quarterly BAS, help & ascertain where they are having issues. Not having access to the APP itself is VERY unhelpful to see the USER options & menus available i.e. setting up bank rules etc. Is there a plan to add this to the Bookkeeper access as it would help us to support our clients and also help us recommend SOLO? PS I have access to competitor appsRedesigned interface for all tax returns!
Hello everyone! The latest update to MYOB Practice Compliance improves how information is displayed across all forms, schedules, and worksheets. Combining three key layout enhancements: Wider form widths: Forms are now centred with a fixed width, reducing unused space and presenting data in a cleaner, more balanced view. More fields on screens: Repeating fields are displayed side by side in a table-style layout, rather than all stacked vertically, allowing more information to be visible on one screen. Additional visual adjustments : Field alignment, spacing, and visual separators are now consistent across components, with clearer Yes/No buttons and improved hover states. These changes make forms easier to see, scan, and move through, reducing scrolling and helping you stay focused from start to finish.A total of 8 new workpapers delivered in October!
We’ve released three more workpapers since our last update, bringing the total to eight in October – and a major milestone of 25+ now live in Client Accounting. We’re closing out 2025 with real momentum. Every new workpaper takes more of the manual work out of your day, connecting the core jobs that keep your compliance workflow running smoothly. These aren’t edge cases – they’re the essentials behind every special purpose reporting job, compounding time-savings and consistency across every client file you touch. Why this matters More standardised workpapers mean: Less time lost on setup – data flows through automatically across jobs. Fewer errors – built-in logic and validation handle the tricky calculations. Consistent outcomes – every preparer works from the same foundation. Cumulative efficiency – each release builds on the last, compounding time-savings across your compliance workflow. So, what’s new..? We’ve released three more workpapers this month, adding to the five announced earlier in October. You can read that update here Prepaid borrowing expenses Calculates the amortisation of borrowing expenses over five years – no more manual schedules. Bank loans Reconciles loan liabilities and splits current vs non-current balances automatically. Includes calculators for monthly interest and principal, with manual adjustment options. Dividends received Reconciles dividend income from multiple sources against revenue accounts, including franking credits, TFN withholding tax and gross-up amounts. 💡 See full details on the October releases: 👉 What’s new in Client Accounting – October 2025 And we’re not slowing down – more core workpapers are already in development for November. Stay tuned for further updates!Deposits - Sales (Liability)
Client has Deposit - Sales balance (Liability) in MYOB of $385,010, this is not correct, and they do not hold this amount in deposits, movement for the year was $164k, trying to work out what is the actual balance of deposits owing and why this value is so high....which is not correct.🟣 CA FAQ — I've updated Windows, why can I no longer print reports in AE Accounts?
If you use AE Accounts, and have recently updated Windows, you may encounter an error when trying to review reports related to CTL3D32.dll. 🛑 This file was used by older versions of Windows as a part of UI rendering and was affected in a recent update. AE Accounts (being older software) relies on this file to generate/review reports and other functions. 📝 To resolve this, CTL3D32.dll can be copied from a working workstation to the C:\Windows\SysWOW64\ folder, and this will resolve the issue. However, it is important to always consult with your IT provider before making changes to the Windows directory on your workstation. Please reach out to the Client Accounting team if you have any questions. Scott Client Accounting MYOBInvoice Template MYOBAE
some of the computers in our office have upgraded to a new version of word- auto update, and the invoice template now shows the bpay box at the top of the screen, rather than at the bottom. it still shows at the bottom (in the remittance advice) for computers that have not updated. Any idea how we lock the bpay box in place on the template? The remittance advice on the template appears to be locked and uneditable. Thank youOctober Updates - Client Accounting
We’ve released five new workpapers templates and additional improvements over the past few weeks. What's new in workpaper templates Intercompany Loans - Reconciles inter-entity loan balances, flags mismatches, and helps identify timing differences or recording errors across related entities. Franking Assets - (Companies only) Tracks franking credits and debits throughout the year, providing a full audit trail, and automatically rolls forward balances to the next period. Interest Received - Reconcile interest income and withholding tax, including the applicable withholding tax percentage. Term Deposits - We’ve added a new workpaper for account code 1.24050 Term Deposits. Reconcile the ledger balance to the bank statement and calculate accrued interest. Income Tax Expense Calculation (Companies only) Calculates taxable income by applying adjustments to Net profit/(loss) from the Income Statement. Fixes & Improvements Income Tax Accounting Policy - Fixed an issue where a policy number was printing even when unstarred, causing numbering gaps. Borrowings Note - Updated to include non-current borrowings when printing the note. Income Tax Expense Workpaper - Resolved a circular reference error that was previously visible. To explore the new features, check out What's new in Client Accounting in MYOB Practice Thanks Alice GregoryDepreciation not integrating correctly into MYOB AE
Just wondering if anyone has had any issues with depreciation not intergrating correctly into tax return, especially when clients have a sbe general pool. We have come across 2 clients now where it is calculating correctly in the schedule but when it intergrates automatically into the tax return it is also including the opening pool balance along with the actual depreciation. it appears to only be when a client has the general pool and other depreciation categories. This is causing us to have to un integrate all the depreciation for these clients and then manually type in the correct depreciation figure into the tax return. This can be quite a timely task when clients have alot of assets to remove the integration
