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Lodgement Error CMN.ATO.GEN.DUPLICATE ENTRY
We lodged a Company return initially with the incorrect TFN. When we realised the error, we checked the ATOPortal and noticed it still wasn't lodged so we changed the return and attempted to relodge it but keep getting the above error. Have been in touch with the ATO as it's still not showing as lodged on the portal and cant seem to get the issue resolved.5.3KViews0likes7Comments
Not receiving verification email
This afternoon one of my client is not receiving their verification email when trying to login. Haven't previously had an issue. Upgraded to 2020.1 two days ago. I can log into same file fine. They have tried both desktop & website login with same result. Is anyone else experiencing this?4.4KViews1like7CommentsWorking remotely with MYOB AO / AE
This is a question we get asked occasionally - and even more so at the momemt due to Covid-19, and the latest annoucnements from many of the state governements. Accountants Office, and Accountants Enterprise are desktop Client/Server applications. There are components that reside on your server - such as the SQL server, various Service applications, such as Lodgement and Backup services - and then there are workstation componets that are installed on your workstation to interact with the server components. because of the nature of the application, the workstation softrware must be on the same network as the server components. There are a few ways you can do this working from home - such as : Remote Desktop Connections to a Remote Desktop Server or individual workstations in your practice Remote Connectivity applications such as TeamViewer VPN connections We've written a Knowledge Base article that provides some ansers and provides a little more detail. you can find the Working remotely in AE/AO and our financial hardship policy has a stack of info. Please - if you have more questions regarding working from home in these trying times, please ask them here and we will do what we can to answer them - however note that MYOB (either on the forum or via telephone suport) does not provide support/design/setup for your IT infrastructure. Ask you questions here - and we and the MYOB Community will do what we can to provide assistance.ATO Lodgement Errors
Hi We're trying to lodge a 2024 Trust Income Tax Return in MYOB AE and it is being rejected with the following validation errors: Errors Code: CMN.ATO.GEN.XML01 Fields: Summary: The message did not pass XML validation. Please contact your software provider. Details: If the 'nillable' attribute is false in the schema, the 'xsi:nil' attribute must not be present in the instance. Code: CMN.ATO.GEN.XML03 Fields: Summary: A field contains invalid data (such as letters in numeric or date field). Details: The value specified for an item does not match the item type (value = "", item type = Decimal, uniqueID = http://www.sbr.gov.au/ato/trt:AssetsInventoriesTotalA) Hint: The string '' is not a valid Decimal value. I have tried deleting the return and re-entering - same issue. Any other ideas? The only details I can find online for these errors talk about STP finalisation.... ThanksSolved4KViews1like17Comments
Trust distribution error CMN.ATO.INCDTLS.000365
Hi Guys I have read through the posts in relation to delete the "G". I have tried this and unfortunately it doesn't work. I have deleted the schedule twice and re-entered mannually. No luck. Errors Code: CMN.ATO.INCDTLS.000365 Fields: Summary: Other foreign income instance is incomplete Details: Where an Other foreign income instance is present, at least one of the following must be provided: Foreign rental income details, Foreign financial investment details or Other foreign income detailsSolved4KViews0likes4CommentsAmending Activity Statements in AE Tax
we need to amend a previously lodged BAS in AE TAX. How do we now create the new activity statement? We used to be able to go into Preparation-Schedule and select the option to revise an activity statement. This option is no longer there. When you try and create an activity statement for dates that are already in the system, it locks up and can not be done. Do we have to amend via the portal now?Solved3.9KViews0likes6Comments
Unit Trust Validation Error
Hello, trying to validate a 2024 unit trust tax return and it's bringing up a validation error TRT 433088 Type of trust must be a deceased estate - Code 059. It is not a deceased trust and all labels describing trust type (U), tax payable (N) and beneficiary codes (35) are correct, with none indicating a deceased estate is involvedSolved3.7KViews0likes6Comments
SUDDEN REQUEST TO LOGIN TO TAX
Good Morning, the staff have tried to access income tax returns this morning and all of a sudden after selecting a tax return we are getting the Tax Login screen where you submit your login and password. Once entered an error message appears Login to Tax Failed for the following reasons: " It shows no explanation. Nothing has changed and no recent updates have been done. Has anyone else had this issued today or knows how to fix it? Thanks...Solved3.7KViews0likes6CommentsMYOB AE Tax - Lodgement Error CMN.ATO.GEN.XML03
Hi, I am receiving the following error code on lodgement of a 2020 Tax Return: CMN.ATO.GEN.XML03. Summary: A field contains invalid data (such as letters in numeric or date field) Details: The value specified for an item does not match the item type (value = "0", item type = NonNegativeInteger, uniqueID = http://www.sbr.gov.au/ato/incdtls: RegulatoryDisclosuresAccountHolderCt) Hint: The MinInclusive constrain failed. I cannot see where this error is. Can you please assist? Many thanksSolved3.6KViews0likes2CommentsPLS Pre Lodgement rejection error
When trying to complete a pre-lodgement check on a clients business activity statement with an installment % at T2 - the following errors are received- even though the ATO prefill details have not been altered. The system wants to remove the instalment amount in the BAS - is this a known error? What should we do? RETURNS REJECTED Errors Code: CMN.ATO.AS.EM023 Fields: Summary: You must select a reason for the variation at T4. Details: Code: CMN.ATO.AS.EM060 Fields: Summary: 8A was reported as 2729 and will be corrected to 1692 Details: Code: CMN.ATO.AS.EM060 Fields: Summary: 9 was reported as 2006 and will be corrected to 969 Details: Code: CMN.ATO.AS.EM060 Fields: Summary: 5A was reported as 1037 and will be corrected to 0 Details:Solved3.6KViews1like5CommentsUpdating Email Address for Clients in MYOB Portal
I don't understand why MYOB won't allow you to update a user's (client) email address on the Portal. (I think it's a bit inefficient to be honest, as some users are connected to multiple Portals.) Can someone please explain why this is the case? Or suggest a solution which doesn't involve creating a new user everytime a client changes their email address? Or is creating a new user the only way to go about this?CMN.ATO.GEN.XML01
Receiving the above error message when we are trying to lodged an individual tax return. We have deleted the prefill information as well as the trust distribution information and still receiving the error. The details are: Summary: The message did not pass XML validaton. Please contact your software provider. Details: The element 'OtherForeignIncomeCollection' in namespace 'http://www.sbr.gov.au/ato/incdtls' has invalid child element 'OtherForeignIncome' in namespace 'http://www.sbr.gov.au/ato/incdtls'. Hint: while processing parent element [OtherForeignIncomeCollection] child non mandatory element [OtherForeignIncome] was unexpected. Can anyone help so that I can get the client's return lodged.Solved3.2KViews0likes1CommentRejected Return: CMN.ATO.GEN.XBRL03 and CMN.ATO.GEN.XBRL04
Hello, I am getting the following error messages when trying to lodge a 2023 tax return however there isnt much information in the rejection and I'm not quite sure where to look. Any ideas? Errors Code: CMN.ATO.GEN.XBRL03 Fields: Summary: A field contains invalid data (such as letters in numeric or date field). Details: The value specified for an item does not match the item type (value = "531112", item type = null, uniqueID = ) Code: CMN.ATO.GEN.XBRL04 Fields: Summary: A mandatory field has not been completed. Details: No value is assigned to an item.Solved3.2KViews1like5CommentsRejected tax return CMN.ATO.IITR.7300097
Hi, we use MYOB AO. I have had a tax return rejected with the error code CMN.ATO.IITR.730097. It says in the summary Other Foreign source income amount is incorrect. and details the other foreign source income amount must equal the sum of all other foreign income gross amount less all related other foreign income deductable expenses provided in the attached income details schedule. I cannot work out what is wrong. The figures in the tax return match the Managed fund amounts against the tax return label.Solved3.2KViews0likes8CommentsComplete list of MYOB AccountRight HELP & Learnings
Hi to my fellow BAS Agents and Bookkeepers, For all MYOB AccountRight Users (complimentary HELP resource) Although I am well into the final stages of planning my retirement (just in my last six months of being an MYOB Certified Consultant), so as you can guess my mission was not to look for any more work. However, a new bookkeeper that was looking for some help and guidance happen to find me. To this end, and wishing to provide a complete self-help reference guide, I have compiled a hierarchical list of all the available AccountRight tasks and relevant MYOB Academy learnings. Save the attached PDF and have a browse to view the TASK list of all relevant live links to the MYOB online help. Let me know if there is something not in there that you are looking for and or don't understand. Have a great day, take care and stay safe.Invalid file format-client file imports
Hi there, I got problem when I try to import Xero GL MYE format file into MYOB AE. It said ' Invalid file format, please use the appropriate file format and try again'. But the file format is MYE, which is matching with file type. I attached the screenshot for your convenience. Please contact me back through email: adam@owenpeach.com.auSolved3KViews0likes1Comment
Validation error IITR.730412
Can anyone help with a validation error in an individual tax return and how to fix it? The error number is IITR.730412 and relates to trust distributions not adding up. We use the ATO pre-fill function in the returns and it seems to have something to do with these numbers coming in with cents and when they all add together it is rounding up to the nearest dollar. I haven't tried to delete the pre-filled information yet, I shouldn't have to do that because it won't be the last time this error comes up. I already have another return with this error. Thanks Sharon3KViews3likes5CommentsVerification code
Is there anyone way to get rid of the verification code upon logging in each morning? Its soooo annoying and the codes never work first time. I have it sent to email which takes forever to come through and then the code doesn't work. Can we choose to get rid of it all together? I mean, if anyone wants to hack in and do my work for me, i'm all for it! Stupid ridiculous thing ever. Especially when I dont' have a password for my work email, it opens automatically on my computer.2.9KViews0likes3Comments
