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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Personalise payslips templates on web browser version of AccountRight Plus
Hi, I am wanting to transit to use MYOB browser for everyday accounting. The payslip that I see from browser is different to the one I had on the desktop version. How can I personalise the items on the pay slips in the browser - as that is where I would like to send future pay slips from? Basically we need the "card" info on the pay slips as there are information that the employees need. Please find attached the desktop version of the customised pay slip "form"/ template. Please help, thank you in advance.
Stopping an authorised super payment
Hi, on 3/7 Our super payments were authorised and paid from MYOB. The payments went to employees super accounts except for 1 employee whose contributions were credited back to our bank account because of missing information. The 2 transactions for the super batches had to be reversed and then processed again leaving out the employee with the missing info. Today after fixing the error in the employees record I processed the 2 transactions again. I noticed that in manage payments it showed the 4 pending transactions-2 were for the super transations already paid to staff and 2 for the employee whose super had been returned. I emailed the super authoriser asking him to authorise only the 2 transactions for this employee. I did tell him not to authorise the other 2 but I think he got confused and authorised them anyway. He called straight away, I spent 2 and a half hours waiting on the phone for MYOB , only to be told that they couldn't do anything and we would need to contact the bank to stop the payment. It was already after 6:00pm so the authoriser will call the bank tomorrow morning to see if he can stop the payments. Currently it doesn't show in the bank at all. Is what MYOB said correct? Is there no way for them to stop the payments? They were authorised this afternoon.
STP accepted with error state unable to reverse
Hi all, I am have figured out that there is a duplicate STP pay event in Accepted state. While finalising the EOFY finalisation this has been figured out. Now the employees YTD amount is not correct. How do I correct it? Today is the day to finalise the employee pay kinldy pour in your ideas. Thank you.Account Transactions
Since changing to cloud version I cannot see how to search all transactions/entries in a particular account. ie: I need to see the bank fees for the last FY, I can only see the account balance, not all the individual monthly entries and I'm sure some have doubled up. I enter the FY dates. Any help would be appreciated. JulieBEWARE: Extremely difficult and time wasting to cancel a subscription during the free trial period
When trying to cancel through the portal, the only available path is to call the number, however after multiple calls, a lot of my time wasted on hold and a request for callback I have still not been able to cancel my subscription. You can't even raise a cancellation request via the support form - it just disables the forms and tells you to call the number. This is unnecessarily difficult - if you have the technical means to build accounting software then omitting the ability to cancel a subscription automatically via the portal is by design.STP wrong bank account recorded
Hi All When processing the Super payment in STP for an employee I accidentally selected the wrong bank account. It obviously did get paid but it's recorded in MYOB on the wrong account. So its sitting in my bank feeds I can't match it. And the STP status says unknown but that the super payment is complete. This is in last FY. How do I change the bank account and match the payment and update STP?
Invoice Templates: Ability to select bank details
Frustration of mine is being unable to have multiple invoice templates, and change the bank payment details per invoice template, i have 4 bank accounts in use with bank feeds to MYOB too (association requirements) and would like to invoice specific to those accounts when issuing invoices, at the moment its very painful changing the bank payment details 'company wide', issuing the invoice, then changing the bank payment details 'company wide' again...Balance Sheet Reports - how to interpret positive or negative balances for Liability Accounts?
Balance Sheet Reports Here is a balance sheet. It reports trade creditors as ($19k) inside brackets. What does this mean? If I owe my supplers money, I am expecting that the 19K would be positive, instead of negative? I am not sure if I owe people money, or they owe ME money - perhaps due to a screw up in my MYOB books? Could anyone comment on how MYOB treats positive / negative balances on Liability / Asset accounts and whether they should or should not be in brackets and what that means?Cancel subscription
Hi, I called to cancel my subscription in MARCH and it still has not been cancelled and still being charged. I have emailed on two separate occasions and have received case numbers and NO response. Every time I call, the call does not get through despite being on hold for over 30 mins. This is absolutely ridiculous the customer service is terrible and I would never recommend this service to any business. You can't even talk to a human no matter what avenue you go through. I would like to be backpaid. I have never felt so infuriated by a company ever.
Opt Out of AI Automatching
This feature is absolutely terrible. I'm all for AI suggestions that I can accept or ignore. But auto-matching based on 'history' is an awful feature. Does the fact I need to raise an invoice and code it correctly before applying the payment to it, not matter any more? I'm having to go into "automatched" transactions, scroll through to find ones that are incorrect, unmatch them and then re-do them correctly. Either remove this feature, or give us the option to "opt in or out" of using it. Currently, my workload is doubled. Very unhappy!
Pay Super - remove double Log In pop-ups
I'm already logged in to MYOB AccountRight (Desktop) and I go to Pay Superannuation. After I've selected the amounts I wish to pay and select Record, I get an AccountRight Live log in pop-up asking for my Email and Password. After entering these I get a pop-up asking me to "Authorise and process now." I select Yes, it takes me back to the Pay Superannuation screen, now saying "Status: Pending Authorisation" in the bottom left corner. I select Authorise. Now I get another pop-up titled "Authorise Payment" which once again asks for my Email and Password, with a "Get code" 2FA. The second pop-up is within 10 to 15 seconds of clicking through the first. I understand if there is a third party involved eg "SuperChoice Services Pty Limited / PayClear Services Pty Limited" that there may be the need to have one log in pop-up, but why two? Especially in such quick succession. It just adds needless friction to the process. I'm probably not the only one who is frustrated by this. Can this please be simplified into a single log in. Thanks for considering.
Global toggle for PDF Attachment
In MYOB Business can we please have a global toggle for PDF attachments when sending invoices? Some businesses need to know when their client has viewed the invoice and the PDF doesn't provide that trigger. It's clunky to have to unclick the send PDF copy with every invoice created.Filters on the partner dashboard need to be 'sticky'
Hi MYOB, As a partner I log into MYOB at partner.myob.com and I see a list of all my client’s data files. I have a number of clients that have migrated their data from AccountRight to Business and I still see both the old expired files as well as the new Business files. When I asked support if the old ones (with exactly the same name as the new ones) could be removed I was informed that this cannot be done. However, I could apply a filter so that the files that have expired will not be shown. Great! But the problem is that I have to keep applying this filter each time I log into MYOB. Would you please give us the option to make the filter ‘sticky’ so that we don’t need to do this all the time. Thanks.
