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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Bank Transactions not matched
Last week I suddenly was directed from my computer-based program to the online version I contacted help and no answer was supplied why this happened, so now I have to use the browser version which is a lot different to the computer-based one I have been using for years. My question and help needed is I now have over 100 Bank transactions listed as not matched, how can this be as they all were on the computer-based system. As I am unable to go back to that system is there a workaround? Will this fact affect my GST if I just leave the non-current ones not matched?
current leave balance incorrect
When hovering over the info icon in a payslip for annual leave, the current balance that appears is very different from the balance that shows in the employee's entitlement balance under their employment card. Has anyone else had this problem and knows why or how to fix it?How can I delete old bank transactions not required.. I now can't reconcile
I can't reconcile May 2026 until I allocate old unused auto fed bank transactions from years gone by. There is no delete or hide button. I manually entered these few transactions and reconciled and did not use the ones that came in from the bank. I don't need or want them and now can't reconcile until I deal with them.
wasted space, colours and column widths
Is anyone else having issues with masses of wasted space, colour similarities and column widths in the online version of MYOB? Basically the visual layout of MYOB online sucks! White space - as an architect I get the use of white space when presenting a design to clients. As a bookkeeper I want to see data, data and more data. I don't need pretty spaces and acres of white space. I'm losing 1/3 of valuable screen real estate to wasted white space. How do we get back to the core of our business which is data? Colours are my next bug bear. I have to continuously switch contrast on in Chrome, and even that's not great. For instance when I'm manually entering a bill and want to arrow down to an account to select I can't freaking tell which account is the one highlighted, and it only displays 3 at a time. Whatever happend to the selected option being obvious? While I'm griping about the screen layouts can the developers please spend a few moments and allow us to set column widths ourselves. If we look at Bank Transactions as an example. I do not need 1/4 of the screen to be allocated to the column 'Method', most of the time it's displaying 1 word, and a word I don't need to see. What I do need is a lot more space allocated to the 'Account' column so I can see which account the transaction is for. Yes, I can set it to only show one account at a time, but that is inefficient. 30 characters in the 'Account' column would save me masses of time.
Bank rec in MYOB Business with AI causing multiple issues - how to turn it off and go back to how it was??
I have no way of turning off AI. What an absolute waste of my time this has been trying to reconcile a month. Can we PLEASE go back to how it was. It says some transactions aren't matched - but when I check another screen it says it is matched. Then I down load the rec from the previous month (April) and its is not the same as my print out from MY rec when April was processed - why is that?? Then it keeps bringing up dates from back in 2023 & 2024 - ???? What's that about? This is crazy infuriating right on top of end of fin year - who do I bill for my time?? This needs fixing - it is not working Please contact me and fix it. Thanks.Transitioning offline + online AR Premier Company files to Business Lite
Hi We have 3 online Company files that MYOB setup under our main AR Premier banner and it is costing us a fortune, so we would like to transfer these files to Business Lite as we do not need all the bells and whistles that AR Premier offers. Do we need to waiting until 30 June when the subscription is completed for that period or can we move now and transfer those credits over to Business Lite now? If so, how do we go about this? We also have one offline Company file that we wish to transfer over to Business Lite online. Again, how do we go about this? Thank you for listeningPayruns page show unpaid Super for several months but is all paid on time, No unpaid Super
Hi All We paid on time all our super through MYOB Hub But when is see the payrun page the super seems unpaid for several months not just the last pay. When i go to super payments looks fine completed, why is this discrepancy? I hope this will not causing any problem at the end of month/financial year. I have also tried the reset button in payrauns but same result. See the attachments
Direct debit payments declined
Our direct debit payments (to MYOB) have been declined for the last 2 months. Nothing from our end had changed. I have reentered our account details multiple times, tried different accounts, and called twice. Each time i was told the issue was resolved but still no payment method is accepted. Each time we are charged an $11 dishonour fee. We are now almost 3 months in arrears and unable to pay our subscription fees. This is ridiculous.STOP CHANGING THINGS!!
Here's an Idea, stop for the love of continuity, stop changing dash boards, button locations and simple actions! it is very hard to run a business and keep up with all your changes that are not really needed. This new dashboard is pushing itself and I am only just getting used to the last changes from the old dashboard that worked really well for me! the latest update has removed the reset button for invoice searches completely which makes the user need to manually remove the search criteria.... it is very annoying!! Is there a way to stop the updates?
Adding trading name to invoices and receipts
Hi, When a customer receives an invoice or a payment receipt from us, we can edit the email text, but the problem we have is that the top part of the email lists our Company Name but not our Trading Name. E.g. INV-00012345 for $35.20 from ABC Nominees Pty Ltd. We want either: INV-00012345 for $35.20 from ABC Nominees Pty Ltd trading as Acme Studios. or INV-00012345 for $35.20 from Acme Studios. I can see it is using the Company name in the settings, but this changes out company file name and we'd prefer not to do that. Any tips or fixes here?Incorrect bank account used when processing a super payt.
Hi, it appears I have processed a Super payt and selected the wrong bank account for the payt. to come out of. Even though the wrong account was selected the payment came out of the correct account... I have checked the Super Payments window and the payment says the money came out of the wrong account that was selected but when I go in to the payment further by clicking on the date of the payment it says the bank account used was the correct one. I'm uncertain if I made an error when processing the payment or there was a glitch in the system at the time. I am unable to make any changes to the actual Superannuation payment as it says it has been completed. I am unable to reconcile the bank feed for this super payt. and am thinking it is due to the accounts recorded being different within the one payment. I have attached a screenshot of the two different screens, one that shows the savings account as the account of payment (incorrect account) and that the payment is Completed and then the next screen you get when you click on the date of the payment. It shows the bank account as the correct account that the money came out of. How do I fix this so I can reconcile the bank feed transaction? Thanks so much for your help Regards KathySuper Payments Reference number not autoupdating
Is the Super Payment refernce number supposed to autoupdate? ie each new super payment automatically gets assigned the next number. Ours is defaulting to PS000003 and has never changed. To date we have been manually updating it to the next sequential number but sometimes that step doesn't happen which means we have duplicate reference numbers for payements.
Payday Super - being able to choose date of payment
Over Christmas period I do payroll in advance as I have only salary employees. With the current Payday Super setup in MYOB, super will be paid before staff get paid! There is currently no option to choose a future date to process and pay super. This is pretty vital as it makes no sense to not be able to choose a payment date and super being paid in advance of actual payday.
