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Hi everyone! We’re seeing more questions about whether super payments are reaching employee funds within the new Payday Super timeframe.
If you’re feeling a bit anxious about that, you’re no...
Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Westpac one business vs MYOB
Hi everyone, I was wondering if anyone has been having the same issues or if anyone knows any solutions. We are having issues with payment bank files upload into westpac using the myob electronic files. None of my supplier references are transferring across like they used to and in the old Westpac I used to be able to edit the payment upload file and change the payement dates to the future (westpac has never transferred future payment dates). Is there anything I need to check in MYOB that I may be missing. I am assuming it is all Westpacs issue since the changeover.
Superannuation Fund does not exist in list
Hi, I have a client who has a new employee who has nominated a Superannuation Fund that is not included in the MYOB list of Superannuation Funds. The Client has confirmed the details of the Fund with the Fund. The onboarding form showed a different name but the correct ABN and correct USI, but the client gets an error when trying to pay this Fund. Error is "Fund No Longer Accepting Contributions"
Incorrect Due Date Displayed on COD Supplier Bills
Hi, I've recently noticed what appears to be an issue with the due date being assigned to supplier bills. We received and uploaded a supplier invoice with: Invoice Date: 04/09/2026 Payment Terms/Due Date: C.O.D. However, after the bill was created in MYOB, the Bills List screen displayed a due date of 04/10/2026, effectively treating the invoice as being due 30 days from the invoice date. Because the bill appeared as not yet due, it remained unpaid. We only became aware of the issue when the supplier contacted us to follow up on payment. Could you please advise: Is this a known issue? Are there any settings within MYOB that could cause a COD invoice to be assigned a due date one month from the invoice date? Is there a way to ensure uploaded supplier invoices with COD terms default to the invoice date as the due date? I look forward to your advice. Thanks...Michelle
Our balance sheet doesn't balance!
I have belatedly found an error in our balance sheet report with the retained earnings figure in the new year after year end, differing from the total equity figure at year end. We report on a cash basis and year end is 30 Sept. 30 Sept'24 Total equity = $156,538.36 but at 1 Oct'24 Retained earnings = $157,448.36 These two numbers should be the same. I'm willing to admit I may have made an error -perhaps with year end processing (?), but could it be an MYOB system hiccup? Most important though - how to correct this imbalance now as it has continued on into current year accounts? Please see attached for a little more detail. Thanks in anticipation
Unable to Match Existing Transactions on Bank Feed
I have two transactions on my bank feed (transfer between accounts) that have not been auto matched by MYOB and the matching transaction does not show when I try to manually match to existing record or use the find option. The date and amounts are the same.automatically save changes in recurring transactions
Hi, In Business Pro, Recurring transactions, is there a setting to automatically save changes? I mean so that next time you open that recurring transaction, you will see the most recent one entered, not the one when you set it up in the first place. You can do that easily in AccountRight Plus, but I can't see a setting or find a solution on Help or the Community Forum. Thanks Ian Edmunds
Super fund has become inactive in MYOB
Hi, I have been unable to pay one staff member their super due to this message 'One or more super funds selected is inactive and can't accept payments. <Link>Find out more, https://superfundlookup.gov.au/</Link>" I have contacted the fund and his accountant and none of the details have changed. The super fund in question is ASGARD Superannuation account. It now appears to be missing from MYOBs super accounts so cant even re add it. Never had this problem paying this employee or his super fund before. I flagged a case for the issue over a week ago but MYOB doesn't seem to respond to reported cases anymore. Please help as 2 lots of his super are now due and Im at a loss how to fix it.Duplication
In July, I processed 3 pays (including Super) prior to Access Manager being sorted with ATO. Could not adjust, reverse or delete those transactions, and so I loaded on pays a second time for STP reporting (excluded Super). So I have now created a mess that I have 3 sets of duplicated pays. Cannot touch those with Super paid, and can only reverse the entry with STP reporting, but that also means telling ATO. Of course, the reports are also all out of whack. Any guidance please as I want to fix my mess before 30 Sept. Seems that ability to adjust or correct pay errors such as this are quite restrictive. Thanks in advance.Multiple Invoices converted in to monthly invoice
Hi all, Wondering if there is an option to enter in daily sales and then convert that daily sale to one entire monthly sales invoice at the EOM, I know this sounds like a statement - but i require to send out a monthly tax invoice which has a Purchase order # ThanksCannot Reconcile my credit card
I need to reconcile my credit card to the 2/9/26. When I try and choose dates in the field below (that is red above) it will not let me select the dates I am reconciling 4/8-2/9/26 (as my last reconciliation was till the 3/8/26. What is going on? And how do I fix it. I have tried pressing rest and logging out and logging back in but it doesnt work and I do not want to spend hours on the phone to go round in circles with their overseas call centre!
Used wrong account for pay run, now can't edit
Hi folks, first post. I ran a pay run for myself some time ago for closing the last FY, and it looks like I've 'paid' myself from the wrong account (pay run took it out of '1-1110 Business Bank Account #1' but the real money comes into, and goes out of '1-1161 Westpac#8506' in the attached screenshot). It looks like I can't 'edit' the pay run to withdraw from the correct account, and I also can't do a journal to move the money around ('1-1110 Business Bank Account #1' isn't available in the drop down list of accounts on the general journal screen). I am having reconciliation errors while this remains the case. How can I either correct the pay run, or move the money in MYOB so that these accounts net out?
Superannuation code not coming to phone while overseas
I am currently travelling overseas and am unable to get the code on my phone to authorise superannuation. I have an eSIM in my iPad but not my phone. I have put the phone on mobile data and taken then it off flight mode still I don’t get the code. Any suggestions as to how I can resolve this issueHow to find all transactions for a job
Hi, I am used to using the desktop app, but since yesterday morning have been unable to login (I have just opened a case). But in the meantime, I normally use 'find transactions' and filter by job to reconcile our jobs, however I can't find a similiar solution in the browser version of MYOB. I tried 'find transactions' but there's no dropdown for Job (which seems weird). and when I put the job ID in the search it only shows a small percentage of the transactions. Can anyone help? Thanks
Pay commission to 2 different salespeople
We pay commission to agents based on Salesperson settings. However we have one situation, for one customer, where we want to pay commission to 2 different salespeople for the same order. 40% to one agent and 60% to the other. Can anyone think of any creative, simple ways to account for this within MYOB without disturbing to integrity of the other sales figures for these 2 salespeople ? Thanks ChrisCatch up reporting
We are just starting to use MYOB Lite now. Fortnightly pays since 1 July have been processed correctly and Super paid fortnightly. We simply need to catch up with loading the pays on the system for STP purposes, but do not want any payments to be duplicated. We certainly do not want Super to automatically process again. Any ideas before i begin the loads please?
