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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Bank Transactions not matched
Last week I suddenly was directed from my computer-based program to the online version I contacted help and no answer was supplied why this happened, so now I have to use the browser version which is a lot different to the computer-based one I have been using for years. My question and help needed is I now have over 100 Bank transactions listed as not matched, how can this be as they all were on the computer-based system. As I am unable to go back to that system is there a workaround? Will this fact affect my GST if I just leave the non-current ones not matched?
Direct debit payments declined
Our direct debit payments (to MYOB) have been declined for the last 2 months. Nothing from our end had changed. I have reentered our account details multiple times, tried different accounts, and called twice. Each time i was told the issue was resolved but still no payment method is accepted. Each time we are charged an $11 dishonour fee. We are now almost 3 months in arrears and unable to pay our subscription fees. This is ridiculous.
Pay Super report vs Pay Run report
I have been doing pay runs and paying super gradually and now paying and authorizing on same day. Process is working really well Issue I have is that the reports DONT MATCH. Pay run report is showing under super payment as UNPAID yet when I go into the Super Payments screen, it is showing as "Completed" - it is erratic - so I have some that are recent as unpaid, some older that as showing unpaid and some in between that are showing "Complete". Any ideas why as no funds have been returned or question..
current leave balance incorrect
When hovering over the info icon in a payslip for annual leave, the current balance that appears is very different from the balance that shows in the employee's entitlement balance under their employment card. Has anyone else had this problem and knows why or how to fix it?wasted space, colours and column widths
Is anyone else having issues with masses of wasted space, colour similarities and column widths in the online version of MYOB? Basically the visual layout of MYOB online sucks! White space - as an architect I get the use of white space when presenting a design to clients. As a bookkeeper I want to see data, data and more data. I don't need pretty spaces and acres of white space. I'm losing 1/3 of valuable screen real estate to wasted white space. How do we get back to the core of our business which is data? Colours are my next bug bear. I have to continuously switch contrast on in Chrome, and even that's not great. For instance when I'm manually entering a bill and want to arrow down to an account to select I can't freaking tell which account is the one highlighted, and it only displays 3 at a time. Whatever happend to the selected option being obvious? While I'm griping about the screen layouts can the developers please spend a few moments and allow us to set column widths ourselves. If we look at Bank Transactions as an example. I do not need 1/4 of the screen to be allocated to the column 'Method', most of the time it's displaying 1 word, and a word I don't need to see. What I do need is a lot more space allocated to the 'Account' column so I can see which account the transaction is for. Yes, I can set it to only show one account at a time, but that is inefficient. 30 characters in the 'Account' column would save me masses of time.
Bank rec in MYOB Business with AI causing multiple issues - how to turn it off and go back to how it was??
I have no way of turning off AI. What an absolute waste of my time this has been trying to reconcile a month. Can we PLEASE go back to how it was. It says some transactions aren't matched - but when I check another screen it says it is matched. Then I down load the rec from the previous month (April) and its is not the same as my print out from MY rec when April was processed - why is that?? Then it keeps bringing up dates from back in 2023 & 2024 - ???? What's that about? This is crazy infuriating right on top of end of fin year - who do I bill for my time?? This needs fixing - it is not working Please contact me and fix it. Thanks.
Financial Services Team
Emailing invoices has been blocked as the verification process has not taken place. I have raised 4 incidents to get this sorted. Two of them were closed with no response and my invoicing came back. It has happened again. What have you done to get this process fixed once and for all. Yesterday I waited 55 minutes on hold, then had to hang up. Please helpMYOB Business Pro - Reconciled Transactions Re-appearing in Banking Hub screen
Hi, I seem to have reconciled bank transactions that even though they've been supposedly cleared and ticked off, they're reappearing in the Banking Hub screen. This is happening regularly and extremely frustrating. I believe it happens because the transactions were edited during the reconciliation process. I often have to edit these transactions because AI has assumed the wrong category or was unable to split into enough categories. I also untick the transactions as I go to know where I'm up to but then re-tick when I'm ready to reconcile. I have tried the future dated reconciliation fix but it is not working, nor is there any ability to right click and hide the transactions on the Banking Hub screen. This is very poor time efficiency in a program that is supposedly AI streamline. Just giving me plenty of headaches at the moment and hoping others may be able to help. Thanks, TraceyTransitioning offline + online AR Premier Company files to Business Lite
Hi We have 3 online Company files that MYOB setup under our main AR Premier banner and it is costing us a fortune, so we would like to transfer these files to Business Lite as we do not need all the bells and whistles that AR Premier offers. Do we need to waiting until 30 June when the subscription is completed for that period or can we move now and transfer those credits over to Business Lite now? If so, how do we go about this? We also have one offline Company file that we wish to transfer over to Business Lite online. Again, how do we go about this? Thank you for listeningAdding trading name to invoices and receipts
Hi, When a customer receives an invoice or a payment receipt from us, we can edit the email text, but the problem we have is that the top part of the email lists our Company Name but not our Trading Name. E.g. INV-00012345 for $35.20 from ABC Nominees Pty Ltd. We want either: INV-00012345 for $35.20 from ABC Nominees Pty Ltd trading as Acme Studios. or INV-00012345 for $35.20 from Acme Studios. I can see it is using the Company name in the settings, but this changes out company file name and we'd prefer not to do that. Any tips or fixes here?How can I delete old bank transactions not required.. I now can't reconcile
I can't reconcile May 2026 until I allocate old unused auto fed bank transactions from years gone by. There is no delete or hide button. I manually entered these few transactions and reconciled and did not use the ones that came in from the bank. I don't need or want them and now can't reconcile until I deal with them.AUTOMATCHING BANK STATEMENTS
Have an opt in - opt out choice for automatching. So if I opt out I dont have to see the word automatch anywhere on my bank rec screen. I want to manually reconcile all transactions. Automatching means nothing but trouble. I cant reconcile because it thinks I have 33 transactions from 2022 unmatched. I have automatch turned off but it doesnt help. Also cant reconcile accounts with 0 transactions for the month. Annoying. While I am at it.... When I send an invoice the screen should go straight to a new blank invoice, same with receiving customer payments. Also spent an hour on hold today to support, and no answer yesterday as call centre was maxed out. Good job MYOB.
Assistance Required – Refunded Super Payment
We process our employees' superannuation contributions through a clearing house. However, on occasion, we receive a refund from a superannuation fund several weeks after the original payment was made. As we process all superannuation contributions in a single batch through the clearing house, could you please advise on the correct process for resubmitting the contribution for the employee whose payment was refunded? We would appreciate any guidance on how to ensure the contribution is allocated correctly.
