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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Invoice credits
Hi All i have an bill in the system. auto generated. A short payment has been made against it before ceasing to trade with thuis supplier. How do i get their balance back to zero. i would have though a negative invoice would do the trick, but no, that does not work. Their must be an easy way with out going through a journal process. It does not even show in returns and debits screen. surely it can not be this hard. thanks inadvance samBank balance not calculating correctly
My balance sheet has started showing the bank balance of one of my accounts significantly higher that correct. At the same time there is an Equity category "3-999 Historical Balancing" showing the value of the bank balance discrepancy. This discrepancy value also equals the value of the starting balance in the bank account category set up page. I entered this value when linking the bank account (in July 2025) because I understood it is required to ensure the bank balance calculation is correct. The bank account category existed in MYOB since Oct 2022. All has been working correctly until sometime in May 2026 when the error showed up. I have tried removing the initial balance value in the bank account category which allows the balance sheet to be correct ie with the correct bank balance, however the bank transaction page now shows the bank balance as being "out of balance". This seems to be a software change. Any thoughts on how I correct this. Graham
Salary Sacrifice not deducted from Gross Payments
When preparing STP finalisation, I note that Gross Payments amount on Summary of Payments includes salary sacrificed superannuation amount. If this amount was to flow through to ATO pre-fill, it would result in the employee being taxed on amounts that were sacrificed. Is there a fix for this?
Pay Super
Hi I am having a lot of trouble getting the superannuation paid through my super. After numerous phone calls to myob and over 3 days on the phone with them it is has failed yet again. Myob tell me that I need to contact the bank to find out why this is happening. I do not have access to my employer's bank account so therefore I am unable to contact the bank to find out and my employer is overseas for another few weeks. Has anyone else had this problem and if so, how did you get it rectified so payments go through? Is there something my employer has to do with the bank as this is a first time payment from a new account which has been set up with the bank. Help please. I am at my wits end!
Subject: Login loop when accessing MYOB overseas — Case #03225045
Hi, I'm currently overseas and unable to access MYOB — I'm caught in an endless loop that keeps requesting my login credentials, even after entering them correctly. I've already logged a case for this (#03225045) but haven't had a resolution yet. Could someone from the MYOB team please look into this or advise on a workaround? I need access urgently while traveling. Thanks, William Healy
Stopping an authorised super payment
Hi, on 3/7 Our super payments were authorised and paid from MYOB. The payments went to employees super accounts except for 1 employee whose contributions were credited back to our bank account because of missing information. The 2 transactions for the super batches had to be reversed and then processed again leaving out the employee with the missing info. Today after fixing the error in the employees record I processed the 2 transactions again. I noticed that in manage payments it showed the 4 pending transactions-2 were for the super transations already paid to staff and 2 for the employee whose super had been returned. I emailed the super authoriser asking him to authorise only the 2 transactions for this employee. I did tell him not to authorise the other 2 but I think he got confused and authorised them anyway. He called straight away, I spent 2 and a half hours waiting on the phone for MYOB , only to be told that they couldn't do anything and we would need to contact the bank to stop the payment. It was already after 6:00pm so the authoriser will call the bank tomorrow morning to see if he can stop the payments. Currently it doesn't show in the bank at all. Is what MYOB said correct? Is there no way for them to stop the payments? They were authorised this afternoon.STP accepted with error state unable to reverse
Hi all, I am have figured out that there is a duplicate STP pay event in Accepted state. While finalising the EOFY finalisation this has been figured out. Now the employees YTD amount is not correct. How do I correct it? Today is the day to finalise the employee pay kinldy pour in your ideas. Thank you.STP wrong bank account recorded
Hi All When processing the Super payment in STP for an employee I accidentally selected the wrong bank account. It obviously did get paid but it's recorded in MYOB on the wrong account. So its sitting in my bank feeds I can't match it. And the STP status says unknown but that the super payment is complete. This is in last FY. How do I change the bank account and match the payment and update STP?
Unable to pay Super due to new employee selecting default fund
I onboarded a new employee about 3 weeks ago and on their Super Choice form, they nominated to use our Default super fund, which in our case we've chosen Vanguard Super. This is the first time one of our employees has opted to choose the Default fund, so I simply selected it under the employee and hit save. From some research I've done online, if the employee doesn't have an account with the Super fund, one should be created automatically when I pay Super for the first time. However, MYOB is not letting me pay Super for this employee, because the member number field is blank. I rang Vanguard Super and they couldn't help me. They first suggested that I ask my employee to create an account with Vanguard then provide me their member number, but that goes against what I've seen from the other major Super funds. See below: ---------- The employee should not normally have to open the account themselves unless that particular fund requires it as part of its onboarding process. For many large funds (AustralianSuper, Hostplus, REST, HESTA, etc.), when the employer submits the first SuperStream contribution, the fund creates the member account automatically if one doesn't already exist. The ATO's guidance reflects this common model. They don't say "the employee must register first". The wrinkle is that the ATO doesn't actually force every super fund to create an account automatically. The ATO tells employers which fund to pay, but each fund still has its own membership process. ---------- Because it's tax time right now, MYOB support's wait times have completely blown out and it takes almost 2 hours to get someone on Live chat, and if you aren't staring at the screen the moment they respond, the chat gets closed and you have to start the whole process all over again. Does anyone know what I should do in this instance? I don't want to have to ask my employees to create their own super fund accounts, if need be, I will change away from Vanguard to another fund that does automatically create the account when the first lot of Super is paid.
Super Clearing House Payments not showing in employees fund
First payment was made las Monday into Aware Super, it was authorised and it shows in MYOB as being paid and marked as successful in myob. The money has been withdrawn from our Bank the same day, but there is no payment in Aware super under the member, it's now been a week. Aware super can't check and said only MYOB can look into it. How do we know where funds are and that it is correct prior to making the next lot of payments todayAccount Transactions
Since changing to cloud version I cannot see how to search all transactions/entries in a particular account. ie: I need to see the bank fees for the last FY, I can only see the account balance, not all the individual monthly entries and I'm sure some have doubled up. I enter the FY dates. Any help would be appreciated. JulieUnhide Bank transactions
Using MYOB Business I have items that are listed as hidden from the bank reconciliation but appear in the general ledger causing the bank not to reconcile. I am unable to unhide them from the bank rec. (greyed) is this a permission issue? How to I unhide these items, please?
expenses
first of all there is no easy way to contact Myob for help support online apart from the AI assistance which is not useful when you need human assistance! second of all I require how to show the expenses (invoices) entry as they are not showing up on the dashboard. All the expenses I entered are showing up as zero when I go to do any accounting for the financial year even though there are entries! How can this get fixed?Stp finalisation migrated from MYOB accountright to business
Hi I migrated from MYOB accountright to business. After the sale of the business. Prior to changing to MYOB business. I had done the employees termination, stp finalisation for all of the employees bar 3 that stayed on in new business. I let ATO know of both stp if and have been processing stp for 3 employees that stayed on. In my MYOB business file. Should I processing just the stp finalisation for current 3 employees. When I run the stp reports it shows the total payroll amount for the yr. I am just worried that the employees that I previously did finalisation for will have their amounts doubled.
