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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Stopping an authorised super payment
Hi, on 3/7 Our super payments were authorised and paid from MYOB. The payments went to employees super accounts except for 1 employee whose contributions were credited back to our bank account because of missing information. The 2 transactions for the super batches had to be reversed and then processed again leaving out the employee with the missing info. Today after fixing the error in the employees record I processed the 2 transactions again. I noticed that in manage payments it showed the 4 pending transactions-2 were for the super transations already paid to staff and 2 for the employee whose super had been returned. I emailed the super authoriser asking him to authorise only the 2 transactions for this employee. I did tell him not to authorise the other 2 but I think he got confused and authorised them anyway. He called straight away, I spent 2 and a half hours waiting on the phone for MYOB , only to be told that they couldn't do anything and we would need to contact the bank to stop the payment. It was already after 6:00pm so the authoriser will call the bank tomorrow morning to see if he can stop the payments. Currently it doesn't show in the bank at all. Is what MYOB said correct? Is there no way for them to stop the payments? They were authorised this afternoon.
STP accepted with error state unable to reverse
Hi all, I am have figured out that there is a duplicate STP pay event in Accepted state. While finalising the EOFY finalisation this has been figured out. Now the employees YTD amount is not correct. How do I correct it? Today is the day to finalise the employee pay kinldy pour in your ideas. Thank you.STP wrong bank account recorded
Hi All When processing the Super payment in STP for an employee I accidentally selected the wrong bank account. It obviously did get paid but it's recorded in MYOB on the wrong account. So its sitting in my bank feeds I can't match it. And the STP status says unknown but that the super payment is complete. This is in last FY. How do I change the bank account and match the payment and update STP?
Unable to pay Super due to new employee selecting default fund
I onboarded a new employee about 3 weeks ago and on their Super Choice form, they nominated to use our Default super fund, which in our case we've chosen Vanguard Super. This is the first time one of our employees has opted to choose the Default fund, so I simply selected it under the employee and hit save. From some research I've done online, if the employee doesn't have an account with the Super fund, one should be created automatically when I pay Super for the first time. However, MYOB is not letting me pay Super for this employee, because the member number field is blank. I rang Vanguard Super and they couldn't help me. They first suggested that I ask my employee to create an account with Vanguard then provide me their member number, but that goes against what I've seen from the other major Super funds. See below: ---------- The employee should not normally have to open the account themselves unless that particular fund requires it as part of its onboarding process. For many large funds (AustralianSuper, Hostplus, REST, HESTA, etc.), when the employer submits the first SuperStream contribution, the fund creates the member account automatically if one doesn't already exist. The ATO's guidance reflects this common model. They don't say "the employee must register first". The wrinkle is that the ATO doesn't actually force every super fund to create an account automatically. The ATO tells employers which fund to pay, but each fund still has its own membership process. ---------- Because it's tax time right now, MYOB support's wait times have completely blown out and it takes almost 2 hours to get someone on Live chat, and if you aren't staring at the screen the moment they respond, the chat gets closed and you have to start the whole process all over again. Does anyone know what I should do in this instance? I don't want to have to ask my employees to create their own super fund accounts, if need be, I will change away from Vanguard to another fund that does automatically create the account when the first lot of Super is paid.
Super Clearing House Payments not showing in employees fund
First payment was made las Monday into Aware Super, it was authorised and it shows in MYOB as being paid and marked as successful in myob. The money has been withdrawn from our Bank the same day, but there is no payment in Aware super under the member, it's now been a week. Aware super can't check and said only MYOB can look into it. How do we know where funds are and that it is correct prior to making the next lot of payments todayAccount Transactions
Since changing to cloud version I cannot see how to search all transactions/entries in a particular account. ie: I need to see the bank fees for the last FY, I can only see the account balance, not all the individual monthly entries and I'm sure some have doubled up. I enter the FY dates. Any help would be appreciated. Julie
Unhide Bank transactions
Using MYOB Business I have items that are listed as hidden from the bank reconciliation but appear in the general ledger causing the bank not to reconcile. I am unable to unhide them from the bank rec. (greyed) is this a permission issue? How to I unhide these items, please?
expenses
first of all there is no easy way to contact Myob for help support online apart from the AI assistance which is not useful when you need human assistance! second of all I require how to show the expenses (invoices) entry as they are not showing up on the dashboard. All the expenses I entered are showing up as zero when I go to do any accounting for the financial year even though there are entries! How can this get fixed?Stp finalisation migrated from MYOB accountright to business
Hi I migrated from MYOB accountright to business. After the sale of the business. Prior to changing to MYOB business. I had done the employees termination, stp finalisation for all of the employees bar 3 that stayed on in new business. I let ATO know of both stp if and have been processing stp for 3 employees that stayed on. In my MYOB business file. Should I processing just the stp finalisation for current 3 employees. When I run the stp reports it shows the total payroll amount for the yr. I am just worried that the employees that I previously did finalisation for will have their amounts doubled.Bank Transactions
In MYOB Business (I just switched from Account Right Plus) I have 2 unallocated bank transactions. 1 Wage payment and 1 Super payment. I processed the pay using electronic transfer and the super via the new payday super. But cannot find where to match them. I tried just accepting them as payments but this doubles up the amounts in my P & L. Any help will be greatly appreciated Regards John
MYOB no customer service
MYOB has changed to cloud only services. This is news to me. No proactive contact from MYOB at all. I requested a 14 day trial of MYOB Pro. Since this request, dead silence from MYOB. However, I have no idea how to access and use Pro. Haven't received an email acknowledging that my 14 Day trial has started, nor any welcome message from MYOB. I believe my payment details have been checked. But MYOB hasn't contacted me yet. Why not? Call support, but I do not have a 12 digit number and when I do call the service is busy and hangs up. I'm not surprised, MYOB had no proactive communication with me about moving to the cloud service. This is despite the fact that each time I access my offline MYOB files MYOB needs to validate that I am a user, but dead silence about the introduction of cloud only services. So here I am at the end of the 2025-26 financial year and I can't enter the June quarter details because MYOB decided to switch over to cloud only services. OK MYOB your turn to be proactive and show some constructive customer service
Further help required with employees shortfall pay
Hi I asked a question yesterday regarding an error I had made on a payrun. Essentially my STP payroll for 2 employees was correct and sent to the ATO, however I accidentally paid them $5 short each. I have since paid them each $5 directly into their bank accounts to make up for this shortfall. I was seeking help to assign two bank payments to a single Payroll entry in MYOB Business for each employee so that they will reconcile. Princess_R (Moderator) kindly provided me with a link to another thread with the advice below. I successfully have done all 5 steps, however what do you mean by your last paragraph (highlighted in bold) about reconciling spend money, reconcile initial pay ray run, and reconcile general journal to ensure balance. How do you reconcile all these items? After following steps 1 - 5 I just tried to reconcile my bank feed and the 2 x pay run items are still sitting in my bank feed and I am unable to reconcile them because I can't match them to anything?? What am I doing wrong and how can I reconcile these? Thank you _________________________________________________________________________________________________ FROM PRINCEES_R Thank you for your post, and welcome to the Community Forum! I get that you're aiming to assign two bank payments to a single payroll entry in MYOB Business. To assist you in resolving this, please give these steps a shot: If you have a payroll clearing account already set up, proceed to step 2. If not, you can easily create one by navigating to Accounting >> Chart of Accounts >>Create Account. Within bank transactions, allocate the separate wage payment bank fee transactions to the clearing account. Generate a general ledger report from Reporting >> Reports to observe credit amounts now present in the bank account due to the allocations made in Step 2. Additionally, note the debit balance in the payroll clearing account reflecting the allocated amount. Utilize the Accounting menu to create a general journal, transferring the total pay amount between the bank account and the payroll clearing account. Run the general ledger report from Reporting >> Reports once more. The general journal created in Step 4 offsets the spend-money transactions, effectively reducing the balance in the payroll clearing account. When conducting the next bank reconciliation, it's crucial to reconcile the spend money allocations, the initial pay run, and the general journal to ensure balance. Feel free to create a new post again if you need help in the future.
Issue matching reversed Super and bank reconciliation
Issue with a reversed super payment, there is no transaction to match to, however if I allocate to Super payable the amounts are duplicated as the reversed transaction lines have credited super payable. There is a transaction to review under Reconcile, if I tick the box my bank account reconciles but this leaves me with an unmatched transaction at 30 June 26.Phantom Elec clearing transaction - payroll
Hello! I've made attachments to please help understand the source of a Spend Money transaction... Image 1: Per GL Report for Electronic Clearing, it shows: 4 x 'payrun' credits for 4 employees totalling -$3,969.74 4 x 'spend money' debits for the same 4 amounts totalling +$3,969.74 (..so far , so good) then this random transaction I cant' trace the source! Image 2: 1 x 'spend money' Internet Transfer Payrun' debit of +$3,969.74. The image shows the screen image Dr Electronic Clrg, Cr Bank $3,969.74, but no supporting documents or source. How was this transaction generated I wonder? I note this transaction has the 'record' button available...? Does this mean I can safely reverse this random transaction? Appreciate your book-keeping insights please :) Be well, [email protected]
Authorised users
Why is it that under ' Online admin' which indicate that user ' Can access all MYOB files under this serial number.' - I still get message ' Your login to Pay Super may have timed out. You will need to go back to the main super payments screen to refresh your login, then try to create a payment again. If you still can't, you may not be authorised to do this. You'll need to find someone who is.' ?
