When I try to log in to the MYOB there is a error.
"Serious problem exist in this company"
"you may be able to recover the data contained in this file using tha ACCOUNTING RIGHT premier Optimisation Assistant"
If recovery is unsuccessful you must restore a previous backup of your company accounts right premier data
Please refer to help to learn more about the optimisation assistance
and How to restore from a previous backup.
What is the issue?
Hi Susantha
The issue is this file has been corrupted - usually caused by an interruption to MYOB while it is processing a transaction, eg power failure, network dropout, etc. If optimisation fails to fix, you need to restore and use backup or get the file repaired by MYOB or others such as FGH Tables. MYOB no longer support v19 and so may no longer repair such files.
Regards
Gavin
Hi Gavin, Our data backup is not done. Is only way to go for FGH table?
Hi Gavin, We have recovered the file last week. MYOB Support desk optimized the data. then it was worked.
but again same issue happens. I tried to optimized the data. but it not run. some thing like below.
Do you know about this error- DM = (-3000-5049-7000-158)
Hi Susantha
This error means file corruption. If MYOB fixed, and this happened again, you need to look into what is causing this. Usually an interruption to MYOB while processing, such as power failure, network dropout, faulty network cable etc. You will need to get the file repaired again.
Regards
Gavin
