We have an email forward on our invoices email account to send email on the my myob intray email address.
We have checked this in exchange message trace.
Even our Myob invoice from Myob didn't get the to intray.
The messages are being delivered as can be seen from the message trace.
Due to this we have missed paying invoices.
What steps can be taken to fix this issue ?
crickets.....
Hi leibholdqpbc,
Thanks for checking all that. I can totally see how this would be a real headache, especially with missed invoices. If exchange message trace shows the emails are delivered, that usually means the forward is working. When nothing shows in the MYOB In Tray, it's often due to how email is being read rather than it not arriving. A couple of quick things to check:
If it's still happening after trying all the steps provided, the best next step is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a proper look at your file and the In Tray setup. They can confirm whether anything's being blocked.
Regards,
Sai
We have now contacted support to try to sort this.
same issue here. A total pain in the arse.
Not that efficient when you have to send each invoice and then check that it has been received into MYOB. We have regulasr supplier invoices that just dont go into the software anymore and I am sending them manually. But others work.
MYOB is really testing my patience. So disappointed that I didnt go with Xero when I started my business. I had not realised how far behind MYOB was from Xero.
The address works: Tested manually.
The Advanced support from myob produced nothing.
The customer opened a ticket, it went to processing, then to closed.
Number of emails received from ticket - zero
Went to chat. No help.
Simply put Myob intray can not handle address rewriting from a forwarded message
We tested
Exchange system:
Forwarded messages - failed
New MYOB inbox connector in exchange failed
User
Rule to forward messages - failed
Via Exchange myob connector - failed
Exchange message trace shows messages were forwarded and delivered
We reset the intray mailbox.
Same results - maybe even worse
So far support from myob so far ZERO
this is working this morning.
No communication from support or the ticket so I am unsure if this is a fix for just us or a fix for every one.
