ongoing Bank feed - reconciliation issues and no resolution

Isaiah_C​   Gee thank you for your feedback.    However, both your suggestions I have tried and still getting nowhere!!!!!!!!      In fact, I have sent two cases via my account over a week ago and have had no response.    I am currently on MOCA   and waiting almost an hour and still no one to assist.   So before suggesting how to reach out for assistance i suggest you check wait times.    Oh,  on a brighter note I did earn a new badge due to my posts    OMG   :(

Hi Everyone,

I'm sorry to hear how disruptive this has been, especially with bank reconciliation issues affecting your accounts, the time already spent following up, and EOFY being so close.

For this issue, you'll need to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can securely review your account and file details and investigate your specific case.

Regards,

Sai

Hi Accounts456​   thanks for your response.   We have never used the live auto bank feeds and that is what mine is now doing.  Aswell as transactions from 2019 appearing in my Bank recs.    I find it amusing that the moderators Genreve_S​  are quick to comment when they believe the issue is being looked into or resolved.  however, once you let them know it has not been resolved they do not reply. 

I have sent 3 emails back to MYOB bank feeds department who have suddenly stopped replying.

I did get to chat to a team leader over the phone who promised me someone from their resolutions team will get in touch with me between 3 to 5 days.    I am not holding my breath, however I am like a dog with a bone when it comes to customer service and resolving issues so I will be back on the phone Monday morning and like all other times happy to wait 3 to 4 hours on hold until i speak to someone who can assist.    

None of us have time for this and it is definitely the worse time of the year for such a huge issue.   

signing off.   stay tuned peeps  

Since the latest update, I also have bank feed transactions appear in the bank reconciliation from 2023. Reading other stories, the latest update has 'auto-approve' bank transactions selected in settings - when I do not use the bank feed! This has brought in 39 pages of duplicate transactions! Surely there's a fix to reverse this - do not have the time at year end to go through and individually delete each duplicate entry!

Has anyone else had a 'fix' to easily get rid of these duplicate old transactions?

Such poor service and so disappointing - MYOB brings out an update and totally stuffs up Bank Rec - this issue has been going on for weeks and no resolution in sight - hopeless!!!! No wonder Xero stealing customers.

Hi Genreve_S​   thanks for your response.   Yes, you are correct they have now responded and now it is being passed onto another department as they could not fix the issue.  So, I am now back to square 1 and awaiting another response from another department.     as mentioned, this has been going in since end of May and still no closer to being resolved.  

Hi Lynn67, 

Thanks for sharing how you feel regarding your support experience. I’ve checked case 03107630 and can confirm our support team replied to the case connected to your email address recently. I know this has been dragging on, especially this close to EOFY and we appreciate your patience as our support team works through the queue. 

Regards,
Genreve

Hi Merkelj,  if you do get anyone to assist you, then you should go buy a lotter ticket.  Make sure you let them know that there are other people with this issue and that MYOB is well aware of the defect and as yet have no solution.   Let them know doing a future dated back up did nothing.  Running a script does nothing, trying to hide the transactions does nothing.  There fix from Friday did nothing.  Maybe your issue is not the same as mine but i hope you get some kind of resolution..... 

I am having random duplicate transactions coming up on my reconciliations. been waiting nearly an hour for someone in live chat to help, also with priority service :(