Recurring invoices problem
I am no longer able to create recurring transactions from invoices I have created. This problem has been occuring for about four weeks. When I try to save a recurring invoice, I get an error message "Amount is required". (I have no trouble creating recurring bills.)
Initially, I spent about two hours on the phone to the MYOB help desk one day only to be told there might be a software problem that MYOB would look into and fix. When that didnt happen, I emailed the help desk. I received a couple of emails back asking for more detail. Since I provided that, MYOB has never responded with a solution.
Because I sell seasonal farm produce at a weekly market, my recurring invoices need to be updated regularly. I can no longer do that and am forced to reopen the most recent invoice, copy it, update it and create a new invoice from that.
Poor support from MYOB on a fundamental service within the program.