Unable to load data in MYOB Assist

Hi Earl,

Thank you problem now all sorted and we can access missing data file.  I rang MYOB priority support and they needed to restore the data file from the online backup.

Regards,

Charmaine

I ended up calling yesterday. Spent 2 hours on the phone to them. The issue was finally resolved last night.

We have two data files in MYOB Assist. Can access one, but the other is not showing at all for our service staff to use today.

Kind regards,

Charmaine

Hi charmy,

That does sound unusual. Please update your app to the latest version and then check if the other company file appears.

Looking forward to your response.

Regards,
Earl

Hi Earl_HD​,

We are having the same issue and the fix has not fixed it for us.

I have tried again this morning, uninstalling the app and installing however the 'unable to load data' is still coming up.

This is a massive issue for us at the moment and really need it back up and working ASAP.
Thanks,
Amanda

We are also having the same problem across multiple users and files

We are using the 2.2.2 version of the app

MYOB - any updates please?  

Hi Everyone,

Just a quick one to let you know the issue with MYOB Assist not loading data has now been sorted. Thanks for hanging in there while we got that fixed. Really appreciate your patience.

Regards,
Sai