EOFY Finalisation – Terminated Employees with Reportable FBT Not Appearing in STP Finalisation

Hi Ashi1,

That can definitely be a bit confusing when an employee decides to vanish from the finalisation list. Here are a few cozy checks to try:

• Make sure they’re set up as Full time, Part time, Casual or Labour hire
• You can check this via Payroll menu > Employees > click the employee > Payroll details tab > Employment details > Employment basis
• Once that’s confirmed, send an update event to the ATO via Payroll menu > Single touch payroll reporting > Send update event

That should help bring the employee into the list. You can also check this guide for more info on STP finalisation: End of year finalisation with Single Touch Payroll reporting.

Cheers,

Doreen

• Once that’s confirmed, send an update event to the ATO via Payroll menu > Single touch payroll reporting > Send update event

How to send this update event? I am having same issue.

Thanks

Hi PriosnersLegal,

No worries, you can check this guide and search for send update event for the steps: End of year finalisation with Single Touch Payroll reporting. That should point you to the right spot and walk you through it nice and neatly.

Cheers,

Doreen

Hi Doreen,

We fixed it as below:

We had to run a zero pay run for the employee to appear on the finalisation list, as they did not work during the financial year.

Also, my question about why Update Events are not working has not been answered.

Thank you!

Hi Ashi1,

Glad to hear the employee is now showing in the EOFY finalisation tab after the zero pay run. For the Send Update Event error, this usually happens when something in the STP connection or local AccountRight data hasn’t refreshed properly. a good next step is to refresh the STP details by following the steps in this link, and also clear the AccountRight cache before trying again. If it’s still doing the same thing after that, you can reach out to our support team via the Contact Us page so they can see what’s happening behind the scenes.

Cheers,

Doreen

Hi Doreen,

The link you provided directed me to a page where I can update name, business phone number, business email address, ABN, Software ID, Agent ABN, or Registered Agent Number.

However, I also tried editing the STP business details, and the same error message continues to appear.

This issue is not new, and we have been unable to send updates since July last year. Unfortunately, it has been very difficult to get in contact with your team for assistance. Last week, I called and was on hold for over 5 hours without receiving an answer. I eventually had to disconnect as I was leaving work at the end of the day.

Could you please escalate this matter and provide a solution, as we need to be able to submit updates successfully.

Thank you for your assistance.

Kind regards,
Ashi

Hi Ashi1,

Thanks for following up, and sorry this has been dragging on for so long. I had a look at your profile here in the Community Forum and was able to find your account. I’ve made a small tweak on my side, so when you get a chance, could you please log out and then log back in to see if that helps? Before you do that though, please make sure you clear your AccountRight cache first.

If the error still comes back after that, it really does need a closer look from the team, especially since it’s been going on for a while and the usual checks haven’t fixed it. You can reach our team through any of the support options available on our website.

Cheers,

Princess