MYOB shutting down when edit employee card

Hey tweedy1,

Good on you for checking in with your IT and following up about getting a repair script run on your file. For anything that needs a script run, our team are the best people to reach out to. As moderators, we don’t have access to the backend tools or account details needed to do that safely, but our support colleagues do. If you pop onto Live Chat via our virtual assistant, MOCA, the team there can access your file details and organise the repair script from their side.

Cheers,

Doreen

I have just tried with our IT and he asked if you could  run a repair script on the file linked to this email once again please.

It is something you have to do at your end

Thank you for your assistance on the urgent matter

Kate

(New) Greenphase Pty Ltd

I have just tried with our IT and he asked if you could  run a repair script on the file linked to this email once again please.

It is something you have to do at your end

Thank you for your assistance on the urgent matter

Kate

(New) Greenphase Pty Ltd

Sorry but i am not going to hang onto the phone for over 45 minutes

The serial number of our file is: **********1 and client number is ******0

Name of the file is (New) Greenphase Pty Ltd

with this information you must be able to assist

Hi tweedy1, 

Thanks for checking back in and for sending through the new log.

At this point, the best next step is to contact our support team so they can identify the exact company file affected, run the repair script against it, and investigate further if the issue persists.

You can reach the team by submitting a support request through My Account or by connecting with our live chat team via MOCA, our virtual assistant.

Regards,

Genreve

Hi Genreve

Sorry its still doing it

Attached a current error details

Hi tweedy1. 

Thanks for sending through those error logs, very helpful. That DataNotUniqueError inside the log usually means the system has saved the same info twice in the background.

I’ve run some fix scripts on the files linked to your email address. Please log out and back into AccountRight and try editing that employee card again; the error shouldn’t pop up anymore.

Regards,

Genreve