Invoice reminders

Hi Counter, 

Thanks for posting and welcome to the Community Forum. 

I'm sorry to hear about your difficulties sending invoice reminders. In my understanding, you are using AccountRight. I would suggest clearing your AccountRight cache and trying again. If clearing the cache does not fix the issue, please send us the AccountRight diagnostic log and we'll investigate further what is causing this. Also, may I ask for a link to the closed thread regarding the same issue? 

We look forward to your update. 

Thanks,
Genreve

Hi Counter, 

I hope you are well. We haven't received any response or update regarding your invoice reminders. 

Let us know if you still require any help. 

Thanks,
Genreve

Hi Genreve,

Thankyou for getting in touch. I have not tried the fix as yet. We have multiple users working at different times. Do they all have to be logged out to clear the cache or just myself?

With Thanks.

Hi Counter, 

Thanks for the response. We appreciate the added information. 

In my understanding, you are using AccountRight in the browser. May I ask what process you go through before this error message appears? 

We look forward to your response. 

Thanks,
Genreve

Hi Genvere,

This is what happens displays when I hit the invoice reminder button. The screen pops up with nothing on display. With thanks.

Hi Nay1, 

Thanks for the response. I appreciate your effort in attaching the screenshot. 

In my understanding, this is likely a computer issue. May I get you to check if the invoice reminder feature works fine on other computers? If the issue persists on another computer, this means that the issue is with the file. However, if the issue only is present on the computer you are working on, this means that the issue is with your computer. If the latter is correct, I would suggest clearing the cache of your AccountRight by following this link, https://community.myob.com/t5/Tips-and-Tricks/Clearing-the-AccountRight-Cache/td-p/592973. If clearing the cache does not fix the issue, we will need a copy of the latest diagnostic log of the file. You can locate the diagnostic log of the file by following the instructions in this link, https://community.myob.com/t5/Moderators-discussion/AccountRight-Diagnostic-Log/m-p/719696/thread-id/1041.

We look forward to your update. 

Thanks,
Genreve

Morning Genreve,

I have tried the process on another computer with the same result. I also tried to follow the links you sent me to clear the cache with this error coming up when i click link.

Hi Nay1, 

Thanks for responding and attaching screenshots. 

I'm sorry to hear about the links not working. May I get you to follow these instructions instead? 

To clear your AccountRight cache, follow these instructions. 
1. Open your Start Menu.
2. Open the Run window.
3. Type: %localappdata%/myob.
4. Click Okay
5. Open AccountRight > Current > Cache.
6. Delete all contents of the folder.

To find your diagnostic log, follow these instructions.
1. Open your Start Menu.
2. Open the Run window.
3. Type: %localappdata%/myob.
4. Click Okay
5. Open AccountRight > Current > Diagnostic 
6. Choose the latest text file from this folder. 
 

We look forward to your response. 

Regards,
Earl

Hi Earl,

I have cleared the cache and still no luck. Please see latest diagnostic log from file as requested. With Thanks.

2023-11-23 09:22:59.0054,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,25, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2023-11-23 09:31:30.5320,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,39, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2023-11-23 09:31:47.4272,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,27, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2023-11-23 09:35:37.2411,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,27, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)

Hi Counter,

Thank you for providing the log details and my apologies for the late response. It appears that the error is stemming from an issue within the Windows Registry, potentially caused by referencing outdated Office Registry Keys while using newer components. Here's a step-by-step sequence that has resolved similar issues for others:
 

Repair the .Net Framework
For Windows 8-11, the .NET Framework Repair Tool can be used to rebuild the relationship between AccountRight and the Excel Interop assembly, as it's integrated into these operating systems.
 

Reinstall or Perform an Online Repair of Office
Refer to the Microsoft Article on how to repair an Office application. After repairing or reinstalling .NET, an online repair of Office can ensure a complete rebuilding of the relationship by redownloading relevant files.
 

Reinstall AccountRight
If the .NET framework repair didn't resolve the issue, reinstalling AccountRight might reset the relationship with how it accesses the Excel Interop Assembly. You can reinstall AccountRight by downloading it from www.myob.com/downloads.

It's important to note that AccountRight is 32-bit software and is only compatible with 32-bit editions of Microsoft Office. Ensure you're using the correct version before proceeding with these steps. If you're uncertain about any of these processes, I'd recommend consulting your IT Specialist for assistance.
 

Please keep us updated on your progress after attempting these steps.
Regards,
Earl