Software not running properly?
Recent Posts & Replies
PAYG query
Afternoon, HR did a payroll which didn't include PAYG in error. We asked for the overpayment of PAYG $ to be paid back from employee, which they did. Does anyone know where this is then allocated to on the dashboard? If I allocate it to the PAYG tax withholding - it doesn't come up in the reconciliation, and my reconciliation is out at the moment for the PAYG $ amount which was refunded by the employee. I know the amount was paid back over a financial year so that is another issue but just wondering where to allocate this payback of PAYG from the employee so it "balances" the accounts and is reflective of the pay run that was done to correct the missing PAYG that should have been taken out of the employees pay. Any help would be appreciated. The payment back to us is sitting unallocated on our dashboard at the moment. Thanks in advance. Questions welcome if I didn't explain it properly.
Overpayment of wages, how to?
Hi, We have processed an overpayment of wages. How do I correct this? Can I simply enter a neagtive amount against the over-paid payroll code, and the system will calculate the correct taxes and KiwiSaver amounts? (pls say yes). Or do I need to manualy adjust taxes, kiwisaver, etc.? We are using desktop version 2024.2 (not essentials) Thx.
Any fees for using PayBill
Hi, can someone confirm if paying a bill directly from MYOB via a linked bank account will incur a charge? E.g. we want to generate bank files but we want to make sure that we're not going to be charged a percentage of what we're transferring since it would be a decent sum of money. Likewise would any payroll payments incur a charge?The company file is currently backing up. You can sign on once the backup is complete.
Hi, Could someone please help me access our MYOB company file. It is locked due to the following error: The company file is currently backing up. You can sign on once the backup is complete. Please help, Myob file is required urgently. Thank you, Lina
Timesheets of one day is excluded in the weekly payrun
Hi Community team, I have payroll setup on weekly basis from Thursday to Wednesday. Everything went well before without any issue. When I travel out of Australia, I still set Australia time on my laptop. When doing the payroll, the Thursday timesheets were excluded from the pay run even the period was selected correctly. I wonder if anyone here experience the same situation and what is the reason for this? Many thanks, Huong
Multiple shipping addresses for one customer
I have just had my file migrated from AccountRight to BusinessPro and am disappointed to realise that I am unable to do several of the things that I have previously done on a daily basis. One of these is multiple shipping addresses for one customer. I need to charge/invoice the head office of a chain of stores that I supply for all of the product that I send to their numerous stores, but I need the shipping address on the invoice to show the store that received the product. i.e. there are many different shipping addresses, but all billed to one account. In Accountright I was able to do this by selecting the head office as the customer, and then choosing "another card" as the billing or shipping address - (all of the stores had their own cards)- and this way the relevant store's details ended up on the invoices, but all invoices for all stores were charged to the single account of the head office. I have just changed to Business Pro and there doesn't appear to be a way in this software to choose "another card" for a shipping/billing address. It would be great if this function could be added. P.S. When I was looking for a solution in the community forum, I did see that this issue had been raised a couple of years ago. I
Modification of Invoice templates in the browser version of AccountRight
It would be really nice if ALL the functionality of the desktop version of AccountRight was available in the browser version. For example: invoice templates cannot be modified in the browser version. Neither can a modified invoice template be selected as a default invoice template. Quite a few reports are not available in the browser version, and many of the ones that are available cannot be modified in the same way. The browser version of AccountRight is very much a dumbed-down version.
How to Record a Non-Deductible Payment made from Bank account?
Hi our company has paid a driving fine for one of our employees (as it was incurred during the time they were on the job). How do I record it to show that the money has been paid from the bank account but it is not an allowable deduction for tax purposes? All my expense accounts come straight off my profit and I don't know how to create one that doesnt.
Personal use
Hi I am new here be gently. I just wanted to know if I can use any of your products for personal use, like personal accounting and budgetting even tho I dont have a business or an ABN number. I am in Melbourne and I want to coonect MYOB with my bank. If not does any one recomend anything else. Cheers to all who replyPayroll & STP not updating at the ATO
I have 3 pay runs that are showing on the ATO STP Portal as either $0 balance x 2 payruns Overtime components excluded x 1 payrun They are however showing as correct amounts in the MYOB EOFY finalisation report and the payruns are showing correctly in the payrun report. I was advised by MYOB to reverse and reprocess however this again did nothing. Previous instructions shown in this forum indicate you need to do an updated payrun which updates the YTD balance but i want to see the individual payruns in the report. I want the correct pays to be showing in the ATO STP, do I need to reverse and process as a NEW payrun? however this will impact previous BAS Quarter reporting. I did request support via the support chanel but have not been replied to so hoping this forum will assist. I am aware there are other similar posts but they do not actually answer the question and can no longer be replied to. Hoping you can assist so I can fix in this December quarter
How do I receipt an invoice that has been paid, with commission taken out by a third party (resulting in a difference between invoice and payment amount)?
We need to invoice a client, however the service provided by us was set up by a third party. They will take out 5% commission from the total invoice. The customer will pay the third party for the total amount of the invoice, then will submit payment to us less their 5% commission. The payment will obviously not auto match to the invoice, so wondering how best to treat this situation please?Receivables reconciliation
As a student,I have entered my previous historical sales nd am required to run the receivables reconciliation report and save a copy.I have attached screen shots.The exception report shows no outstanding balance but does not show amounts.Should not the totals be shown there?
