MYOB Item integration with Servicem8
Hello, we have been using ServiceM8 for three weeks now. All of our items have been imported, however when we search items in ServiceM8, we are unable to see the item description - just the item code twice. We logged a ticket with ServiceM8 and this was their response: If the ServiceM8 account is integrated with MYOB, the Name field is limited to 30 characters. If the Name field is more than 30 characters, it will appear in the Description and enable the "Description based billing", so when you add the item in a job, the Description will appear in the Name field of the Job card. You'll need to tick "Use description for Invoicing" in MYOB or add an item name which has more than 30 characters to enable "Use description for Invoicing" for the item. If the characters you've entered are more than 30, it'll be listed in the Description field. The Item Code/Number and the Item Name will then be the same. Does anyone know where to find this setting? And how we make this a default setting without going into every item individually? Attached is a snippet of how the items look in MYOB currently.Item Weight Calculator
Hi All, Is there a way to (or an app) we can add to account right that will show us the total weight of all items on an invoice? If I create a unit weight for each item, it will calculate the total of the items by their weight and display this weight on the invoice? Thanks, ArronNew tax table not reflecting in pay
Hi Team, We have processed payroll from 1st July to 15th July but seems like it paid the same rate as last year. I did check the tax table revision date is showing 01/07/2024 but looks like it doesn't reflect in payroll. Can this be fixed ASAP?8Views0likes1CommentReconciling a bank account transaction that occurred before linking the account with Bank Feed
I have a new bank account linked to Feed, and it's all working fine. I have entered the opening balance and am able to approve the transactions as normal. But there is one transaction that annoyingly occurred a couple of days before the Bank Feed was authorised. Now I can't reconcile the bank account because this one transaction appears only on my bank statement, but not in the feed. How can I allocate this transaction to its MYOB account if it doesn't appear at all? Thanks in advance!Payment of your subscription was unsuccessful. As a result your account will be suspended.
So I found this message in my junk folder over the weekend and assumed it was a scam / phishing attempt as we pay via CC. It bugged me anyway, so I came into the office on Saturday to check it out. MYOB had failed to process the second invoice at their end, so I did it manually. The invoice was due 1st June, but it is MYOB's error as CC payments have been setup and were functioning fine before this I have been unable to reach billing on the phone, I have been trying to call from Chch NZ since 9am AU time. It just rings and rings and then disconnects. The only response I've had is from the security team via email who have confirmed it's been passed on to billing, but that's it. This is absolutely unacceptable. I have completely lost trust in MYOB, I can no longer trust them with my data, I can no longer trust them to not make errors that will impinge on my livelihood and that of my employees. I can no longer recommend this product to anyone. Unless I am placated, and I mean in a big way, I will have to look elsewhere. Multiple company files for over a decade and you threaten me when it's your mistake? I have never been so disgusted by a supplier in my business life. Absolutely baffling incompetence.I need a confirmation code for an old version please! (Urgent)
Can someone please help? Have tried using the link provided on the "Activating and Confirming Older MYOB Products" page MULTIPLE TIMES and it ALWAYS goes to a blank page - nothing at all! Am tearing my hair out and the accountant is breathing down my back...18Views0likes3CommentsHow to terminate in STP is someone didnt work this FY?
Hi Team, We have casual employees. It happens that they dont work for months when we terminate their card. As we changed to a new FY how do I terminate an employee in STP if he hasnt worked this FY yet? His name does not come up in the 24/25 FY. I could only terminate him in 23/24 FY. Can I do that?18Views0likes2CommentsItem Information Page Missing clickable arrows
Good afternoon I used to be able to see the blue clickable arrows in the items information page which takes me directly to the items register, see snippet below, first snippet is from my desktop and the second snippet is from my colleagues. Have I accidentally switched a setting off? How can I get this setting back?User cannot Record and Process payrun
Hi, we have two users, both on Desktop AccountRight, both with full Accountant/Bookkeeper access, but only one of them can do a full payroll pay run. The other one get the to the Employee Pays part of the Process Payroll screen, and can only Save & Close, cannot press the Record button (greyed out). What is going wrong here? Regards Damien10Views0likes0CommentsMYOB Statements confusing - need help asap
Im using MYOB Account Right and my statments are confusing all my customers. I have all customers set up as Number of Days after EOM, then balance Due 30. When I print the statement for example for end of June, the statement shows May and June as June overdue only but I can clearly see May is oustanding and statement shows May not overdue. Please help as I am getting some very frustrated customers.USER ACCESS
I have created a new user access, but I have noticed that a silouette shape of a person with a quotation marker is now appearing next the their name in Manage Users window - can anybody explain to me what this means as no other person including administrator has this and the user is being removed from areas of assess everytime they log in?20Views0likes2CommentsBank Feed Hanging
First question - where is phone tech support these days I can't find a number. This is one that kind of needs a person who can advise an instant response... The problem. I have just tried approving bank feed matches. Most have worked as normal...however two are "hanging". I cannot close the window, but the hanging transactions will not resolve. What do I do in this situation...will these transactions error if they are not properly resolved on this screen (first time in 5 years I've seen this).? And again...where is phone tech support these days? Please advise the phone number.12Views0likes1CommentFBT
Our GM is provided with a company car, which has an FBT grossed up value exceeding $2K. I need to report these figures to his RFBA and also pay the payroll tax for the grossed up value. My questions are: Should the grossed up value be recorded in the books for the purpose of payroll tax? After that, I will record the FBT tax (47% x grossed up value) as Debit FBT Expense and Credit FBT Payable. Please advise. Thanks