Backup in progress error message

Thank you it is working now.

Hi BSS2605,

Thank you so much for your detailed post and welcome to the Community Forum!

I'm happy to assist you with this matter. I have sent you private information that will aid us in resolving the issue. Please check your inbox for further details.

Looking forward to hearing from you soon!
Regards,
Earl

Hi BSS2605,

I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards.
Earl

Good morning, I am having the exact same issue as above. Any help greatly appreciated.

Hi TTC1, 

Thanks for posting your concern in the forum. 

I'm sorry to hear about your file stuck in the backup process. To collect more information regarding your concern, I will send you a private message. 

In the meantime, feel free to create a new thread if you require any other assistance.

Thanks,
Genreve

Hi TTC1, 

I'm just following up on your concern regarding your file being stuck in the backup status. Feel free to respond to my private message if you require further assistance with this. 

Thanks,
Genreve

Hi TTC1, 

I hope this response finds you well. We will be closing this case as we haven't received any updates regarding your file being stuck in the update. 

If you require further assistance with your file or any other assistance, don't hesitate to create a new thread. 

Thanks,
Genreve

Hi 

I am having the same issue and need some help?

thanks

Tracey

Hi Earl

I am having the same problem and need some help. 

cheers

Tracey

Hi SFF,

I see that you're also stuck with the "back up in progress" status. No worries, I'm here to lend a hand! I have reset your file back to active. This should allow you to login back into that company file as intended. Please restart AccountRight, then access the file again.

Feel free to get in touch if you need more help.

Cheers,

Princess