Payroll - First payrun in new Financial Year times-out

Hi Earl, can you please run script over serial file number ending in 4972. company file ID 3?

It's fairly urgent!

Hi, I am having the same issue, I've been trying to identify the issue but nothing is working. can you please help? this is urgent

Hi MelWid ,

Thanks for providing the information via private message. I've successfully arranged an online script over your file that should fix the issue.

@Christy4, my apologies, but I can't seem to locate the serial number ending in 4972 using your email registered here in the Community Forum. If you could send me the 12-digit serial number, I'd be glad to help you with this. Thank you!

Regards,
Earl

Sorry Earl, the serial number is -----------------

Hi Christy4 ,

Thanks for providing the additional information. I've arranged an online script over your file that should fix the issue. I recommend logging out and then logging back in to see if the issue persists.

Regards,
Earl

Hi Earl,

Good news is that the payroll is now working. The bad news is that whatever the script did, it wiped the opening balances for all leave accruals (despite them clearly being marked as carry over to new year). Is there another script that fixes this?

Regards, Christy

Hi Earl_HD 

I am also having the same issue as Christy4. All my entitlements have been wiped. I have raised a case # 01821659 but so far no solution. Please let me know if you come up with a script that works. My serial number ends in 0178. Thanks. 

Hi Christy4

Thanks for your response. We are currently aware of this issue. As a temporary workaround, you can void the pay run and then enter the hours for the accrual from the previous payroll year. If you continue to experience this issue, please contact MOCA through myob.com/support for any queries or assistance. If MOCA cannot provide the help you need, our live chat team is available to escalate the issue further.

Feel free to start a new post if you have further queries and one of us will be happy to assist you.

Regards,
Earl

As in, void, and then manually reinstate the leave entitlements for 23 employees one by one?!?

I have the same issue since yesterday 

trying to do pay period 24-30 Jun and pay date 10.07.2024, once i click record...it then kept loading for couple mins then pop up with a window said its time out

Can u tell me how do i fix it? Thanks