Wrong ETP Figures in STP Payment Summary

Hi ThinkErg,

Thanks for your post. I can see that ETP figures are missing from the STP reports. These amounts should be reported to the ATO through Single Touch Payroll (STP). The first thing I'd check is that those payroll categories have been assigned the correct ATO reporting category. The ETP Tax Withheld amount should be reported separately from PAYG Withheld on the STP report and would generally be assigned the ETP Tax Withholding category.  

I highly suggest checking this thread as well, as it has the same issue that you have encountered, and you may try the workaround as it worked for the user.

Feel free to write a post if you need further assistance.

Cheers,

Jem

Hi Jem,

Thank you for replying and for linking to the thread. I worked through each issue and although the ETP payroll categories were allocated to the correct ATO reporting category of ETP - Taxable Component when processing the payment, the ETP benefit type wasn't appearing at the bottom.

I have set up new payroll categories and now when the ETP - Taxable Component is selected the ETP Benefit type also appears.

I have tried to reverse the ETP payroll that was processed in November so that I can reprocess correctly but I'm getting an error each time. I have shut down and gone back into MYOB and I'm still getting the same error.

'This pay is a reversal. If you record this pay, the payment method used will be Cash. Do you want to continue?'

I select yes and then get the error 'Something's gone wrong and AccountRight needs to close'

I've tried with two different employees and receive the same error each time.

Do you know how to overcome this?

Thanks,

Janelle

We are having the same issue - we have resolved to contacting MYOB support as we have exhausted all attempts to fix this and searched MYOB community with no solution that works.

Hi Anna7 and ThinkErg,

We did have an issue with the "Something went wrong" error message before, but our team jumped on it and sorted it out as fast as they could. If you're still seeing this error, don't hesitate to give us a shout. We're here to help!

Cheers,

MYOB

Hi, I also have this issue. Have worked through the steps advised & the finalisation figures are still not showing the correct totals due to the exclusion of ETP figures for a terminated employee. I have called MYOB on several occasions, been on hold for hours & then get cut off. This has become an urgent matter that needs to be resolved. We have over 100 employees & this is an issue for 1 that I am still unable to finalise. Please help.

Hi Premierjs,

I understand how frustrating this situation must be, especially given the urgency and the number of employees involved. The issue with the finalisation figures you're encountering might be tricky and needs further details to investigate. This might require undoing the finalisation, removing the termination, and re-finalising the STP. Note: Always check your payroll reports and EOFY YTD verification first before making any adjustments.

If you're still in need of assistance, please partner with our live chat support team. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team for further help.

Cheers,

Princess