Forum Discussion

LeilaYuan's avatar
LeilaYuan
User
8 months ago

Annoying mannual login required every day

It's so annoying and silly that MYOB now even removed the "trust for 30 days", where we have to manually input both email address and password every single day. 

 

The silly thing is that the "trust device for 12 hours" function is used as an advantage. 

 

How do developers feel about manually login all systems you use every day?

 

Live chat said that the removal of trust for 30 days is as per users' request. This is even more silly. the need to log in every 30 days was already a competitive DISADVANTAGE compared with other accounting systems which auto-login can be set up at the beginning of users' journey. Instead of fixing it, MYOB made it even worse by removing it. 

 

Currently: input of BOTH email and password is required everyday

No setting to remember email at least

No setting to custom login setting to allow users to personalize the trust on the device

 

When some users don't need to "trust for 30 days", they could easily opt to not use that function and request "do not remind". But MYOB, on this occasion, removes this optional function for ALL users without considering the inconvenience of other users and leaves us no option but to take on this INCONVENIENCE. 

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    8 months ago

    Hi LeilaYuan,

     

    Thank you for your post. Please allow us to welcome you to the community forum.

     

    We completely understand your frustration with the recent changes in the login process. It's essential for software to balance security measures with user convenience, and it sounds like this adjustment has impacted your daily workflow negatively. The trust this device for 30 days is for the 2fa code to remember the device you used when you login. This option only works when you sign in with the same device and browser you were using when you selected it. For further information about security changes, kindly refer to this article : Update - Improved Security - 2FA changes.

     

    Your feedback on this matter is incredibly valuable, and we'll make sure to pass on your concerns to the relevant team. While we can't promise immediate changes, your insights will certainly be taken into serious consideration for future updates. We appreciate your patience and understanding in this matter.

     

    Thank you for taking the time to share your thoughts with us. Your input helps us better understand our users' needs and work towards creating a more user-friendly experience.

     

    Cheers,

    Princess