Superannuation Payable incorrect in Dashboard

Hi Wynn,

I totally get it, that figure on the dashboard would spook anyone.

Every file is a bit different, but there are two common reasons why Super doesn’t look like it’s being “deducted”:

• You’ve been paying super outside the Pay Super window, so the file doesn’t automatically record the payment against the liability.
• One or more super pay items are linked to the wrong liability account.

A quick fix to try:

• Check the linked payable account on every super pay item and make sure it points to your Superannuation Payable liability (2‑xxxx).
• If you’ve paid super outside MYOB, record it in the file using either:
  • Spend Money to Superannuation Payable; or
  • a Journal (Debit Superannuation Payable, Credit your bank), dated the day you actually paid it.

If neither of those explains the 18 months showing on the dashboard, best to let us take a closer look. You can log a support ticket via My Account, or jump on live chat with MOCA (our virtual assistant) and ask for a human.

Cheers,

Genreve

The super figure on dashboard shows all the super payable from the last time the file financial year was rolled over i.e. 1/7/2024 (we don't rollover the financial year until we get closing GJ entries from our accountant). 

It Dashboard super figures do not show any payments deducted - for the last 18 months! So it's a very scary figure that says it needs to paid.

Why are super payments not deducted?

Hi Genreve_S ,

You actually didn't address my issue regarding the Super Payable & PAYGW  amounts displayed in the dashboard.  As I mentioned, I have the amounts linked to different accounts so why is the Super Payable amount displayed including the PAYGW amounts?

Regards

Nicky

Hi NickyS1,

The amounts for Superannuation Payable and PAYG Withholding are usually different because they are linked to separate accounts. You can click the blue question mark icon next to the field on the dashboard to see where the field's information comes from. I suggest checking the linked accounts for these values to ensure they are correct.

For the report that was available in Essentials but not in MYOB Business, you can post about it on the Ideas Exchange board, so other users can vote for it to be included in future updates.

Regards,
Genreve