Forum Discussion

PB01's avatar
PB01
3 days ago

Secure Invoicing - Help pls.

I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice?  I completed the upgrade steps days ago - only because I had to - now awaiting MYOB to verify the information.  How long does this take?  How am I supposed to keep my business moving when I'm sitting on my hands now.  I do not want this feature nor do I want to offer it to my clients - anyone know how to get around this - I just want to switch the feature off & be able to send my invoices out as normal.  I've sent a support request but how long that could take ?

  • Earl_HD's avatar
    Earl_HD
    20 hours ago

    Hi PB01,

    If you need assistance with setting up or switching off features in MYOB and have not received a response to your email, you can reach out to MYOB Phone Support for more immediate help. You can find the contact details and support options on the MYOB Help page. Here is the link to the MYOB support page: MYOB Support - MYOB Support

    I hope this helps!

    Regards,
    Earl

  • PB01's avatar
    PB01
    2 days ago

    So understanding now that I can switch these features off once set up - I have emailed the above support address for an ETA on setup - but I have had no response.  Very frustrating that we comply with the cutoff date & our system is shut off at this time - yet MYOB cannot be sorted at their end to meet the same deadline & have our program up & running.  Is there a support phone number we can call? 

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      20 hours ago

      Hi PB01,

      If you need assistance with setting up or switching off features in MYOB and have not received a response to your email, you can reach out to MYOB Phone Support for more immediate help. You can find the contact details and support options on the MYOB Help page. Here is the link to the MYOB support page: MYOB Support - MYOB Support

      I hope this helps!

      Regards,
      Earl

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      2 days ago

      Hi PB01,

       

      When you upgrade to secure invoicing, we verify your business details to ensure security, and requirements vary by business structure. For sole traders with documents ready, this takes around 15-20 minutes. For more complex entities, it may take longer, as we might need additional documents for key officials or owners. Once everything is submitted, verification usually completes in 1-3 business days. If you require further support during this verification process, please raise a case via My Account and we can take it forwards from there. For any further questions you can contact our Financial Services team at 1300 783 674.

       

      Regards,

      Sai

       

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 days ago

    Hi PB01,

     

    When switching to secure invoicing, it does require a verification process for security reasons. Processing times can vary depending on the volume of requests.

     

    Please note that if you decide not to proceed with the upgrade, you will not be able to share invoices via the secure MYOB system, including through email, copy link, or SMS. To continue using these features, upgrading to Secure Invoicing is necessary.

     

    Regards, Sai 

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