Forum Discussion

MichaelaJohnson's avatar
MichaelaJohnson
Experienced User
3 years ago

Accountright - STP Finalisation reports don't match

Hi there, 

 

I can see alot of other users having the same issue, but I wanted to get some kind of answer to why the terminated employees figures are not calculating when trying to match the Payroll Summary report and the YTD Verification Report??? I have gone through the Payroll activity report and each individual employees YTD report and found its not Payroll Category related, and more terminated employees issue. 

 

We switch to Phase 2 about 2 months ago and its seems we perhaps should have waited until the new Financial year as its causing alot of headaches. 

 

As you can appreciate this is a time crucial matter to get this finalised by 14th. Can a MYOB agent please advise how to correct this? 

 

Thank you 

Michaela Johnson

  • MelanieLesa's avatar
    MelanieLesa
    Contributing User
    3 years ago

    I am having the same issues. 

    My ETP Payments are not showing on the End of Year Verification Reports.

    I have tried all the suggestions MYOB gave.  Removing their Termination Dates and reversing pays, and re-recording new pays.  This didn't work.

    Then I was informed to try reversing them all again and re-entering the pay with a new date.  This didn't work either. 

    I lodged this issue, however haven't had a response.  I don't want to try more reversals, as the pays are becoming a bit of a mess.  

    If anyone gets answers, please send through to me :)  Thanks all.

    • EdgeTBC's avatar
      EdgeTBC
      3 years ago

      I just discovered that for my terminated employees, I had to also add their "Income Type" on the Taxes page of their employee records.
      I made them active; removed their termination date; added their income type; and ran a $0 report for them and now my figures work. I did not need to reverse and redo termination pays.

    • WiseLeanne1's avatar
      WiseLeanne1
      Experienced User
      3 years ago

      Did you have a pay type allocated for the terminated employees?

       

      I have just successfully followed the instructions, but had to go back to the terminated employee's card and enter the type of payment, eg salary and wages (the box was previously blank).  I believe this brought it in line with STP2 requirements.

       

      My reports now balance.

       

      Good luck.

      • 1300HOTAIR's avatar
        1300HOTAIR
        Experienced Cover User
        3 years ago

        All fixed I had to mark as active correct the pay type submit a zero pay run - End of the year shouldn't be this stressful !!!

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi MichaelaJohnson, 

     

    Our Help Article, Wrong ETP values in STP reports, has detailed information on this issue.


    If the above help article doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:

    • Serial number
    • Business file name 
    • Employees affected (Names)
    • Payroll year affected
    • Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments
    • kptleo's avatar
      kptleo
      Experienced User
      3 years ago

      I am having the same issue nothing is balancing to the STP veriffcation report. Looks like changin to STP2 mid stream has not brought all the figires into STP2

       

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi Everyone, 


        If the Help Article, Wrong ETP values in STP reports, doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:

        • Serial number
        • Business file name 
        • Employees affected (Names)
        • Payroll year affected
        • Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments

         

        However, If you have moved to STP Phase 2, terminated employees need to be made active and their termination dates removed prior to moving. If this wasn't done they won't be reported in Phase 2.

         

        To fix the terminated employees you will need to make them active and remove their termination dates. Then send an update event or $0 pay with payment date as 30 June for all employees not reporting correctly. Wait until that report has been accepted and then recheck the YTD verification report.

         

        Once the terminated employees are reporting correctly you can re-enter their termination dates and make them inactive.

         

        Please let me know how you go.

    • SueHRococo's avatar
      SueHRococo
      3 years ago

      My payroll activity summary report agree with individuals total and totals at soon as I go into EOY finalisation but when I click to download PDF report this has totally diffferent amounts. I have no ETPs. My terminated employees values are more than difference. 

      ????

      • SallyW's avatar
        SallyW
        Experienced Cover User
        3 years ago

        I have just deleted all of my employees termination dates, processed a NIL payrun for the terminated employees and then re-entered the termination dates.  My reports then balanced. This worked for me and I had 22 employees to do.  Just make note of your termination dates.  I hope this helps.

    • kptleo's avatar
      kptleo
      Experienced User
      3 years ago

      when will you have this resolved?

  • BabyBam21's avatar
    BabyBam21
    3 years ago

    Hi Michaela,

     

    I am also having the same issue.

    Would you mind letting me know if your query gets reolved?

    nreevo@yahoo.com.au

    • MichaelaJohnson's avatar
      MichaelaJohnson
      Experienced User
      3 years ago

      BabyBam21 

       

      Hi there. Im currently waiting for a call from a specialist Payroll person. I lodged a case this morning and had to email them screen shots. 

       

      They acknowledged there is an issue and it is with the developers to resolve. But i urged a callback as this issue is time senstive. One solution was to re-active terminated employees and try that. But i have over 50+ employees to re-activate and that would be very time consuming.... So i will await a call within 72 hours and hopefully get a better outcome. 

      • BabyBam21's avatar
        BabyBam21
        3 years ago

        I only had 4 to reactivate. 3 came up on the YTD verification as zero,1 showed up a figure from 1 category. Fortunatley it was the only time this category had been used so was easy to identify. With this and reading your post I knew I was finally on the right track. It's been like looking for a needle in a haystack. If MYOB were invetigating the issue, why not advise users of the potential glitch?

  • Jen651's avatar
    Jen651
    Contributing User
    3 years ago

    I am having the same problem - My figures are correct, it is just employees that have been terminated showing incorrect totals on their summary of payments report. How do we fix this? Can we somhow reverse termination date and run a zero pay?

    • SallyW's avatar
      SallyW
      Experienced Cover User
      3 years ago

      I have just deleted all of my employees termination dates, processed a NIL payrun for the terminated employees and then re-entered the termination dates.  This worked for me and I had 22 employees to do.  Just make note of your termination dates.  I hope this helps.

  • WiseLeanne1's avatar
    WiseLeanne1
    Experienced User
    3 years ago

    I only had one terminated employee. I had to reactivate, then went into the card for that employee and saw that the salary type was blank and not assigned to "Salary and Wages". Once I added this and did a zero pay the figures were all correct. I then had to deactivate and send the termination again to the ATO.  This worked for me.

    • DJK1's avatar
      DJK1
      3 years ago

      Thanks but this is not the case for me.

  • maunderruth's avatar
    maunderruth
    Trusted Cover User
    3 years ago

    Hi, My YTD report does not match either will be following this stream. OMG as if EOFY isn't stressful enough!

     

    Thanks Ruth

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi maunderruth, 

       

      If you're having issues with terminated employees, please refer to our Community Forum post Incorrect ETP Values - EOFY Finalisation 2022 which has information and instructions on how to resolve this depending on your scenario. 

       

      If you're still having issues after troubleshooting do Start a new post with detailed information on your issue so one of our moderators can take a look into it. 

      • CathyEBS's avatar
        CathyEBS
        Contributing Cover User
        3 years ago

        Please can someone  from MYOB contact me regarding an issue I am having with Duplicate ETP's which I need to have removed.

         

         

  • NVK's avatar
    NVK
    Experienced Cover User
    3 years ago

    I had the same issue.

    What a pain! Does it have to be so hard to close payroll year?!?! 

    I investigated by going into each summary: for some terminated employees Gross Income was not reported, for some Super, for some PAYG... no logic at all.

    After reading different suggestions I did the following:

    - Checked settings for all payroll categories (all was OK) 

    - Reactivated all 60 + employees.... one by one... did not take long.... just half  a day

    - While in  their cards, checked details and added Income type for those who were missing after  STP Phase 2 update (Salary and Wages)

    - Processed $0 pay run  dated 30/06, (making sure that Pay advice was not emailed).... another few hours... and submitted Update event to ATO

    It appears that all discrepancies are sorted now. So I finalised and sent  to ATO.

    It's past 8 pm now and I can go home ....

    Tomorrow is my first weekly pay run for this year and I guess I will start early and spend another morning terminating all inactive employees. Oh, dear. At least it will be done and I can sleep.

    Hope it can help someone. 

    • MelanieLesa's avatar
      MelanieLesa
      Contributing User
      3 years ago

      I look after several different businesses and I have had different issues with each.

       

      01. The totals on the YTD Gross didn't match my payroll reports from MYOB.  I had to individually go through and find which employees were incorrect.  This took ages.

      Some were terminated employees, which obviously didn't show any wage amount on the YTD Finalisation due to rolling over to STP2 mid year.  Some were not terminated employees, and I have no idea why they didn't show.  Some were employees that I had paid in July 2021 and had the pay period amounts of (28/06/21 - 04/07/21).  The STP2 system didn't like that part of the pay period fell into the previous financial year i am guessing.  When I reversed this pay and re-recorded, I had to pu the pay period as (01/07/21 - 04/07/21).

       

      02. None of my ETP Gross payments are showing ont he YTD Verification Report.  Only the ETP PAYG.  I have tried all of the different ways (Several times), now have a massive mess of reversals in my system.  I have been on the phone to MYOB (On hold for 2 hours), and they gave me information that didn't work.  I have tried everything.

       

      It is very frustrating.

      Hope this can be fixed soon, so we can all have a better day today.

  • SandraJorgo's avatar
    SandraJorgo
    Trusted Cover User
    3 years ago

    Me too.  I have re-activated term employees. Did a Zero run for all employees (47) waited overnight just in case.

    Still no ETP Figures. I have reversed the term pay and re did it - then ran a Zero pay for one guy - waited overnight again and still no ETP figures. I did have a similar issue last year and made a mess of a couple of guys year end figures reversing and putting them back in again.  Could not work it out - I tried to make the ETP before and after tax but eventually I got the totals to match their MYOB wage records to the ATO STP but I do not want to do all that again this year.  SO Please let me know when it has been resolved.  Can we do our next payroll in the meantime?

    • SandraJorgo's avatar
      SandraJorgo
      Trusted Cover User
      3 years ago

      I have done everything I can think of to do.

      Re-activated term employees

      reversed ETP payments

      Reprocessed ETP payments

      Ran 30.06.22 end of financial year Zero payroll run for all 57 employees

      Still no ETP coming up in the STP YTD or on employee reports

      I even did an update 2023 from STP

      Help please

      • NVK's avatar
        NVK
        Experienced Cover User
        3 years ago

        SandraJorgo have you checked term. employees' Income Type?

        To check

        Card Information - Payroll Details tab -Taxes.

        Should be: Income Type: Salary and Wages

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