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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Ability to export everything
MYOB cloud-based solutions badly needs the option for us users to export our data. This includes (but not limited to) all PDF attachments, invoices, contacts etc - along side the reports and other minor things that can be exported now. This is not necessarily so that we can do a runner and migrate to another accounting platform, but its absolutely critical when changing business structure (eg. from a sole trader to a Pty Ltd company) and starting with a fresh set of books for the new structure. I'm in a position where I'm having to spend hours manually saving everything so that I can cancel my original subscription and start fresh with the new MYOB subscription under the new entity. We need to legally be able to hold this data for many years in case we are audited by the ATO. Please add this functionality ASAP. I can see old posts where people have asked for this 5 years ago, but nothing has been done. It's not good enough.Cancel subscription
Hi, I called to cancel my subscription in MARCH and it still has not been cancelled and still being charged. I have emailed on two separate occasions and have received case numbers and NO response. Every time I call, the call does not get through despite being on hold for over 30 mins. This is absolutely ridiculous the customer service is terrible and I would never recommend this service to any business. You can't even talk to a human no matter what avenue you go through. I would like to be backpaid. I have never felt so infuriated by a company ever.
Cluttered User Interface
Hi MYOB, I am not sure if the team who design the Business UI have ever tried to use it in a real life situation because it is very cluttered with messages that waste so much space. Despite dismissing these messages they just keep coming back and most are either irrelevant, wrong or just spam. Here is this mornings example, I am reviewing the sales invoices and payments for a customer who is questioning how much they owe the business. Because there is no Customer Transaction report in Business Lite, we have to do this manually. List all the invoices raised for the customer, then drill into each to get the payment details and record this manually (I'm using Excel). The problem comes about that every time I go back to the list of invoices all the spam has again appeared and then I need to scroll down looking for the next invoice to interrogate because there is only room on the screen for a few invoices. This issue is not restricted to just the invoice screen, but just about every screen. Any chance we could have a real effort put into building a more usable UI? Thanks, AlanT
Super Payments Reference number not autoupdating
Is the Super Payment refernce number supposed to autoupdate? ie each new super payment automatically gets assigned the next number. Ours is defaulting to PS000003 and has never changed. To date we have been manually updating it to the next sequential number but sometimes that step doesn't happen which means we have duplicate reference numbers for payements.Annoying things - General issues
I have many things that I have hoped would be fixed by now. When recording supplier/customer payments - the oldest invoices should appear first. When entering invoices the cursor should automatically be on the customer field Auto category on invoice - we use the same code on all invoices why do I need to type in each time? Why can't supplier/customer credits just show as a negative? Having to go to another screen to allocate the credit against an invoice is time wasting. If you haven't allocated it before you only realise when you are doing the payment. It should just show as negative then be marked off with the payment. After entering a supplier payment, it takes you to invoice list. Should just go back to supplier payments to enter the next one. The "All invoices" list. Should automatically be most recent at top. The date range should also automatically reset to last 3 months. Sent emails - we need a sent emails list. There is no way to check when a purchase order was sent once it has been converted. Or see if a statement has been sent to customer. Need to see original purchase order. This should go on to the bill as an attachment when it gets converted. Or at least be saved somewhere as pdf.ATO figures do not match STP summary
Hi, My STP verification reprot and Payroll summary matches for the financial year. However, the report form ATO shows a different total. I've checked each pay period gross payment figure and PAYG and they align but the total somehow doesn't. Could you advise me on how to align these two so the ATO shows the same record as MYOB? Thanks
NZ Banks and Electronic File import
Hi, after some feedback. Looking to change banks as currently the MYOB electronic bank file doesn't download with future payday, code or particulars from MYOB. Bank saying MYOB file format issue (info doesn't appear in file) and MYOB saying bank issue. Anyone banking with ANZ, BNZ, ASB, Kiwi Bank, Co-operative Bank and electronic file pulling the below information correctly? Pay day - future dated Particulars, Code & Reference Would be keen to hear if anyone is with Westpac and it is working ok? Also, if you're happy with the banking experience for medium size business.
Pay Super
Hi I am having a lot of trouble getting the superannuation paid through my super. After numerous phone calls to myob and over 3 days on the phone with them it is has failed yet again. Myob tell me that I need to contact the bank to find out why this is happening. I do not have access to my employer's bank account so therefore I am unable to contact the bank to find out and my employer is overseas for another few weeks. Has anyone else had this problem and if so, how did you get it rectified so payments go through? Is there something my employer has to do with the bank as this is a first time payment from a new account which has been set up with the bank. Help please. I am at my wits end!
Payday Super - being able to choose date of payment
Over Christmas period I do payroll in advance as I have only salary employees. With the current Payday Super setup in MYOB, super will be paid before staff get paid! There is currently no option to choose a future date to process and pay super. This is pretty vital as it makes no sense to not be able to choose a payment date and super being paid in advance of actual payday.Payday Super
Hi Team, With the introduction of Payday Super, we are concerned about the time it takes from the payment being processed the superannuation module in MYOB and the funds hitting the employees superannuation fund. In the example below payroll was processed last week and the superannuation is still in progress! You will note that this is not the first time using the superannuation payments in MYOB nor are the amounts for new employees. Given that payday super states that the employees fund must receive their superannuation within 7 business days of payday, can MYOB provide assurances that this will take place as based on the example above this seems doubtful. If you can't provide assurance that this will take place, will MYOB be liable for any penalties that businesses incur for the superannuation they have paid that does not reach the employees superannuation fund within the required timeframe (7 business days)? Thanks in advance.
