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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
New Bank Feed
Extreme screen overload in the new bank feed screen. What on earth made you think filling every inch of the screen was an improvement? The previous layout was sleek, efficient, and worked exactly as it needed to. Now it’s a cluttered mess where the important information gets lost, and quick allocations take twice as long because there’s no clear focal point. It feels like usability and workflow were completely ignored in favour of unnecessary redesigns. Thanks for not considering the end users — I guess it was nice to give the coders something else to play with.
STP Reporting not reflected to ATO
Hi, I am new to MYOB and did our companie's first pay run in April 2026. Although the pay run was successful, however the STP reporting sent 0$ to ATO. Since then I have sent 3 updates, but all are showing as 0$ in ATO. The pay run successfully comes up in YTD verification reports but does not get displayed in ATO. I can see in the community that other users have also faced similar issue and it seems a common occurrence to a new user, but none of the threads have any solution in it. I did raise a support tickets asking for help in Myob Support but it was closed after 3 weeks without providing any resolution. Calling up the helpdesk leads me to wait for 30+ minutes and no one bothers to pickup. I am at a bit of loss what needs to be done here. Can community member please help Do note, I did create the payrun first and then followed prompt to send the STP report to Myob, not sure what else I need to do, but effectively in the STP report page , all reports come as 0$ only.
Unable to login to my account for over 2 weeks.
I have been unable to login to my account for over 2 weeks. I get the 'Something has gone wrong ' error message. I lodged a support request 2 weeks ago and am still waiting for a response having called twice to chase up. Is MYOB actually running a support desk any longer?
Bank Feeds & Bank Recon "Something Went Wrong" Error
I have not been able to access my bank feeds or my Bank reconciliations via MYOB Business for over a week now. When I select either one of these it comes up with the same error " Something Went Wrong. Try refreshing your Browser if the issue persists contact MYOB Support" I have lodged a case over a week ago and I am still waiting for a response, I have also been on hold for over 45 minutes as well as in queue with live chat however I don't have hours of time to sit and wait for a support tech. I need to reconcile to meet deadlines. Does anyone known how to fix this as I'm not getting anywhere with support.
Myob recorded payment but client says she didn't pay
I have a client which shows as paid via myob direct credit but she says she didn't pay it and can't see it on her bank or visa records? The money is in my bank, I want to make sure Myob hasn't recorded a payment for the wrong client. How do I verify this?
EMAILS ARE NOT SENDING
Is anyone else having issues with emails not sending, it is intermittent but some invoices are going through straight away and others are not sending when trying to do so, I either leave it for sometime and it never sends, or I resend them and the customer gets 3-5 emails over the next 60 mins. This has been happening for the last week at least. This should be a much quicker action which occurs promptly. Today I have sent 5 invoices, 3 went through instantly, the other 2 I have now sent 3x and still not showing as sent on the invoice activity or my copy has not shown up in my inbox. It is very hard to keep on top of this and it is making my job take longer and making payments take longer to receive. THIS IS NOT WHAT I AM PAYING FOR!!Change bank account details for a Super Fund.
If I can't edit bank account details for a Superannuation Fund & I can't delete it because it has payments recorded against it AND I can't add a new fund with the same details including updated account number; What am I to do? NB: I am the owner / administratorSUPERANNUATION PAYMENT RECEIPT
PLEASE!! PAYMENT RECEIPTS GENERATED FROM MYOB UPON PAYMENT IS A MUST. The receipt for payment of Superannuation is supporting documentation that is required promptly for claim submissions. Delays in receiving these receipts create unnecessary compliance and administrative issues. Having to “shoot a quick email” to paysuper@myob.com to obtain a receipt is quite unreasonable, particularly with the turnaround time often exceeding 5 working days to receive..
BETA for Smart Matching in Banking Turn it Off
Recently, we were asked to try the Beta for SMart Matching in MYOB banking for transaction processing which is suppose to use Smart AI to speed up processing. My experience is the return of the webpage in the tab Banking/Transactions has been slowed down so badly, it can sometimes never resolve its self. I'm left hanging with a loading webpage screen forever. The page is trying to do to much and gets it reduces my local PC security environment. I now want to turn it off . How do deselect. I have over 10 Ledgers in MYOb to process each day and it the smart Matching has slowed down the 8 ledgers to such an extent I can not get through the activity of matching 9a 20 minute job) in a full days processing. The SMart Matching as also introduced when I found teh bank transactions screen is very slow, like it i being asked to do to much already. the webpages get ot a Hang position. and That is after I add it as safe to my antiviral secure counterparty. SO I'm opting out of this and How do opt out and do not tell me to use the Banking transaction web page as I'm stuck in a loading loop and the page does not load. I looked in settings and can not see the option to get out the beta opt in!!! The webpage cloud is being asked to do too much. I have similar challenge with the payroll run payroll pages when having over 15 staff in a pay run, it is like to much for the MYOB webpage to process successfully.
AI Intrusion
I know this is probably not a popular view but at our business we hate AI as it is not secure and it's being pushed too quickly so is quite buggy. I know it has been good for some industries but it shouldn't be pushed on those of us that don't want it at this stage, until more research and stability has been done. We don't want this feature, especially whilst in BETA mode so where is the opt out function? There should be an option as to whether you want to be part of the BETA testers or not & we DON'T want BETA AI rooting through our accounting system. Please give the option of NOT using AI! How do we turn it off???Smart Invoice Reminders helps you get paid on time, without the awkward chase.
Clearly there are many people now sick of this magical reappearing banner. The best solution being offered is to pop on over to the ideas exchange and let them know all about. But hang on - ideas are creative new thought bubbles to help improve the platform We are actually complaining about continuing unsolicited advertising within our paid for software Yeah I get it popping up every now and again and we can hit the close button and get back to crunching the numbers Here's an idea - I'm all for letting us know about new features by using the banner and then we can choose to make it go away But leaving it there permanently is too muchGeneral Ledger Report that includes Supplier Name and Bill Description details
MYOB need to have better standard reports to allow ease of checking and verifying accounts and transactions. A basic report, that all your competitors have, is a GL report that includes the supplier name and bill description details rather than payment information. MYOB needs more flexible reporting that allows users to add columns and customise the reports.How to include the supplier name and bill description in the General Ledger Report?
Hello, Does anyone know how you can bring the supplier name and bill description into the General Ledger Report? This report in its current format is pretty much useless as it doesn't give you any information about a transaction. You cant export a list of transactions from a GL Account and easily check that things are correct. Thanks, Andrew
