Can't confirm company files

Hi Richard56 

Yes it is a lousy way for MYOB to treat it's customers - over the years they have turned off automatic online confirmation for v19 etc numerous times. Last year they put up this website for v19 users to generate their own codes - this was the only positive sign on this issue I have seen in years.

As for 3rd party making a buck, the background is interesting - I know the owner of the business. He buys the codes from a UK developer (so literally makes a buck or perhaps 3) who in around 2011 found a way to generate the confirmation codes. This was because after selling some 10k MYOB licences in the UK, MYOB shut down UK operations, shut down the confirmation code server and sold the client list to another accounting software company. This left UK MYOB users unable to confirm their files and forced to switch to the other accounting software company (and buy a new licence). A MYOB Users group was setup to generate codes for those users who wanted to keep using MYOB, some of whom are still using MYOB today, over 10 years after MYOB left the UK.

Hope you get in touch with a competent moderator. 

Regards

Gavin

Hi Hannah

I have the old version 16.5 - I don't want to upgrade to an online/subscription service - V16 is adequate for what we need.

Could you please help me confirm our company files.

Richard

Hi Richard56 

To keep using your existing version, try https://www.fghtables.com/myob/confirmation6.php

Costs $12 but may save you some time and angst dealing with MYOB for a solution.

Regards

Gavin

Hi, Richard56. Thanks for reaching out!

We will be happy to assist you in confirming your file. Can you please provide the following through a private message:
- Your Serial Number, click on “Setup”, then “Company Information”.
- Then find the Product, Version, and CDF number we click on “Help”, then “About MYOB AccountRight”.

Regards,
Hannah

Hi Hannah

How do I send a private message? ("Private message" in your reply has no link).

Richard

Hi, Richard56. Thanks for your response. We received an information that there is an error in confirming the company file. To resolved this concern, kindly install the latest MYOB AccountRight software then upgrade the file offline which take a while. Then, confirm online. Please let us know how this works on your end. Thank you for your patience.

Hi Gavin

Thanks, that's a very interesting link. It's a little alarming that this is such a persistent problem a third party can step in and make a buck out of it. This is a lousy way for MYOB to treat its customers.

I will persevere for a while - MYOB should fix this and it looks like they do if you can break through to a competent moderator.

What a rotten company.

Thanks again,

Richard

Hi, Richard56. Thank you for your patience. We've received information that the confirmation functionality is now operational. If you need any assistance confirming your files, please do not hesitate to reach out. We apologize for any inconvenience this may have caused.

Best regards, 

Hannah