Find answers, offer solutions, ask questions
Featured Places
MYOB AccountRight Ideas Exchange
Add your ideas to improve MYOB AccountRight software and vote on ideas to help us build what is most important to youFeatured Places
MYOB Announcements
The latest news and happenings on the MYOB Community Forum.Featured Places
AccountRight: Getting Started
New to AccountRight? Start your journey here.Featured Content
Hi Everyone
MYOB AccountRight version 2026.4 will be released on May 13th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include impro...
Featured Content
We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Superanuation Payment errors
Hello, I am attempting to do our first superanation payment thru the "Pay Superanuation " button on the payroll screen. I am getting a red cross up beside the emplyees that have QSuper as their supanuation. I rang the MYOB support and was advised the numbers must be wrong. The thing is I have been using thesae same numbers for the last 15 years and ppaing thru Sunsuper with no issues. Can anybody shed som light on what might be wrong or has anybody else had the same issue. Thanks Peter CookProblem setting up Pay Super
I am following your guide to set up Pay Super. Step one is as far as I get. What I am told will appear when I 'Go to the Payroll menu and choose Super payments.' is the attachment 'Pay Super 1' What I see when I 'Go to the payroll menu and choose super payments' is the attachment 'Pay Super me' which is just a log of my previous payments. Nowhere am I seeing a + Sign up to Pay Super. Please help! Thanks Carolyn
Can AccountRight export a SAFF file for a third-party clearing house?
Hi Team, Can AccountRight export a SAFF file or contribution file for upload to a third-party clearing house? I can see the Pay Superannuation option, but it directs me to the MYOB Pay Super sign-up process. Could you please confirm whether AccountRight supports exporting a contribution file for use outside MYOB Pay Super? thank you
What is the escalation process at MYOB??
Can someone in the know please tell me what the escalation process is at MYOB? After 6 weeks of continual phone calls and discussions with support staff, only to be told the issue is being escalated to the development team and then having no feedback whatsoever, I am at the end of my tether, the issue is unresolved and I need this escalated properly!! Is there a complaints process?What will happen April may and Jun super payment
I am using MYOB AccountRight and currently pay superannuation quarterly. I have not set up Payday Super yet, but I plan to set it up next week. How should I handle the super payments for April and May up to the date I set up Payday Super? Should those amounts be paid separately, or can they be included after Payday Super is activated?
Emailing invoices from Browser version of MYOB
Why are we only able to email 50 invoices at a time from the browser version of MYOB. From the desktop version, you can email as many invoices as you like. Today, I had 274 invoices to email and I had to do it 50 at a time from the web version, I had to expand the list beyond the first 50 and then manually tick the next 50 invoices to email and so on until I'd done all 274! Seems so ridiculous and inefficient.
MYOB Accountright issue with Outlook
Hi all Hoping someone can shed some light please. Firstly we don't use MYOB for invoicing directly, as we deal with large mining Companies and need to add attachments to invoices, so prefer to use our Outlook. Our current Outlook is quite old and our IT advises we need to use this, due to multiple shared inboxes. Problem # 1 - We are now having to Allow every email from MYOB with a popup from Outlook advising a program is trying to send an email on our behalf - is there a fix for this, as sending statements, payslips etc for 100's of clients and staff is tedious having to 'allow' each email prior to sending. Problem # 2 - Today, one of our staff could not send an email from MYOB, with an error along the lines of can't send from new Outlook, can only use Classic. The email being used was Classic. Any ideas of what the issue is, no difference in the Outlook program we use, just one day to the next.Payroll setting "Automatically adjust base hourly or base salary details" - affecting both hours and hourly rate
We have a payroll category for a shift allowance, which is paid as 1.5x or 2x the base hourly rate. In the past, I manually reduced the number of base hours from 38, and paid allocated the other hours to the Shift Allowance wage category. I thought it would be better to have MYOB automatically reduce the base hours when I use the Shift Allowance categories - in the same way it does this for Personal or Annual Leave. However when enabling this setting, this week it has: reduced the number of base hours from 38 to 33 hrs. Correct. also reduced the hourly rate for those base hours. Incorrect. Because the base hourly rate is not shown on the Process Payroll screen, this obscurity is not seen, until employees receive their payslip. Am I misunderstanding this feature? Or is there a bug/glitch that needs to be reported/corrected? I interpret the dialog box mean: automatically adjust the number of base hours (for an hourly wage), OR for a salary employee, adjust the base salary amount ($) by the allowance. (for a salary wage) But not to do BOTH!
ETP selection button appears but no dropdown
I've spent 2 hours on hold and 30 mins on the phone to MYOB support, and have verified I've actioned everything correctly for ETP payments. This includes being advised to ensure the ETP pay category is set to Salary, which is opposite to the online MYOB instructions that say to select Hourly. Regardless, either way the end result is - In the Pay Employee wage processing window I can add in the ETP ex gratia amount and then the ETP Benefit Type button appears in the bottom right. From there I click it and am supposed to see a drop down box to make a choice. The window is blank. How do we resolve this?
EPT Taxable and PAYGW Reporting
In the EOFY STP reporting section there is a specific category of PAYGWH on the ETP. Is there an option that pops up in MYOB reporting so that it's not directed through the usual PAYGW reporting? The accountant has advised that ETP payment is reportable by the ex-employee but not by the company as legally instructed (reason and matter I cant describe) Can any one please advise on this Thank youMYOB offline being phased out
I Just received an email regarding the phasing out of the desktop library I’m pretty disgusted that this is happening and having to have all files online and was told this would be happening mid June 2026 - not even the end of a financial year for an accounting program this is pretty pathetic. Was told each file would be $ 35 per file What happens to files that may have an audit and accounts that are needed for a 7 year period not to mention end of year journals for this current financial year. I have been working with this program for 32years & not everyone wants their files online & in the cloud - let alone those who don't need payroll, use bank feeds or all the extra's that are in the program - not to mention those who live rurally with **bleep** internet Very annoyed
ABA supplier payments not in alphabetical order!
My ABA files for supplier payment runs are not being created in Alphabetical order. It is something MYOB is doing because when I look at the file in Notepad its all over the place. I don't know why this has suddenly happened, could have been when we upgraded to the online version recently, I am not sure. It is a pain when we do our EOM payments (lots of suppliers)! How do I fix this?
Bank feed for Share Trading Account - match to existing transactions incl both Receive Money & Spend Money
I am new to Bank Feeds and am getting up to speed before 18 Jun 2026 changes for offline files. I record a Receive Money for Share Sale transactions as they occur, and Spend Money transactions for Share Purchases. There are usually multiple transactions grouped together as the bank debits/credits the Share Trading bank account 2 days later as one lump sum. However, I can't work out how to match to existing transactions in bank feed as MYOB only allows Spend Moneys to be matched to withdrawals (ie. can't offset the credits from Receive Moneys). Vice versa applies too. Any tips?Single Sign On
We are using MYOB 2026.4 SE and cannot log onto our desktop version. Screen seems to loop and suggest we should get an Open Account Right button but we don't. We did everything suggested? Uninstall and reinstall software Clear Browser cache Clear MYOB cache Restart server Has anyone had a solution to this most annoying issue? ThanksBank Coding Report with Running Balance
I need a report that is the Bank Coding Report but with a running balance of the bank balance. Does anyone know if this is possible? As if you are looking at the bank statement but with the transactions coded to the category. The report needs the following: Date Description Withdrawal $ Deposit $ Category Notes Running BalanceContra with third party - keeping the supplier invoice open
Not sure on the best way to input this. We have a supplier that we have created a sales invoice for as a warranty claim. They then send us a credit note invoice that will cover generally only part of this claim. Now I can create payment to the sales invoice as a contra payment but I can't receive the supplier credit note to contra account as I need to keep it open to apply to that months bills from the supplier through a third party. I have tried entering the credit note with the account number as the contra account but unless I select no gst it doesn't match up correctly in the contra account. Is there a better or easier way to do this that doesn't mean we are losing the gst portion of the invoice?
