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AccountRight: Getting Started
New to AccountRight? Start your journey here.Featured Content
MYOB AccountRight version 2026.7 will be released on August 19th 2026.
AccountRight updates are typically made available around the middle of every month.
These updates include, new features, up...
Featured Content
We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Superannuation Issue - unable to allocate payment
Superannuation has been processed and the payment has successfully been debited from the bank account. The withdrawal is showing correctly in the bank feed, however, there is no corresponding transaction available to apply the payment against. I have now spent 1 hour and 40 minutes on the phone with MYOB, having been passed between three different people, and unfortunately no one has been able to resolve the issue or provide a clear explanation of what has happened. Any ideas community team?
STP 3 data files
STP 2 data files Just looking for advice... My client has 2 untidy data files, so decided to start a new data file for each one combining them into 1. Started combined employees payroll, stp etc for 6 weeks. He has now decided to go back to the 2 separate data files again. My concern is STP, EOFY payment summaries, I am not sure what to do about this? Hope this makes sense and some advice would be appreciated.
Lodging payroll with ATO error
I keep getting lodgement errors with the ATO, we have 27 staff and I'm only able to process 4 people at a time before I get a lodgement error. MYOB keep closing my support requests (4 times now), I respond to their emails about more information and then they promise to call and don't call. I have cleared my cache and still I get the error. can anyone else help as MYOB don't seem interested in helping. Thanks
Journal Import Error - 1 record skipped - Input string was not in a correct format.
Hi MYOB users, I am using the general journal import function to import the journals. I am now getting this message of 1 record skipped and unable to import it and it says that the import string is not in the correct format. I am yet unable to resolve it. Does anyone else encountered this issue? The message is records imported without errors. 0 records imported with warnings. 1 records skipped. Summary of errors Error 0: Unexpected import error - Input string was not in a correct format.
Importing website sales
When i try and import our website sales into Accountright it is saying i am missing a Card-ID, but very often they are new sales on the website so they are new customers and don't have an existing customer card. However, it still happens if they are an existing card. Anyone got any work arounds for importing one off sales?Long Service Leave Entitlement - no longer showing on payslip??
Hi - I have noticed that since 01/07/26 the Long Service Leave Entitlement is no longer showing up on payslips. It still has the show leave balance on payslips selected and the employee's that are applicable for Long Service Leave are all selected and have it definitely selected on their card. We haven't ammended our template????Attachments not showing in Bank Register
Majority of attachments are not appearing in the Bank Register. This applies to both "Pay Bills" and "Spend Money" transactions. These do however all appear in the purchase register. Even when the transaction is opened in the Bank Register the attachments are missing. Not a big one but makes ensuring all inbound invoices are attached somewhat tedious. Any ideas?Super payment returned - clear pay reversal
Hi, we received one employees super contribution back into our bank as they changed funds. Ive followed the "Returned Superannuation contributions" Instructions and paid into new fund, but how do I clear the pay reversal (the negative super amount) in the super payment window? Thankyou in advanceUnable to open company file AR Desktop
I have a client who invited a staff member to access the AR Desktop and the below error message keeps being received when she tries to accept the invitation and login: Another employee has the same settings and can login on the same computer so what is happening to prevent the employee access?How to back up/make read only
Hi MYOB team, I have closed my business and need to make my file read only/ and or have a copy on my computer. Everytime I back up it says it's on Icloud and I can't find it. If i Unsubscribe will my MYOB account right be 'read only'? I tried to follow other threads and downloaded the MY AR server edition. To try to import into it but, can't seem to do it as everything is too confusing. Thank you
Can't open online company file when upgrading to 2026.7 from this afternoon
The message "the company file needs upgrading". It asked me to upgrade from 2026.6 to 2026.7, I clicked yes. The selected file showing "upgrading" then back to "active" in My Library it still shows version "2026.6" . When i tried to open it, the same message appeared again after restarting. I tried a few times, the same issue. I tried to call technical support line, long waiting no answer. Can someone help? Thank you in advance.Database duplication to a spare MYOB test file?
Hi All, We are in the middle of implementing a new software integration and would like to duplicate our current file to the test file we have already set up. We figured the easiest way would be to restore to the test file however now that MYOB have removed that essential function, would the simplest way forward be for MYOB Support to do the duplication on the back end? If it is possible I will wait the hours on the phone to talk to someone because emails queries go unanswered for days on end it seems.Before you close everything on Accountright not printing...
Regarding this forum post Sorry MYOB team, but our installation is still not printing on every sales register tab. Start at command centre -> Sales -> Sales Register * All Sales tab - no preview/print Quotes tab - preview and print works Orders Invoices - no preview/print Open tab - preview and print works
