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AccountRight: Getting Started
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MYOB AccountRight version 2026.6 will be released on August 3rd 2026.**
Please note, Instead of the usual July AccountRight release, we’ll be rolling out two scheduled releases in August as we com...
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We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Payday Super
Hi, I am attempting to process Payday super for one of my employees and receiving the error "This fund can no longer receive contributions using Pay Superannuation. Please edit the fund ........." The fund is Future Super, ABN: 68 964 712 340 USI: 68964712340019 which is an APRA registered fund with no contribution restrictions per the Super Fund lookup tool, PDF attached. Help would be greatly appreciated. Thanks, Bronwyn
Record Supplier payment and Prepare electronic payment online vs desktop
Hi I decided to enter a few supplier invoices in the Online version today for the first time. I also had the Desktop version open so I could check that everything was working correctly at each stage. When I recorded the supplier payments as EFTs in the Online version, everything appeared to process correctly, and the payments were listed in Prepare Electronic Payments. However, when I opened each individual EFT payment, it stated that the banking details were unavailable. These suppliers have been paid numerous times in the past and their bank details have not changed. I checked the supplier cards in both the Desktop and Online versions, and the bank details were present in both, so I'm not sure why the Online version was saying they were unavailable. I wasn't prepared to risk processing the payments. I deleted the EFT payments in the Online version and instead processed them in the Desktop version. Everything worked as expected there, and I was able to prepare, download file and process the EFT payments successfully. Before processing the EFT file in the Desktop version, I checked the Online version again, and it was still showing banking details unavailable for the same payments. Is there a known issue or glitch between the Online and Desktop versions that would allow EFT payments to be processed in Desktop but not in Online? What would have happened if I hadn’t checked each EFT individually online - would it have processed or rejected it?
Report Performance Issues
Hi MYOB Team & Community, Since June 24 2026 we've had persistent timeout errors in our AccountRight file, mostly on sales, Profit & Loss and GL reports. We initially assumed this was EOFY load and would settle down. It hasn't. We're now three weeks into the new financial year and still hitting the same timeouts. We've stripped the data being loaded down to a bare minimum and the timeouts continue regardless. It's also broken our third-party apps connected to our file, as they hit the same timeout on transfer. This affects all users on our file, not one account or machine. Has anyone else experience these issues lately? If you've found a workaround, please share it. And if anyone from MYOB is monitoring this, we'd appreciate an actual explanation of what's causing it and a timeline for a fix, three weeks without reliable reporting has been incredibly challenging for our business at what is already one of our busiest times of year. Thanks.Electronic Payment - Is there a bulk selection for this when importing a file to Myob?
Hi All I have successfully imported a file into Myob. The file has multiple transactions over 50 in the bank as spend money. Is there a way to bulk select the Electronic Payment icon? If not, is there a program I can use to do this and what is the cost? Thanks RobPersonal Leave Pay is being deducted each payroll
I use MYOB AccountRight and have just checked the Leave Balance Detail Report. As per my screen shot you can see that the employees pay is being duplicated and that 38 hours of personal leave is being deducted from their Available hours each week. Our employees have not used any personal leave this year. I have noted that this began in December 2025 after paying our employees upfront for their Christmas Leave.
Missing overdue invoices from open invoices reports
Did anybody else came across it? Just ran an open invoices report and noticed a 9 months old overdue invoice on it . Download this report monthly, covering 2 years back . The invoice did not appear on the last 6 reports . Went back 7 months and the invoice was there. When I contacted MYOB support , they said that the issue was fixed, as now the invoice is picked by report and I should not be relying on one report, but should run at least two different ones , i.e. sales ledger report to see if it reconciles. It is very disturbing as we do rely on MYOB reports and did not realise that you need to double check such a simple report to pick up all the overdue items . Does everybody double check the integrity of the basic reports? Do you do it regularly? Thank you
Annual Leave for a full month
Our employees get paid an equal monthly salary based on 164.667 hours per month (38 hours per week/7.6 hours per day). The payroll period is the 1st of the month till the last day of the month, for example 1 July 2026 to 31 July 2026. If the employee has an annual salary of $60,000, their payroll is a gross amount of $5,000 per month every month. One of our employees has taken annual leave for the entire month of July 2026 (1 July 2026 to 31 July 2026). This is equivalent to 23 days annual leave x 7.6hours = 174.80 hours of annual leave. What is the correct way to reflect the annual leave hours when processing the July 2026 payroll, as it is 10.133 hours more than the hours per normal monthly payroll (164.667)? Thank you.
Payday Super-Still "processing payment"after 5 days
We processed our payroll on 7 July 2026 through MYOB STP and, for the first time, processed Payday Super through MYOB on 9 July 2026. The super payment was successfully deducted from our bank account on the same day. However, it has now been more than 5 business days, and the payment status in MYOB is still showing "Processing Payment." Has anyone else experienced this with their first Payday Super payment? Is this normal, or should I contact MYOB Support? If so, is there a specific team I should contact? Any advice or shared experiences would be greatly appreciated.Newcastle Permanent Bank Feeds are they delayed
I have a client that has not had any new transactions in Bank Feeds from Newcastle Permanent since 10 July 2026 - is anyone else experiencing a similar delay? There are definitely new transactions on the bank account since that date. Please advise how I can fix this. I have checked that Status is Bank Feed Ready and I have tried Get Transactions and it says that it has updated as at this morning but there are no new transactions in feeds. Look forward to your reply, thank you.
Time billing & salary
Hi, We use timesheets in our business, as all of our staff are on hourly wages and our customers are billed through time billing. We have a new person starting this week who has been put on salary for some reason, however all of his hours will still need to show up in time billing for invoicing and job reporting purposes. I'm stuck on how to do this? Any help is appreciated! Thanks
Payday Super payment timing
Hi, I made a super payments on 8.7.2026 and as of today, 15.7.2026, they're still showing as Processing Payment. The payments left our bank 8.7.2026. I checked my own payment in my fund to see if it had been received and it hasn't. These payments are due 17.7.2026 and I'm becoming very concerned. Normally it takes 7 calendar days for the Status to update but we're now on 8 calendar days (or 5 'super' days). While I understand there's still 2 days for the payment to go through, there's no 'fixable' time if there's a problem and a payment is rejected.
EOY Payroll waiting to finalise
Hi I have emailed & currently waiting on hold for MYOB to answer. I can't finalize 13 of my Employees because the Summary is MYOB doesn't match STP. I have worked out it is a pay from July 2025 (i did 2 payruns on the same date & one has submitted the Super but the Gross went thru as $0.00). I have done an Update, zero pay, $1.00 pay/-$1.00 pay solutioions - none of these will push the dat thru so i can complete end of year. Research is saying MYOB needs to do a BACKEND ADJUSTMENT (it is possibly looking like a ghost transaction, as yesterday i printed off reports that brought up this particular payrun with a June 2025 date which is incorrect. Yesterday was ATO cut off date for Finanlising payroll - i have been working on this issue for 4 full days and need someone to contact me asap.Supplier Card Has gone missing
One of our supplier cards has been completely disappeared from MYOB ACCOUNT RIGHT. The supplier no longer appears in the cards list, and when i search for it nothing comes up. I have also checked in active cards and nothing is there. Stange part is that all the purchases and payments recorded against this supplier over the years have also disappeared. Has anyone experienced this? or know what has caused this to happen. Can anyone help recover the supplier and its transaction history? Any help would be greatly appreciated.Payroll error
An employee that has left our business was mistakenly paid their usual wage. This was processed through the bank. They have since returned the payment to our bank account. I do not know how to rectify this problem in MYOB. I cannot adjust in a future payroll payment as they will not receive any further payments. Also, how do we rectify in STP notifications?Enhancement Request: Auto-populate Supplier Default Expense Account when creating Spend Money transactions from In Tray
I would like to suggest a possible enhancement to MYOB AccountRight regarding the In Tray document processing workflow. Current Behaviour When a supplier invoice or receipt is received via In Tray/OCR document capture and a user chooses Create Spend Money, the transaction does not automatically populate the expense account assigned to that supplier in the Supplier Card's Buying Details. As a result, users must manually select the expense account each time, even when: the supplier has been correctly identified, a supplier card already exists, a default expense account has been assigned within the supplier card, and the supplier is routinely coded to the same account. The issue is most noticeable when using In Tray as the source document repository, as users want to: retain the OCR receipt attachment, create the accounting transaction directly from the In Tray document, and rely on supplier defaults to streamline processing. Suggested Enhancement When creating a Spend Money transaction from an In Tray document: Automatically populate the allocation account using the supplier's default expense account from Buying Details; or Provide an optional preference setting: "Use supplier default expense account when creating Spend Money transactions from In Tray documents." Users should still be able to override the account if required. Benefits Reduced data entry. Faster processing of supplier receipts. Improved coding consistency. Reduced risk of account allocation errors. Better usability of the In Tray and OCR functionality. Thank you for considering this enhancement. Kind regards, Jonathan AO Palm Beach Share & Care
