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AccountRight: Getting Started
New to AccountRight? Start your journey here.Featured Content
MYOB AccountRight version 2026.9 will be released on October 14th 2026.
AccountRight updates are typically made available around the middle of every month.
These updates include, new features, u...
Featured Content
We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Customise invoice date
I am trying to set up the invoice date as the last day of each month (for examples 31/07,30/09/2026 etc.). Currently the date shown on MYOB invoice is the date on which the data is exported from the other platform (for examples 12/07, 05/09/2026). Any ideas much appreciated. Thank you. Kim Ngo
MYOB incorrectly locked us out although subscription to date
Hi Yesterday MYOB notified me that our subscription is cancelled due to non payment. Although they were paid on the 7th October. We have been a loyal customer for over 30 years and never missed a payment. This morning our staff were unable to login. It took us an hour and a half to sort out and be told sorry it was a glitch. Very disappointed as we had staff sitting around unable to function/work. This cost me loss in wages. MYOB needs to have a system that doesnt close its customer out of their accounting system this easily. So I wonder how many other customers had the same problem
PayDay super for contractors who are paid allowances through payroll
Is it possible to set up an employee/contractor in three ways in MYOB? 1 - As a supplier when they invoice us for fees. 2 - As an employee to pay them award travel/meal allowances or if they choose to be paid through PAYG. 3 - As an employee, but on a separate employee card, set up as Other and Labour Hire with no Tax File Number entered. Then we could potentially pay super this way on fees that have invoiced us for without having to report OE. Would the system allow that in MYOB? This is for someone who may work a number of short contracts with our company over many months. Or is having two employee records with the same super info a problem?
MYOB Team – Incorrect Date Displayed When Submitting Leave Requests Day
Hello Tech Team, As we continue our pilot testing of MYOB Team, we have encountered another issue relating to the dates displayed when submitting leave requests. When filing a leave request, the app records the selected date as one day earlier. For example, if I want to submit a leave request for 28 October, I need to select 29 October for the correct leave date to appear. Additionally, from the manager’s view, the submission date is also incorrect. A leave request submitted today, 28 October, appears as though it was submitted yesterday, 27 October. We have encountered this issue on both Android and iOS devices, across our Clock On/Clock Off Mobile and Timesheet testing. Could you please advise what may be causing this issue and how it can be resolved? Please see attached file for your reference. Thank you for your assistance.Approved MYOB Team leave not appearing in AccountRight
Hi Tech Team, As part of our pilot testing, we submitted a personal leave request through the MYOB Team app. The manager approved the request in the MYOB Team portal, and it also shows as approved in the test employee’s app. However, the approved leave is not appearing in the employee’s timesheet in MYOB AccountRight or in the payroll preview for the relevant pay period. For context, the employee is set up as hourly, and we use Clock on, Clock off mobile in MYOB Team. Could you please advise whether the approved leave should automatically flow through to AccountRight and, if so, what we need to check to resolve this? Please see attached screenshots for your reference. Thank you for your assistance.
Business Verification and Secure Payments
I started going through the business verification process, and I'm not very keen on giving anyone non-specific direct debit access, as we do not want to use the secure payment option. My question is, if we are forced to do this, so we can still email invoices from MYOB, but opt out of secure payments, which we don't want to use, will our invoices still have those new options on them but disabled?
Unable to Process Super for a New Employee Awaiting TFN
Dear MYOB Support Team, I am using MYOB AccountRight and have recently added a new employee who has applied for a Tax File Number (TFN) but is still waiting for it to be issued. MYOB prompted me to enter 11111111 as the TFN while the employee’s TFN application is pending. However, when I try to process the employee’s superannuation payment through MYOB Pay Super, I receive the following error message: “You need to enter a valid TFN for this employee.” As a result, I am unable to process the superannuation payment for this employee. Could you please advise me on the correct way to handle this situation in MYOB AccountRight? I would appreciate your step-by-step guidance on how to resolve this issue. Thanks TobyMYOB BILLING TEAM UNABLE TO APPLY PAYMENTS
I have today received an email saying my account has been suspended as payment is overdue. Beyond frustrated!! In April our direct debit failed due to an issue on MYOB's side. I made 5 payments via EFT in May, June, July, August and September and sent copies of the bank receipts. MYOB have still not applied the July and August payments. Then in September MYOB 'tested' the direct debit as they had "fixed" it. They took 2 payments of $165 on the same day.... leaving my account in credit for $330.00. On my bills they have charged me 5 x $11 direct debit dishonour fees.... a charge I refute as the failure was on their side, my direct debit has been in place for 8 years and never changed. I am again on the phone to MYOB and having to start from the beginning again...... If I do not get any satisfaction in the next week I will have no option but to contact the AFCA and lodge a complaint. Surely, it can not be that hard for a company selling accounting software to reconcile their own customers accounts.....????
Notification on receiving Purchase Invoices in Intray
Hi Does anyone know how to set up notifications for when you receive a Purchase Invoice in your Intray on Desktop? I've had a look and can't see where the set up for this is but if anyone can help it would appreciated as I know you must be able to do something easy like this - as all other software do. Many thanks Carol
Dashboard super balance incorrect
My AccountRight dashboard says I owe $206.67 in Super. I am 100% sure I don't owe this to anyone, particularly now we are paying super with each pay run. This file has been going for decades, and moved in 2018 from Reckon to MYOB, so it could be an old error that was never rectified (and never will be!). The dashboard would be much more useful if I could see each week that we are back to zero and I haven't missed paying the super on my pay run. Is there any way to clear this back to zero (and for bonus points see where the figure of $206.67 is coming from)?
