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AccountRight: Getting Started
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Hi Everyone
MYOB AccountRight version 2026.4 will be released on May 13th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include impro...
Featured Content
We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Emailing invoices from Browser version of MYOB
Why are we only able to email 50 invoices at a time from the browser version of MYOB. From the desktop version, you can email as many invoices as you like. Today, I had 274 invoices to email and I had to do it 50 at a time from the web version, I had to expand the list beyond the first 50 and then manually tick the next 50 invoices to email and so on until I'd done all 274! Seems so ridiculous and inefficient.
Superanuation Payment errors
Hello, I am attempting to do our first superanation payment thru the "Pay Superanuation " button on the payroll screen. I am getting a red cross up beside the emplyees that have QSuper as their supanuation. I rang the MYOB support and was advised the numbers must be wrong. The thing is I have been using thesae same numbers for the last 15 years and ppaing thru Sunsuper with no issues. Can anybody shed som light on what might be wrong or has anybody else had the same issue. Thanks Peter Cook
What will happen April may and Jun super payment
I am using MYOB AccountRight and currently pay superannuation quarterly. I have not set up Payday Super yet, but I plan to set it up next week. How should I handle the super payments for April and May up to the date I set up Payday Super? Should those amounts be paid separately, or can they be included after Payday Super is activated?
MYOB Accountright issue with Outlook
Hi all Hoping someone can shed some light please. Firstly we don't use MYOB for invoicing directly, as we deal with large mining Companies and need to add attachments to invoices, so prefer to use our Outlook. Our current Outlook is quite old and our IT advises we need to use this, due to multiple shared inboxes. Problem # 1 - We are now having to Allow every email from MYOB with a popup from Outlook advising a program is trying to send an email on our behalf - is there a fix for this, as sending statements, payslips etc for 100's of clients and staff is tedious having to 'allow' each email prior to sending. Problem # 2 - Today, one of our staff could not send an email from MYOB, with an error along the lines of can't send from new Outlook, can only use Classic. The email being used was Classic. Any ideas of what the issue is, no difference in the Outlook program we use, just one day to the next.
Card Menu Contact Log - More space please!
We use the contact log to store a lot of notes about customers and suppliers. Notes on trade credit insurance and debt collection for customers is just one use, as it saves having to go back through internal emails and reports. The character limit on the notes section is tiny, and there is a massive amount of blank space on the screen (which I have ranted about in other posts). Can we have more space for notes please? Instead of having to create multiple entries for the same day to record the information. What I would really like to be able to do is attach a screen snip or file to a note. If this is supposed to be MYOB's answer to third party CRM systems, it needs to be better. I can't see that the contact log exists at all in the browser software? This needs to be addressed as well.
Can no longer simply email invoices
I'm really confused on this push to online payments breaking simply emailing my customers their invoices as we have for countless year. It says "you no longer have access to share your invoices. To continue sharing invoices and accepting payments upgrade now". Firstly, I only want to share my invoices, I don't want to "accept payments" through any system other than direct bank deposit. When I follow online instructions to turn off online payments, it tries to take me to the place where I have to register for online payments. So I have to register for a thing I don't want so I can turn it off the thing I don't want? And the registering system wants so much information, that's a no go from me. I really hope I'm missing something obvious and this is not reality, it's hilariously inept or anti-consumer as you are forcing me into something I don't want or will ever want. I simply want your program to just email my customers a PDF of the invoice (as it always has), that is all. Right now I'm exporting invoices as PDFs and emailing them myself manually, which is a ridiculously inefficient system.Saving and Printing to PDF Error
when running MYOB reports then trying to save. After saving and going the document to re-open later. It won't open as its not PDF but rather a "26 File Type". I've had Nitro and our IT look at this issue and it hasn't been resolved. I now have to print to PDF then save which is step longer than it needs to be. Has anyone else had this problem.Contractors and Payday Super
This is what I did. 1 - Create or Update the Contractor’s Employee Card 2 - Set the Personal Details>Employment Basis to Other (Not Reported). This means you won't be reporting the contractor's super payments to the ATO 3 - Leave the Personal Details>Employment Category set to Permanent. 4 - Click the Taxes tab. For the Tax File Number, enter 000 000 000. For the Income Type, choose Labour hire. This information is required to avoid AccountRight prompting you with a message about missing information every time you pay the contractor's super in a pay run. 5 - For the Process all employees paid dropdown, choose Bonus/Commission and dismiss the info box that appears about tax. 6 - For the pay dates, enter the same date you paid the contractor’s invoice After doing this I recorded the pays and that is when it goes wrong. I still have to sign in and I get sent down the STP path which ends up with a STP REJECT. The error message is "STP error code CMN.ATO.PAYEVNTEMP.000272" How can we pay super on behalf of our contractors using MYOB Paysuper while avoiding STP reporting?Payroll setting "Automatically adjust base hourly or base salary details" - affecting both hours and hourly rate
We have a payroll category for a shift allowance, which is paid as 1.5x or 2x the base hourly rate. In the past, I manually reduced the number of base hours from 38, and paid allocated the other hours to the Shift Allowance wage category. I thought it would be better to have MYOB automatically reduce the base hours when I use the Shift Allowance categories - in the same way it does this for Personal or Annual Leave. However when enabling this setting, this week it has: reduced the number of base hours from 38 to 33 hrs. Correct. also reduced the hourly rate for those base hours. Incorrect. Because the base hourly rate is not shown on the Process Payroll screen, this obscurity is not seen, until employees receive their payslip. Am I misunderstanding this feature? Or is there a bug/glitch that needs to be reported/corrected? I interpret the dialog box mean: automatically adjust the number of base hours (for an hourly wage), OR for a salary employee, adjust the base salary amount ($) by the allowance. (for a salary wage) But not to do BOTH!
Offline File Phase Out
Just got notification that Accountright Offline is being phased out 17th June 2026. Well I guess we all new it was coming one day but the notification period is way to short and it would be very unfair to require those of us who can not run online to change accounting software so quickly and just before end of financial year. It is OK to say goodbye but I would ask you make a clear option available to get us into the new financial year before enforcing this and clarify ongoing access to our own data. I want to understand this line in the notification better "AccountRight desktop isn’t going anywhere. The only change is that your company file/s will need to be online to receive product and security updates, support, and online services." But this contradicts the line "This means if your file is not online after 17 June 2026, you will not be able to open, edit or save your offline file. " So we will we or wont we be able to continue using an existing/ older version indefinitely - noting the above limitations around updates. 20+ years ago I actually had an email from your CEO saying that MYOB would never do this when MYOB started the whole file registration thing. Are you saying that unless we share are file with MYOB, we wont have a way to access our own data?
Matching supplier payments to bank feeds
Im new to MYOB, what am I doing wrong. I am using AccountRight Web Version. I enter the purchase: Purchases | Enter Purchase Record Payment: Purchases | Record Supplier Payment | Tick Electronic Payment Create Payment: Banking | Prepare Electronic Payment When the payment then displays on the Bank Feed I am unable to allocate it, there is no batch payment. My Bank Feed is currently full on transactions that I am unable to match and allocate.Problem setting up Pay Super
I am following your guide to set up Pay Super. Step one is as far as I get. What I am told will appear when I 'Go to the Payroll menu and choose Super payments.' is the attachment 'Pay Super 1' What I see when I 'Go to the payroll menu and choose super payments' is the attachment 'Pay Super me' which is just a log of my previous payments. Nowhere am I seeing a + Sign up to Pay Super. Please help! Thanks CarolynAutomated Invoice Reminders not working
Hi All, Has anyone else had issues with the Automated Invoice Reminders not working in MYOB AccountRight Plus? No reminders nor overdue invoice emails have been sent out from our MYOB system for the past 4 months. I have been asking MYOB Support to address this for the past 6 weeks and I am getting nowhere. No-one follows up and the issue is not fixed. We are also seeing that some of our invoices are not reaching our customers as MYOB says they have been emailed but not viewed and these customers tell us that they aren't receiving the emails. Can anyone here offer any advice on how to fix this?
ETP selection button appears but no dropdown
I've spent 2 hours on hold and 30 mins on the phone to MYOB support, and have verified I've actioned everything correctly for ETP payments. This includes being advised to ensure the ETP pay category is set to Salary, which is opposite to the online MYOB instructions that say to select Hourly. Regardless, either way the end result is - In the Pay Employee wage processing window I can add in the ETP ex gratia amount and then the ETP Benefit Type button appears in the bottom right. From there I click it and am supposed to see a drop down box to make a choice. The window is blank. How do we resolve this?EPT Taxable and PAYGW Reporting
In the EOFY STP reporting section there is a specific category of PAYGWH on the ETP. Is there an option that pops up in MYOB reporting so that it's not directed through the usual PAYGW reporting? The accountant has advised that ETP payment is reportable by the ex-employee but not by the company as legally instructed (reason and matter I cant describe) Can any one please advise on this Thank youMYOB Stuck in Backup Process
Hi Everyone I'm having trouble I started my backup this afternoon and it was taking ages and not processing so I closed MYOB and now it's stuck in the back up process and won't let me back in. Can you please help I need to be able to get into my file and get it back up and running before by the morning
