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Not able to send invoices out and getting no help from myob
I need help First I called and spoke to someone in call centre about the fact I was unable to email my invoices. They were no help at all and didn't know what was wrong in the system. I then called again on the 30.9.2024. Still no help at all but I found out they they had blocked my email. I got them to check of that they said it had to go through a process and it should be resolved in 10 days. Contacted on the 8.10, 14.10, 16.10 17.10 , 21.10. Still not fixed. I need help.... They just dont respond. does anyone know what I can do PLEASEInvoice Reminders being sent after payment received & allocated to Invoice.
Hoping for help, A few months ago I sent up Invoices reminders for customers and up until today all seemed to be working as it should - or so I thought. I have just received a remittance from a customer for an Invoice that was paid a month ago, as they keep on getting reminders, so they have paid again - even though the Invoice is marked as Paid in MYOB. I have checked the activity history of the invoice and can see they are correct, they received two more emails after the date their payments were marked as received. Upon checking through my Invoices I can see that this has happened to various customers that have paid their invoices but are being sent reminders. What can I do to fix this or prevent this from happening?Deleting an unprocessed payroll electronic payment
I have processed pays and then went and paid employees individually from bank account because I forgot about the newly set up electronic payments in the payroll. I need to either change the paid from account from electronic clearing account to the working account, or delete this electronic payment transaction and entire payrun and start again. Super has been paid and processed already. Payments have been paid to employees manually already. I really hope someone can help me. Thank you.SolvedTransactions missing from reconciliation page, but showing in bank register
My clients file has been reconcilled to 30/06/2023 and says there are no further transaction to todays date. However there are transactions in the bank feed (fully allocated) from 1/07/2023 to todays date which match the bank statements I have. I have undone all historic reoncillations to see if that solved the issue but transactions are still missing. Unsure how to proceed. ThanksSolved41Views0likes6CommentsTitle Options
When creating a new template, I have the choice of "Invoice" "Quote" or "Statement", and the template created will have the heading "Tax Invoice" "Quote" or "Statement". Is there a way to change the heading of the document? I would like to send a customer a less than subtle reminder of their overdue account, and I think the term "Statement" is a little too subtle. I do not want to set up auto payment reminders, as this has caused me grief in the past if I don't enter an incoming payment straight away. Any suggestions?Automatic matching of bank transactions not working properly
How do I fix the fact that my bank account rules to automatically match bank transactions are not working unless I go into each rule, make no changes, & save it. Only then do the transactions match up, this defeats the purpose of having automatic rules!21Views0likes3CommentsHow to set up GST Clearing Account
I'm attempting to create my first BAS report. In Report Settings it asks me to choose my GST clearing account and the Help suggests creating a new liability account and choosing that. However, in the Accounts List there is already a Level 1 header category called Liabilities; under this, a level 2 header category called Current Liabilities; and, under that, a Level 3 header category called GST liabilities, and this account already has a current balance. I don't know where this comes from. I tried selecting this account as my GST clearing account but it doesn't appear in the drop-down list. I'm confused about what to do next. Should I ignore all the above and create a new liability category as suggested? What Level? Header or Detail? Thanks in advance.Bank reconciliation
Hi, I had previously bank reconciliationed 1/7/22 - 30/6/23 however I had to make changes to some items and ended up going back through and deleting every bank rec for this period. Now the last bank rec on 30/6/22 balance is correct but when i tick everything in MYOB to my bank statement it shows there is a $12,900.95 out of balance. I have numerously ensured the amounts are correct and all payments/credits are in with no success.I had to do a manual credit for the $12,900.95 and put to unallocated account to sort out later. I was then able to balance all the way through to the 31/1/23. All my transactions are entered up to the 30/6/23 but once i get to Feb 23 not all the items are there to reconcile. Please helpSolved318Views0likes6CommentsPayroll Register and Payroll Activity doesn't match.
Hello and G'day, While finalizing my work for audit, I discovered that my payroll register and activity does not match. I have identified the employee and the amount discrepancies. Despite adjusting the payslip and attempting to reverse the pay run, the amount still does not reconcile. I also have processed the pay run for this financial year. Regards, Puteri127Views0likes11CommentsSecurity settings
I need to change my security settings so that I can delete or change transactions. I am working off a browser ( on a MAC) and cannot easily access the desktop app with the business file on it (PC windows). I cannot seem to find any info on how to do this and cannot believe it is so difficult when it's just a tick box on windows. Can anyone help please?50Views0likes7CommentsBank transactions not disappearing after reconciling?
Hello, I have just started using Business Lite and have a question. Are the bank transactions meant to disappear after the transactions have been reconciled or not? I was previously using Accountright, in which the bank feed transactions would disappear once matched and reconciled. Thanks9Views0likes1Comment