MISSING ATO REQ INFO
I went to create a payrun and I received a message MISSING ATO Requirement Info asking to update payroll details. I have checked everything and all payruns have been accepted. All end of year for 23/24 went through. Has anyone else received this msg? Please advise if you think I should call the ATO or if you have any other advice. ThankyouEOFY Payments
Hi there, payments made into and out of our business account over the 29 & 30 June are showing up as 01/07/2024 on the bank feeds. They show up on our bank statement as 29 & 30 June but incorrect on the bank feed. How do we correct this to be in the right financial year? thanks Wendy69Views2likes6Commentscash at bank and historical balancing problem
Hello, I urgently need help and I am super confused in regards to my cash at bank and historical balancing. I started off with a opening balance for cash at bank with $10,748 and current balance of $10,426 and had a 0 historical balancing. I had an issue with the remaining balance and wanted to make it 0. Next thing i know, my cash at bank would always be opening with $10,426, and either closing with $10,386 with 0 historical balancing, or $10,426 with $40 historical balancing. Pls helpCannot import CSV file into Budget
I have exported the existing budget into a CSV file. I have then entered the updated figures required into this downloaded CSV file. When I try to import the file, I am not able to do so and it comes up with an error message: The accounts list specified in the CSV file doesn't match your budget. I have not changed any of the accounts, only the amounts. I was able to complete this task yesterday, however it is not working today. I opened another MYOB file, exported the budget as a CSV file. Without making any changes to the CSV file, I immediately tried to import it and also received the same error message. Thanks for your help with this.36Views0likes6CommentsHow to delete uncategorised bankfeed transactions?
I have a MYOB Business file that I once connected a bankfeed on, the file was only used by me for demo purposes for a very short while, not an actual business file. I now want to use the file for my own business bookkeeping, I've deleted any transactions in the file but I don't seem to be able to delete the 48 "uncategorised transactions" that came through on the bankfeed when it was connected. Bankfeed has since been deleted. Could anyone suggest how I might delete these transactions please?7Views0likes0CommentsBank transactions: Filter by transactions with and without an attachment
It would be good to be able to search for transactions with attachments quickly and be able to access them from places other thant the Bank Transaction screen. Can a filter be added to the Bank Transaction screen, similar to the show Transactions with Notes filter that currently exists, but make it show Transactions with Attachments? Also, can there be an icon added to the General Ledger Transaction report (and other detail reports) to indicate there is an attachment on a specific transaction? Lastly, when that transcation is drilled down on from that report, can there be a button added to the actual transaction to allow us to access the attachment direct from the Spend Money/Receive Money transaction? Its far from ideal to only be able to access the attachments from the bank transaction screen. "Finding transactions with attachments should be easier"1.8KViews3likes2CommentsAccounting for Amex payments
Hi, I'm new to MYOB and I'm trying to figure out how to match the payment for my Business Amex card statement balance to the matching bank BPAY transaction. Do I just categorise them as Credit Card #1, or is there something else I need to do? Many thanks for your help!Solved8Views0likes2CommentsReversal of debit transactions
Hi all, In my bank transactions, an EFTPOS machine has put 1 pre-authorisation transaction, then secondly reversed the transaction (reversal of debit) and finally the third transaction is for the approved amount. How do I allocate these transactions? I have already allocated the correct final and approved transaction but I'm left with the 2 others. Thanks, Louise31Views0likes5CommentsMerge/combined duplicated contacts in MYOB online version
Dear MYOB technicians, The needs are arising for being able to merge/combine the duplicate contacts in MYOB online version. The Essential has be developed for years but this funtion still unavailable. I am not sue if this is never achievable for online version ( if yes, this could be one of the disadvantage of online version) or MYOB needs hearing more voices to raise this request ( if yes, please have more users to submit the request here). Thank you for your support.198Views9likes1CommentUnable to add as STP declarer
Hi Team, I need to set up STP. I go to payroll menu, then click on single touch payroll reporting. This opens to a new screen "set up single touch payroll" and When I press this button, it opens a new screen saying "something went wrong" "try refreshing your browser and contact MYOB if problem persists". I have tried all week and it is the same message. I can't find any trouble shooting methods on the internet. Is this a MYOB problem? Thank you SuziPayrun not showing in STP reporting
I have just gone to do my quarterly BAS and the amount for payroll and PAYGW the ATO had was less than MYOB. After looking at the payruns I noticed 1 payroll week is not showing in the STP reporting. I have issued a $0 run but no change. How do I resend this payrun to ATO or add to STP? Thanks738Views0likes14CommentsPayroll reports amounts don't match EOFY STP finalisation report when allowance was paid
Hello, My payroll reports amount (gross pay $) don't match EOFY STP finalisation pdf report (gross YTD) when allowance was paid for one specific employee. The amounts do match for other employees who have had no allowance paid on the same period.23Views0likes3CommentsExport timesheets
Hi all. We are currently in the middle of an audit from one of the companies we contract to. They are asking for 26 weeks of timesheets for each employee. I can't find any way to do this without screenshotting each and every weekly pay! There must be an easier way? Any ideas please?BAS lodged with ATO but not in MYOB
Hi there, I have lodged my previous quarter BAS via MyGov using the link in MYOB. My laptop crashed just after lodgement was completed, and I can see it is lodged with the ATO. It is still sitting as a draft in MYOB. How can I update the file to show as lodged and record the correct information in my MYOB file? Thank you Michelle52Views0likes7CommentsPaid Parental Leave - leave accrual and PAYG
We have an employee who has recently gone on paid parental leave. She is on an hourly wage. I have set up the PPL pay item for her as a salaried item per your website instructions. The instructions state that by doing this, the employee will not accrue any leave while on PPL as there are no hours logged against her hourly pay item to calculate this. I took note of the leave balances prior to running our last pay run. I have checked the leave balances now that the latest pay run has been finalised and the employee has accrued more leave. What more am I supposed to do? I would also like some clarification on the PAYG that needs to be entered. I stumbled across this issue quite by accident. I would have thought that your software would calculate the correct PAYG without any intervention from me. I logged this query through your support request e-mail on 11 July as well as a follow-up email on 22 July. Other than your automated messages, I have received no replies at all. Appalling support.PAYG Witholding Payable appearing as Superannuation on dashboard
Hi, On my balance sheet, my PAYG Payable and Superannuation are split out and appear as separate items. However, on the dashboard, they are all lumped together as Superannuation Payable. Is the dashboard widget buggy and not working correctly? Thanks