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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Payruns page show unpaid Super for several months but is all paid on time, No unpaid Super
Hi All We paid on time all our super through MYOB Hub But when is see the payrun page the super seems unpaid for several months not just the last pay. When i go to super payments looks fine completed, why is this discrepancy? I hope this will not causing any problem at the end of month/financial year. I have also tried the reset button in payrauns but same result. See the attachments
Myob Business and supplier electronic payments
Hi Does Myob Business offer the same functions as the Accountright Desktop app. On my Accountright App. I normally use Purchases-Pay Bills-Prepare Electronic payments-Send remittance or Spend money-Electronic payment-Send remittance I note that when using the web browser version there is only the ability to pay suppliers through the Purchases-Pay Bills and then you need to go to the banking tab to generate the electronic payment. There is no ability in Spend money??? Kind regards Mandy Weeks
Need more user customisation MYOB BUS PRO
MYOB seems to have forgotten that not all businesses fit into the same pigeon holes. Since becoming cloud based,so much user customisation has been removed from your software which makes the using MYOB very clunky and time wasting. Example # 1: Invoice customisation. I invoice for martial arts clients using the martial arts address logo and bank details. I also invoice businesses using the yoga location logo and bank details. But because my ABN is registered to my home address & so this is the address in the business settings, both types of invoices show my home address, which I do not want! 2 streams of income under the one ABN, but I need 2 different invoice designs because the businesses invoice information is different to that of the individual invoice information. Example # 2: Contact card customisation. The martial arts customers have different payment terms than the businesses I invoice. Yet on the contact cards there is no option for specific payment terms for clients or businesses.Purchasing Business Lite
Trying to purchase business lite direct from the pricing section of the MYOB website for 3 company files we have in AR Premier + Payroll. It will not allow me to use the same email address and login details, so how do you purchase these items without having to create a whole new MYOB Account? Thank you for listening.Transitioning offline + online AR Premier Company files to Business Lite
Hi We have 3 online Company files that MYOB setup under our main AR Premier banner and it is costing us a fortune, so we would like to transfer these files to Business Lite as we do not need all the bells and whistles that AR Premier offers. Do we need to waiting until 30 June when the subscription is completed for that period or can we move now and transfer those credits over to Business Lite now? If so, how do we go about this? We also have one offline Company file that we wish to transfer over to Business Lite online. Again, how do we go about this? Thank you for listeningAdd Payment Terms to each individual contact/customer card
Please add the option to add individual payment terms to different customer contact cards in MYOB BUSINESS PRO. Not all my clients have the same payment terms. For example; a new client has 7 days to pay their first invoice from our company. Afterward they then have 14 days to pay subsequent invoices. Some times I have given long standing clients up to 30-90 days to pay when the need arises. For about half the time 14 days in "Sales" settings works. I just need to be able to set difference payment terms for different clients. Thank you in advance!
To migrate the data from AccountRight to MYOB Business while no access to AR any more??? Please help out! thanks.
Hi, All I need to have your help immediately. To migrate the data from AccountRight to MYOB Business, we need to migrate the data to MYOB BUSINESS. However, although we have paid the subscription of AR, the system still shows that the subscription is expired.Given that we can not access the software, then no way I can send the files to MYOB. Please reach out as I have tried very hard to find a telephone to contact MYOB but failed. My contact number is listed below. With many thanks, Lily Wang
Quote Customisation
I would like to customise my Quote template by adding or removing a blank line, such as the invoice template. Add or remove wording to suit our needs eg remove including GST which appears under Total amount of the printed quote. Also emailing a quote to show that the quote has been sent and opened by the recipient.Outdated Help Guides & Missing Basic Features (Merge Contacts / Change Invoice Customer)
I am extremely frustrated with the lack of basic functionalities in MYOB Business (Web version) and your outdated Help documentation. I accidentally created three duplicate profiles for the same customer, each with an invoice attached. I am facing two major issues trying to fix this: Unable to Change Customer on Invoice: Once an invoice is saved, the customer field is completely locked and cannot be edited. Missing "Merge Contacts" Feature: Your official Help guides repeatedly tell users to use a "Merge" tool. However, this feature does not exist anywhere on the current web interface. The only workarounds available are incredibly time-consuming (deleting and manually re-entering everything to preserve invoice numbers for accounting audits). Your Help documentation is severely lagging behind your actual software updates, causing users to waste hours searching for ghost menus. For example:the recurring method for changing the customer name is completely misleading and you cannot find the menu or button as it indicated. Can a Community Manager please escalate this directly to the product development team? We urgently need a "Merge Contacts" or "Change Customer on Invoice" button implemented on the web platform. Thanks. ShengMYOB Payroll Only - how to link annual leave pay item to annual leave liability GL account?
Hello, I am new to MYOB payroll only. I set up new account for Annual leave liability and Long service leave liability. However I am not sure how to create link between AL and LSL pay item with the related GL account. Could you please guide me on this? Thank you.Quotes: Insert Lines, Insert Text Lines & ability to move above or below existing lines. Actually solve this PLEASE!
CHANGING QUOTES Here are just a few previous requests that are falsely marked solved.. the functionality is already available in the invoice feature. And Yes, I have previously put the idea on the "Ideas board", what you fail to understand is that the people who want these changes are actually WORKING in their jobs and not constantly watching to vote on your "Ideas board" And Yes, I am very frustrated!! Your online software is a very sad far cry from your previous MYOB AccountEdge Pro. MYOBuser10 Member 1 year ago Status: Closed Insert Line to Quotes The ability to be able to insert lines is essential for us in creating quotes. Including inserting a line prior to any transaction lines (which doesn't seem possible in invoices). The ability is already there for invoicing - please make is available to quotes asap. Anna18 Experienced User 7 months ago I would like to add notes/comments in the body of the quote that go accross the page, instead of in the item description space, that pertain to the quote line items (out side of the comments section at the bottom of the page). Princess_R MYOB Moderator to Anna18 7 months ago Hi ,Being able to drop notes right into your quotes or invoices would be so convenient, especially if you'd love adding personal touch for your clients. At the moment, there isn’t a way to insert notes or comments right in the middle of the quote itself, but you can still tweak your templates or add terms and conditions at the bottom of the page. If this is something you’d love to see in future updates, you might want to share your suggestion on our Ideas board. Our product team pays close attention to feature requests with lots of votes from users.Cheers, Princess Tony40 Member 7 months ago Solved Changing Quotes How do I add a line into a quote, just for text and not assign a category Also how do I rearrange the lines in a quote after they are filled. Can do this with an invoice but having trouble doing it with a quote. Thanks, Tony SupportNoteGuy7 months ago Hi - thanks for the question.You can add text into the Description field in a line on the quote without having to add any category, item or pricing info.But unfortunately you can't adjust the position of the lines in a quote the same way you can in an invoice.I hope this helps.Adrian Anna18 Experienced User to SupportNoteGuy 7 months ago 13/08/2025 Hi SupportNoteGuy, Adding text in the Description field in a line on the quote is not an acceptable solution. The space is too small for "precise" information to be imparted, and can lead to a simple one page quote blowing out to three pages. Reading through the forum this suggestion has been raised by others over the past couple of years and developers need to address it, and not mark as solved with "You can add text into the Description field in a line on the quote without having to add any category, item or pricing info.". And same goes for 'Changing the order of line items in a quote', I note this has also been requested and suggested by others in the forum. Whilst your voting system on suggestions is great in theory, it's seems to be failing those of us who are typing QUOTES in MYOB daily and need the flexibility to: Change the order of line items in a quote Add a text line item that uses the full width of the page, (not just the small description field) I really hope this message finds the right person that will get these changes done in a timely manner. Thank you in advance! bluegardens Member 1 month ago I couldnt agree more with this post. It is so incredibly frustrating that we cannot add/reorder the lines in a quote. It's enough of a deterrent for me to start considering the move to Xero. MickSleep Member to bluegardens 27 days ago Completely agree with this - it needs to be addressed and fixed ASAP. It makes no sense to me why this function doesn't already exist, or can't be added now...
Remove New Restriction-Allow editing of Category & GST on reconciled transactions without undoing reconciliation
The current restriction preventing changes to Category and GST coding on reconciled bank transactions is creating unnecessary inefficiencies in standard bookkeeping workflows. In practice, bank reconciliations are often completed by one team member, with quarterly BAS reviews performed later by another (e.g. accountant or senior bookkeeper). During review, it is common and necessary to correct coding errors such as misallocated expense accounts or incorrect GST treatment. Currently, MYOB requires users to undo bank reconciliations to make these corrections, which: Forces users to undo potentially multiple reconciliation periods Requires full re-reconciliation of accounts Introduces risk of errors and duplication of work Adds significant time and cost to routine review processes MYOB help documentation confirms that manual reconciliations must be undone to edit transactions , and community responses consistently recommend undoing and redoing reconciliations or using workaround journals — neither of which is efficient for high-volume or multi-user environments. This is a step backward from prior workflows and does not align with real-world bookkeeping practices. Suggested improvement Allow users to: Edit Category and GST code only on reconciled transactions Without requiring reconciliation to be undone While maintaining reconciliation integrity (e.g. no impact on bank balance) This would: Support proper review and BAS accuracy Reduce unnecessary rework Improve efficiency for accounting firms and multi-user files
Make two columns default in coding screens
Please make two columns the default in the bank transaction screen, and make the option to change it to one column if someone wishes to view it that way. The vast majority of people will want 2 columns (as it was) so that should be the default. The current option to switch to 2 columns broken! When you turn on 2 column view and switch from unallocated transactions to coded transactions, the 2 column default view is lost. 2 columns aren't displayed in the coded transactions screen and when you go back to unallocated transactions it's reverted back to single column. You then have to go and turn on the 2 column option again. Who tests these things??? Interestingly, in the pop up box where you turn on the 2 column view, the link that asks what other options we would like to see doesn't work. That clearly wasn't tested either or MYOB aren't interested in actually implementing what users actually want. Based on how the development has been happening over the past months, both things appear to be true! Number on on the list of improvements though would be stop hiding AI coded transactions. They arent correct and need to be confirmed. The method of ticking to confirm them worked very well and helped ensure quality of coded data. We cant recommend MYOB to clients when the coding screens are as bad as they are now.Make two columns default in coding screens
Please make two columns the default in the bank transaction screen, and make the option to change it to one column if someone wishes to view it that way. The vast majority of people will want 2 columns (as it was) so that should be the default. The current option to switch to 2 columns broken! When you turn on 2 column view and switch from unallocated transactions to coded transactions, the 2 column default view is lost. 2 columns aren't displayed in the coded transactions screen and when you go back to unallocated transactions it's reverted back to single column. You then have to go and turn on the 2 column option again. Who tests these things??? Interestingly, in the pop up box where you turn on the 2 column view, the link that asks what other options we would like to see doesn't work. That clearly wasn't tested either or MYOB aren't interested in actually implementing what users actually want. Based on how the development has been happening over the past months, both things appear to be true! Number on on the list of improvements though would be stop hiding AI coded transactions. They arent correct and need to be confirmed. The method of ticking to confirm them worked very well and helped ensure quality of coded data. We cant recommend MYOB to clients when the coding screens are as bad as they are now.MYOB Teams/Roster
How do you roster someone on as annual leave or sick leave if you know they are going to be away? I created a leave request and approved it for myself as I will be going away but I can still roster myself on the roster, I feel like that should notify you as staff member unavailable. You could easily roster someone on while they are meant to be away. Or as a manager are you just to remember when everyone is away and add their annual leave in manually when creating a pay run? I feel it's great for casual small businesses but what about larger business with numerous staff all on different contracts.
Payday Super Timing - Need to have the option of scheduling super in advance
MYOB please please please resolve the issue of payday super payments to allow small business to schedule the payday super in line with payroll scheduled in advance. Small business owners DO NOT have a back up person to be an authorised user, when they are on leave ie Christmas closure etc.
Date Column on Sales Invoices
Hello Can you please add or give us the option for a Date Column in the Sales Invoices. Previously in AccountRight this was available and worked really well. I used the Date Column on nearly every invoice. Now it's just frustrating and more time consuming. Thanks, LorettaUpdates don't make sense
I have turned off all the new AI matching features as they simply do not work and are clunky. It takes more time to double check if AI has it correct as opposed to matching transactions manually. The new auto-match in bank feeds does not work. 'Logic' feature is a waste of time. The category suggestion is rarely correct. Take the Bank Reconcile function back to only a menu option rather than a button at the top of bank feeds screen. Too clunky filling this screen up with banners and extra buttons. The lines being double-spaced in bank feeds and reconciling screen (and in fact, most of the screens) is a time waster because of the additional scrolling up and down (and even more painful on a laptop). Need to be able to permanently turn off the bright purple bubble telling me how many transactions have been auto-matched in the past 30 days. Not necessary every single time when viewing this screen. Need to be able to permanently turn off the bright purple bubble telling me about Smart Invoice Reminders. Not necessary every single time when viewing this screen. Please bring back the 2 columns for withdrawals/deposits in bank feeds. Very hard to read as one column. Slows down the quick/easy view/analysis/recognition of transactions with 2 columns. MYOB software is becoming too 'razzle dazzle'. Just keep it simple. The functions that were there, before the most recent upgrades, worked. Pure and simple. No need to bring all the display changes, extra buttons and supposed 'smart' AI functions.
