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Hi everyone! We’re seeing more questions about whether super payments are reaching employee funds within the new Payday Super timeframe.
If you’re feeling a bit anxious about that, you’re no...
Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
ERROR: One or more super funds is inactive and can't accept payments.
Good morning, I am receiving this message whilst trying to complete our fortnightly pay run. I have checked the Superannuation details for a couple of our most recent employees to ensure they are correct and I have attempted to record the super whilst untagging every employee one at a time ... but the error message remains. How do I pinpoint which Super Fund is causing the error?! I have until 12.00pm to submit these payments ...
Super fund has become inactive in MYOB
Hi, I have been unable to pay one staff member their super due to this message 'One or more super funds selected is inactive and can't accept payments. <Link>Find out more, https://superfundlookup.gov.au/</Link>" I have contacted the fund and his accountant and none of the details have changed. The super fund in question is ASGARD Superannuation account. It now appears to be missing from MYOBs super accounts so cant even re add it. Never had this problem paying this employee or his super fund before. I flagged a case for the issue over a week ago but MYOB doesn't seem to respond to reported cases anymore. Please help as 2 lots of his super are now due and Im at a loss how to fix it.
Cannot Reconcile my credit card
I need to reconcile my credit card to the 2/9/26. When I try and choose dates in the field below (that is red above) it will not let me select the dates I am reconciling 4/8-2/9/26 (as my last reconciliation was till the 3/8/26. What is going on? And how do I fix it. I have tried pressing rest and logging out and logging back in but it doesnt work and I do not want to spend hours on the phone to go round in circles with their overseas call centre!
Duplication
In July, I processed 3 pays (including Super) prior to Access Manager being sorted with ATO. Could not adjust, reverse or delete those transactions, and so I loaded on pays a second time for STP reporting (excluded Super). So I have now created a mess that I have 3 sets of duplicated pays. Cannot touch those with Super paid, and can only reverse the entry with STP reporting, but that also means telling ATO. Of course, the reports are also all out of whack. Any guidance please as I want to fix my mess before 30 Sept. Seems that ability to adjust or correct pay errors such as this are quite restrictive. Thanks in advance.
Multiple Invoices converted in to monthly invoice
Hi all, Wondering if there is an option to enter in daily sales and then convert that daily sale to one entire monthly sales invoice at the EOM, I know this sounds like a statement - but i require to send out a monthly tax invoice which has a Purchase order # Thanks
Used wrong account for pay run, now can't edit
Hi folks, first post. I ran a pay run for myself some time ago for closing the last FY, and it looks like I've 'paid' myself from the wrong account (pay run took it out of '1-1110 Business Bank Account #1' but the real money comes into, and goes out of '1-1161 Westpac#8506' in the attached screenshot). It looks like I can't 'edit' the pay run to withdraw from the correct account, and I also can't do a journal to move the money around ('1-1110 Business Bank Account #1' isn't available in the drop down list of accounts on the general journal screen). I am having reconciliation errors while this remains the case. How can I either correct the pay run, or move the money in MYOB so that these accounts net out?My Invoices Are Not Showing
My invoices are no longer showing when I go to the Sales/Invoices tab. There are no filters and the date range is correct. In the top header I see I have 4 invoices In Progress. I also have many closed invoices. None of them show up even if I click on the All Invoices tab at the top. If I click on the Record Invoice Payment tab at the top I can search for unpaid invoices by customer and find them. But that's the only way I can get to any of them. They no longer appear in any of my lists.When duplicating an invoice, not carry payment options to new invoice
With the upcoming changes to card surcharging from 1 October, I have disabled MYOB Online Payments and returned to bank transfer while we assess other payment options. The problem is that when an invoice is duplicated, the payment options from the original invoice are carried across to the new one. So if the original invoice had Cards and Digital Wallets enabled, the duplicated invoice can still have them enabled even though our current Sales Settings say online payments are OFF by default. That should not happen. When duplicating an invoice, MYOB should copy the customer, line items, descriptions and pricing, but the payment methods should come from the business's current default payment settings, not from an old invoice created under different settings. I don't want to have to manually check Online Payments every single time I duplicate an invoice just to make sure a customer hasn't been offered a payment method we've deliberately disabled, especially now that the processing fee will be worn by the business. At minimum, please add a global option in Sales settings such as: “Use current default payment settings when duplicating invoices.” With the 1 October changes, I suspect a lot more small businesses will be reviewing or disabling card payments, so this would prevent accidental processing fees caused by an old invoice setting being silently carried forward.
Super fund details
I have been trying to get payday Super working since end of June. I have only 1 employee. I have put their Super Fund details in, but MYOB doesn't recognise this particular Fund - it is a major one, and in fact is the same as my own Super! - HOSTPLUS Superannuation - Industry. MYOB does not offer this Fund to self-populate and I can't find any way to put it in manually somewhere It keeps coming back with 'Some information is incorrect or missing. See below for more details'. I have checked the details numerous times, everything appears correct according to Fund details from my employee, but it keeps coming back with; Some information is incorrect or missing. HELP!
Superannuation code not coming to phone while overseas
I am currently travelling overseas and am unable to get the code on my phone to authorise superannuation. I have an eSIM in my iPad but not my phone. I have put the phone on mobile data and taken then it off flight mode still I don’t get the code. Any suggestions as to how I can resolve this issue
Pay Super - Wrong Bank Account Selected
I selected the wrong bank account to make the superannuation payment from and processed the payment before I realised I'd made the mistake. Therefore I can't match this payment in the bank feed. Is there a way to edit the superannuation payment to change the bank account?
