Dial (855/738/289l)Why is ℚ𝔹 running slow over the network?
When accounting software runs slow over a network, it is often due to factors such as large file sizes, weak network connections, or insufficient server resources. Performance issues can also arise when multiple users access the same file simultaneously, especially if the hosting settings are not configured correctly. Outdated software versions, network drivers, or hardware can further contribute to sluggish performance. To improve speed, it is essential to use a stable, high-speed network and ensure that the server hosting the company file meets recommended specifications, such as having sufficient RAM, a fast processor, and SSD storage. Reducing file size by archiving or condensing old data can also enhance performance. Additionally, checking hosting configurations to ensure only the server handles multi-user access and keeping all related software and drivers updated can significantly improve operational speed and efficiency over the network.
Secure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now awaiting MYOB to verify the information. How long does this take? How am I supposed to keep my business moving when I'm sitting on my hands now. I do not want this feature nor do I want to offer it to my clients - anyone know how to get around this - I just want to switch the feature off & be able to send my invoices out as normal. I've sent a support request but how long that could take ?
Super payment issues
I am trying to reconcile an account but all of my super payments are coming up like this. Clicking on the reference links me back to the actual super payment that was made. The debt amounts are then allocated to super payable account. No idea how to clear this. Old super way didn't give me this much trouble.
P&L Not Updating With Changes
Hello, This morning I updated the coding on a supplier invoice to move it from Office Supplies to Low Cost Asset. The P&L is not reflecting this change and is still reporting it under Office Supplies. I have saved the change to the invoice multiple times, refreshed the P&L, gone out of the P&L and back in again. Any assistance is greatly appreciated so I can lodge our BAS! Kind regards, Carly
Income in advance
In May and June 2024, we received Income in Advance for our service going to provide to our customer through the next FY (July 2024- June 2025). On 30 June 24, we do GJ to move the sales payments received for May and June to the account of Income in recognized in advance. However, I just found that somehow, there is a duplicated GJ for the income received in May (The first GJ for income received (in advance) in May was entered on 31/5/2024 and the second GJ, combined the income received for both May and June, entered date 30/06/2024). It means the income received in May was recorded twice. I tried to simply reverse the GJ of 31/05/24. ( I needed to dated today's date in GJ as our accounts has been closed for 2024 and we do not want affect our Financial statements of 2024.) However, it caused the sale increased which is not correct because the GJ was duplicated by mistake. Please kindly advise me to deal with this situation. Thank you so much for your help in advance.
Excel report (P&L or B&S) stores number in text in Column F (%)
Due to a formatting bug in MYOB, after exporting the report (e.g., P&L or Balance Sheet) in Excel, Column F (Variance %) always stores number in text (see pic attached). Therefore the % symbol is missing across and some further data analysis is hard to do. This issue doesn't happen to any other columns/data types. It would be good for MYOB to fix this by storing the % in number rather than text asap. Thanks
Superannuation Payable incorrect in Dashboard
Hi, The superannuation payable total shown in the dashboard has been incorrect for as long as the dashboard was made available. It appears to be the sum of the total PAYGW + the super payable, even though I have each amount linked to 2 separate accounts. It is quite disconcerting to see the larger amount every time I go to the dashboard when it isn't the true super payable. I thought that when the new PAYGW total field on the dashboard was made visible recently, that the Super payable figure would be accurately shown, but no. Reporting wise, there used to be a report available that let me see invoice details (to the individual items), which could be filtered by date & supplier. I am unable to find the report since being moved to MYOB Business from Essentials. It was very handy as it let me track the history of each of my purchased items. (I don't need to track them as inventory.) The detailed purchase report that I can see has no such details & only provides a list of invoices (showing only the total for each), filtered by date & supplier. Has the original report disappeared or is it just hidden? Regards Nicky
Flare Employee Benefits Gift Card Program - Privacy Invasion
After seeing the Flare Employee Benefits program at one of the MYOB events our practice decided to sign up to take advantage of some of the benefits including discounted gift card purchases. I decided to try and make a discounted gift card purchase. After paying, I received an email not long after from a Flare "Enterprise Customer Advocate" requiring to manually ID me "due to the nature of the services we provide and our commitment to security, certain transactions are automatically tagged for review". I received an SMS with a link which required me to upload: A valid government-issued photo ID A video verifying myself. The email informed me that once the ID verification was completed the gift cards would be released to me. Surely this is huge invasion of privacy just for some gift cards? Is MYOB aware of this?Timesheets Templates
In MYOB AccountRight when doing time sheets there is an option to "copy form previous timesheet" submitted. We are a company that have many jobs on go so it is very useful and is time saving with multiple employees. All the hours from the previous week are auto populated into the timesheet and you can make manual changes or just record. When I am working away from the office and I have to use the MYOB Business Web base when using timesheet this "copy from previous timesheet is not available so you have to manually reenter in the whole timesheet for each employee which just make the payroll process longer thank youReport Packs
I have created a report pack to produce monthly reports for payroll (Accruals by Fund, Payroll Summary and Payroll Register), however, the reports keep defaulting to a start date of 1 October 2024 and are not just running the custom date range. If I use a different month I get year to date report. Any suggestions as to what I am doing wrong - The report custom range was 01/01/2025 to 31/05/2025MYOB Team App Issues
Hi, I have been having problems with the MYOB Team App for a few months and now I am no longer able to log in, every time I try to it comes up with "A problem occurred attempting to load MYOB Team. Please try again later." I have tried multiple times over the past week but cannot get in. This is frustrating and defeats the purpose of the app as I have to give my boss my hours manually. I have made a few posts and been told there are support tickets but after a few months nothing has been done. Any info would be much appreciated, thank you!
Teams timesheets not exporting into MYOB
I have tried to process my staff wages, but where I usually go in to check their in timesheets (in MYOB), their approved hours from MYOB Teams do not appear like they usually would. Only the staff with rostered hours - not the actual staff-entered timesheet hours appear. It seems to only export the rostered hours instead of the timesheet hours? Can MYOB please fix this so I won't have to manually type in all my staffs hours next week?
