Unauthorised Invoice Online Payments Selection

Hi Isaiah_C 

I tried to do that option, but still had to go through 90+ invoices to change the details - these invoices were raised last week but not sent - thankfully - so have again wasted my time fixing an MYOB issue.

Another interesting note is that a number of the invoices raised that had the changed conditions were created from a previous (duplicated) invoice that have have never had the extra payment features applied ?

Also why would we change the payment methods when it does not have any advantages whatsoever to our bottom line ?

There has now been a payment transaction that has now deducted fees from the the total amount so we have been "paid" less for our hard work ?

Isaiah_C wrote:

To clarify, MYOB will never activate any features or changes to your payment preferences without customer's consent. To rectify this issue, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount. Our team will be able to review your account settings in detail and assist in reverting any changes, if necessary.

Sorry Isaiah_C, but that is patently FALSE.  Our invoices have had payment preferences changed to allow online invoice payments entirely without our consent or knowledge.  And when I raised a case via MyAccount, the response was to go to the third-party app that synchs our completed job invoices with MYOB and get them to fix it - but they have NO control over MYOB settings!!!  They have confirmed this to us.  The problem is entirely of MYOB's making, and it requires MYOB to fix it.  But MYOB is washing its hands.  AND, this problem also exists with copy invoices created entirely in the MYOB system (no third-party synching).  So the bug/flaw is of your own making, and entirely up to you to fix.  Global settings should not be able to change!

Extremely wrong, if the MYOB system automatically made changes without the subscribers permission, Myob should be refunding the cost incurred for the transaction and reimburse $$ towards the time it cost to correct the issue.

Thankfully my client contacted me, this was only because he was stuck at part of the filling in process. I looked into it, and found the costs etc. 

Hello

AmandaMYOByou'd would like to think that the default is to the client, but sadly no, to the subscriber.

If this was the case, when MYOB did in fact activate the online payments for our subscription - without any prior consent or notice or authority - our company was charged for this unauthorised service.  Hence the default to the subscriber.

And again I will say, why would a subscriber turn that feature on willingly and do that to their bottom line ?

And yes this has been tested in our subscription, and yes it has been turned off, and yes now we have little faith and have to scrutinise every invoice that is sent to our clients.

Hi @isaiah

To clarify - I have copies of the invoices that I have emailed to our clients.  These invoices did not have the any other payment method than direct bank deposit - and now when you look online the added features of BPAY and Card options are shown ? 

I have now changed our account settings and have now gone through over 90 invoices to change the payment settings back to what they were.  Funny how the invoices under $1000 have not been changed ?

Regards

I have had a customer just advise me that they had the option of paying by card after they received our invoice but we have not received the payment.  I have never set it up this way, ie have not set up online options with our bank account details only provided EFT details on the invoice, so not sure what is happening there.  They are going to check their Visa card account to see if the payment went through ok.  I use the desktop version of AccountRight Plus.  Could this be possible?  I will know more once they get back to me but if this has happened, where is the payment?

This is interesting, as I have just had a client contact me about some MYOB 'note' to upgrade within 10days to the MYOB secure invoicing. 

Looking into it, the client or customer is charged 1.8% of the total payment amount plus a transaction cost. Wow! Not worth the extra cost. And it can take two days for the payment to come through. 

I have set my client up using EInvoicing instead, free, gov supports it. As his customers all pay via Bpay, they can upload a ABR file to the bank, or have his bank details set up with their bank, again free. 

I lost over $160 due to MYOB unauthorizing change my invoice to online payment with the option fees paid by me.

I sent them complaint and all data they requested. No reply for the whole month although I reminded twice. I won't leave it like this, what a disgusting service and disregard for customers. I won't stay with them. It is hard for me changing the  accounting system but I will. I will also complain to Consumer commission and VCAT. 

I have just submitted a case via My Account because even though we have toggled off the "Allow Online Invoice Payments" in the Sales Payments Settings, the option is STILL APPEARING on new invoices!!  This is so incredibly frustrating.  We do not want to have to edit the individual preferences of every single invoice before sending it out!!  Our invoices are created in an app called Service M8, and synched automatically to MYOB when the jobs are completed, so maybe there is a toggle in the app that can be switched, but this should NEVER HAVE HAPPENED IN THE FIRST PLACE.  We didn't want to have Online Invoice Payments, but you wrapped that up in a "Security Blanket" to hide this obvious fee grab, and then can't fix the problem once and for all (I have wasted many hours on the phone to customer support already, with no solution).  Not happy!

Thanks for your response Bluewave, I share your frustration! AmandaMYOB can you please review our cases? Please stop pointing fingers at the third-party providers as both of our separate providers have confirmed this data is not being adjusted from their end! It is clearly an issue with the MYOB settings.