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Incorrect Wage Calculation on BAS
For last month and this month when I have used the prepare BAS/IAS it takes me to the online lodgement page however when I click on the BAS/IAS the wages are incorrect by approximately $10000. I have been using this function in MYOB for the last 12 years without any errors and now I can't make it work. I have tried all the common fixes but none of them apply. I have submitted a support request however I am still waiting after a month...26Views0likes1CommentIncorrect Billing and Dishonour Fee
Hello, I am hoping someone from this forum can help to resolve my ongoing issue with the billing team. In August, MYOB incorrectly debited my bank account on the wrong billing date and for an unexpectedly high amount without any prior notification. This resulted as a failed payment due to insufficient funds and MYOB subsequently charged us a dishonour fee. After 4 attempts talking to the online support team and 11 email exchanges between the billing department over the past 2 months, my request to have the dishonour fee waived remains unresolved. Firstly, your team blamed system error for the incorrect billing date and charges. Despite this, MYOB proceeds to charge us a dishonour fee resulting from your own system's mistake. I find it completely unreasonable that a customer should be financially penalised for an error caused by MYOB. Why should we be expected to pay a dishonour fee when the circumstances leading to the failed payment were entirely outside our control? No one from your support or billing team would take the responsibility to solve this and it is completely unacceptable. I have been extremely patient and have made every reasonable effort to resolve this matter through the appropriate channels. However, the lack of communication, accountability and customer service from MYOB has been deeply disappointing. I would appreciate someone taking ownership of this matter rather than directing me back to the same support channels that have failed to provide a resolution over the past two months. I look forward to your prompt response and a satisfactory resolution. Thank you.34Views0likes1CommentPrint/Email Invoices function not working in MYOB Account Right
Hello. A couple days ago, I tried to send out Invoices at the start of the month to account holders. Normally I go to Print/Email invoices under sales and set the time period of one month and select my customer and tick all the invoices for that month. However as of the start of the month this function isnt working. When I click on Print/Email invoices, the message comes up not responding and then after a few minutes I get an error message. I have tried restarting MYOB, it happens on multiple computers and I have done live chat with MYOB. I was on live chat with MYOB for 5 hours yesterday and they were unable to resolve it. Has any one experienced this before? Any help much appreciated . Image attached of error message Kind regards Mallory40Views0likes1CommentSalary Sacrifice ( S57A exempt )
Morning, we are a small not for Profit that has PBI status. On the STP finalisation we report the grossed up amount under the S57A. We have an employee who has queried there EOFY finalisation and I have noticed that MYOB has linked the deduction account we use to pay the amount out. See example of STP finalisation. I am know doubting if this is correct - is there anyone else who is in a similar situation and do you record under both. I am thinking because Exempt from FBT is the FBT year , and the other is the financial year, but now have myself confused. Any suggestions appreciated30Views0likes1CommentPayment Schedules
I have approx 150 invoices to process all with the same payment schedule. I have done 1 invoice and added the payment schedule then saved it as a Recurring Invoice. However when I go to Use Recurring, the payment schedule doesn't appear. Is there a workaround so I don't have to manually add the Payment schedule every timeCustomer invoice & balance suddenly changed by it self
We just notice recently that a few of our customer's invoice balance and aged receivables suddenly change by itself. After digging around, it seems like it happened sometime at the end of September 2026 or start of october 2026, not sure. I think from memory there was an update in September/ October, and may have happened since then. Currently using Accountright 2026.9.0, build 2026.9.1.5. ** Customer B - after 5+ years of inactivity with $0 balance, they are back on the ledger with a (-$19.74) balance with an overdue showing from 2019 of $240.19...................the shop hasn't been there for years and no activity and all balances paid up before they close. ** Customer C have a swinging .01 cent - it comes and goes - I think it is a GST thing when they raise payments so I've left it alone. This month though it is showing a credit balance of (-$34.82) for no reason from a sale in January 2026. Their account has balanced all thus far (other than the 1c). ** Customer E - As of 30/9/26, they have owing $2422.30, and Aug invoice of $349.87, Jul invoice of $1598.29 and a Pre Jul $474.14 (total of Jul & Pre jul $2072.43). A new Aged receivables generated today, shows total amount owing $2388.75, same Aug invoice $349.87, but the pre Aug (Jul + pre jul) of $2038.88. These changes also reflected in the customer cards. Customer haven't made any payment, we haven't process any payment for this customer. Anyone else having this issue? We can't trust what the aged receivables are showing, and if we send out statements showing these inaccurate & lower balance than what they should be, we are losing money.Business has been sold....now what
Hi We sold our business back in April 2026. We are awaiting the accountant to finalise the last bits, which may go into next financial year. We are disappointed we can no longer have the file offline, and that causes us issues re keeping records for 5 years. We dont want to keep paying the $165 per month either. As we are not using it to run the business anymore, just for finalisation purposes. Is there another option? Can you please advise the process.60Views0likes3CommentsUSD Rate Live Updates
Hi, I am using MYOB Premier for multi currency transaction. Today, the rate for AUD-USD is set to $1. I have turned off live updates and overwritten the rate in the currency list, but the rate reverted back to $1 when I turned live rates back on. I have also cleared my local cache, but that didn't fix the problem. I also use CNY, HKD, NZD, EUR, GBP, JPY and PHP and they are all unaffected. Is there a problem with the feed from Open Exchange Rates? I have lots of invoicing to do and expenses to enter in USD and I would rather not have to keep entering a rate in every transaction. Thanks] ClaireSecure Invoicing Business Verification
Hi, How do I seek an exemption for the business verification process. We send our own invoices manually and do not wish to provide the details you are requesting. The information you are requesting is unnecessary and we do not wish to provide. Thanks54Views0likes1CommentUploaded invoices
Hi for the last 3 days when I bring an invoice from the Uploads tray to enter it as a bill none of the invoice descriptions are being brought in, just a total $ amount not individual lines and we have to manually enter each one. Is anyone else having an issue?165Views0likes7CommentsMYOB incorrectly locked us out although subscription to date
Hi Yesterday MYOB notified me that our subscription is cancelled due to non payment. Although they were paid on the 7th October. We have been a loyal customer for over 30 years and never missed a payment. This morning our staff were unable to login. It took us an hour and a half to sort out and be told sorry it was a glitch. Very disappointed as we had staff sitting around unable to function/work. This cost me loss in wages. MYOB needs to have a system that doesnt close its customer out of their accounting system this easily. So I wonder how many other customers had the same problem