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AccountRight: Getting Started
New to AccountRight? Start your journey here.Featured Content
MYOB AccountRight version 2026.6 will be released on August 3rd 2026.**
Please note, Instead of the usual July AccountRight release, we’ll be rolling out two scheduled releases in August as we com...
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We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Super reconciliation report figure differs from employee super advice
I am trying to reconcile my superannuation file which hasn't been done for quite awhile and have come across three entries that are different amounts than what is on the employee superannuation advice. The amounts on the employee superannuation advice are greater than the corresponding entry amounts on the reconciliation report. Consequently I cannot reconcile. Like I said it goes back awhile and I was thinking perhaps I could do a Journal entry to put the balance difference into the rec Report so that I can reconcile it.
Combining old credit card GLs
I want to combine some old GL accounts that were credit cards but when i do it says they have a bank feed attached to them and that I need to go to manage my bank feed to remove there are no active feeds as they have been cancelled and the cards no longer exist. Chat gpt tells me i can change the link to none but thats not an option
Can't authorise pay super run
I have process my first pay run for the year. I logged in to Pay Super and tagged all employees as usual. When I clicked record, all my employees super disappeared. I found the run in Pay Liabilities so again tagged all employees and clicked on record. Again they disappeared. The transaction is showing in my ledger as processed and paid. But it is not paid. It is not showing in my Pay Super or Pay Liabilities anymore. (Yes I have the dates correct) nor does it show in Manage Payments. However, when I do a transaction search, the employee super run details in question are there listed as Pay Liabilities but as a duplicate entry and unpaid. I have two companies and this problem has occurred in both. I don't know how to fix what has happen without creating a larger problem. I also need to fix the problem before next pay pay run. Desperate to hear any ideas
PAYROLL ACCESS WHEN SHOULDN'T HAVE
Morning Expert Team One of our employees that uses MYOB is able to access Payroll and Banking although 'User Access' where it clearly shows that this hasn't been ticked to be granted access. This needs to be immediately rectified. Look forward to soonest feedback with solutions. Cheers
electronic payment register and bank file don't match
We had an issue this week where we edited the bank account details for an employee after starting the pay run but before recording and before STP. The Electronic payment register reflected the change however the bank file did not. Luckily we caught it prior to payment, primarily because we recalled having a similar issue a few years ago. Is there any way to find an accurate report of payroll prior to uploading the bank file for payment? We could very easily have overpaid this employee had we had trusted the information in the MYOB reports.Zero Balancing Electronic Clearing Accounts
Afternoon Experienced Users Our accountant has asked me to bring the Electronic Payment clearing account back to zero and I need to know the best way to go about it. This entry was processed in December 2025 and I have closed off for the financial year. What is the best way to bring this account back to zero? Look forward to your feedback soon.
Trouble with categorizing Bank Transactions
I am hoping someone can help me with a few issues i am experiencing in MYOB I am relatively new to importing bank transactions using QIF file. Previously i would process everything through the receive payments and pay bills functions, so this workflow is new to me. When i make one payment to a supplier paying for multiple bills, the payment appears on my bank statement as a single lump sum payment amount, however when i go to categorize the debits in MYOB, it shows as each bill separate amount instead of the total payment amount that appears on my bank statement. This makes it difficult to match the transaction to the bank statement. Is there a way to have MYOB display the supplier payment as one lump sum amount rather than listing the individual amounts? or is there another way to make the matching process easier? I also have a few additional questions: The chq numbers aren't appearing in the bank register instead shows payment, and doesn't even show supplier name. For customer receipts the receipt numbers don't appear and customer names also don't appear I am not sure if this is standard MYOB Behaviors or if i have overlooked some settings is there any way around this? Some guidance would be highly appreciated
Payroll Employee Card List File
I am using the Account Right Plus Desktop Version and i have showing on screen the Employee's Name, Card ID, Mobile Phone No. and the Date of Birth BUT when I go to print the screen (or export the screen data to Excel), the Date of Birth column does not print-out nor export to Excel.Inventory value variance between GL and items register
Hi All, While the inventory reconciliation report just shows the out of balance, doesn't really list out the journals or the transactions causing the break, is there an efficient way to figure out the reason for the variance in inventory value between GL and items register? Thank you in advance.
Adding new MYOB file to existing Log in screen
We are currently using MYOB AccountRight for one of our companies. I have set up a new MYOB AccountRight file for a new company we started up as of July 1st. So far I have not been able to access this file of add it to our existing login screen. Some help would be appreciatedReport Performance Issues
Hi MYOB Team & Community, Since June 24 2026 we've had persistent timeout errors in our AccountRight file, mostly on sales, Profit & Loss and GL reports. We initially assumed this was EOFY load and would settle down. It hasn't. We're now three weeks into the new financial year and still hitting the same timeouts. We've stripped the data being loaded down to a bare minimum and the timeouts continue regardless. It's also broken our third-party apps connected to our file, as they hit the same timeout on transfer. This affects all users on our file, not one account or machine. Has anyone else experience these issues lately? If you've found a workaround, please share it. And if anyone from MYOB is monitoring this, we'd appreciate an actual explanation of what's causing it and a timeline for a fix, three weeks without reliable reporting has been incredibly challenging for our business at what is already one of our busiest times of year. Thanks.Electronic Payment - Is there a bulk selection for this when importing a file to Myob?
Hi All I have successfully imported a file into Myob. The file has multiple transactions over 50 in the bank as spend money. Is there a way to bulk select the Electronic Payment icon? If not, is there a program I can use to do this and what is the cost? Thanks RobPersonal Leave Pay is being deducted each payroll
I use MYOB AccountRight and have just checked the Leave Balance Detail Report. As per my screen shot you can see that the employees pay is being duplicated and that 38 hours of personal leave is being deducted from their Available hours each week. Our employees have not used any personal leave this year. I have noted that this began in December 2025 after paying our employees upfront for their Christmas Leave.
