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AccountRight: Getting Started
New to AccountRight? Start your journey here.Featured Content
MYOB AccountRight version 2026.6 will be released on August 3rd 2026.**
Please note, Instead of the usual July AccountRight release, we’ll be rolling out two scheduled releases in August as we com...
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We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Payday Super-Still "processing payment"after 5 days
We processed our payroll on 7 July 2026 through MYOB STP and, for the first time, processed Payday Super through MYOB on 9 July 2026. The super payment was successfully deducted from our bank account on the same day. However, it has now been more than 5 business days, and the payment status in MYOB is still showing "Processing Payment." Has anyone else experienced this with their first Payday Super payment? Is this normal, or should I contact MYOB Support? If so, is there a specific team I should contact? Any advice or shared experiences would be greatly appreciated.
Supplier Card Has gone missing
One of our supplier cards has been completely disappeared from MYOB ACCOUNT RIGHT. The supplier no longer appears in the cards list, and when i search for it nothing comes up. I have also checked in active cards and nothing is there. Stange part is that all the purchases and payments recorded against this supplier over the years have also disappeared. Has anyone experienced this? or know what has caused this to happen. Can anyone help recover the supplier and its transaction history? Any help would be greatly appreciated.Issues uploading offline files to online - please help!
Hi All So many problems - but I am in dire need of some assistance with uploading my offline files - and MYOB has gone AWOL. I received emails x 4 for the subscription invite. I have only tried to tackle one file - agreed to the subscription and received a serial number. it then said upload file - so I logged in and went to "upload offline file", eventually found the file I needed and it went straight to: sign up to an subscription ...again...no other option showing. I dont want another subscription as I just did that part - how do I get this file online to be able to open and change the serial number to the new one? Ive now been a few weeks without access to 4 really important files - any assistance from our community would be appreciated xx
Payroll error
An employee that has left our business was mistakenly paid their usual wage. This was processed through the bank. They have since returned the payment to our bank account. I do not know how to rectify this problem in MYOB. I cannot adjust in a future payroll payment as they will not receive any further payments. Also, how do we rectify in STP notifications?
Newcastle Permanent Bank Feeds are they delayed
I have a client that has not had any new transactions in Bank Feeds from Newcastle Permanent since 10 July 2026 - is anyone else experiencing a similar delay? There are definitely new transactions on the bank account since that date. Please advise how I can fix this. I have checked that Status is Bank Feed Ready and I have tried Get Transactions and it says that it has updated as at this morning but there are no new transactions in feeds. Look forward to your reply, thank you.AccountRight – Why can I no longer back up my company file to my computer?
I am starting a new thread as the previous query about this is marked as resolved when the resolution is no longer available to us We can no longer save the company file backups to a local computer. The software now seems to only allow backups to be stored in the cloud, which doesn’t suit business requirements. Especially since they are deleted after 6 months and we can not access them ourselves For compliance and internal policy reasons, many businesses need to retain local backups - exactly as we have always done prior to this upgrade. Please advise how we can continue saving backups locally? We rely on local backups as part of our standard file management and audit processes. Thanks
Payday Super payment timing
Hi, I made a super payments on 8.7.2026 and as of today, 15.7.2026, they're still showing as Processing Payment. The payments left our bank 8.7.2026. I checked my own payment in my fund to see if it had been received and it hasn't. These payments are due 17.7.2026 and I'm becoming very concerned. Normally it takes 7 calendar days for the Status to update but we're now on 8 calendar days (or 5 'super' days). While I understand there's still 2 days for the payment to go through, there's no 'fixable' time if there's a problem and a payment is rejected.PAYRUN NOT RECORDING
I have done a payrun dated 2 July (and again today 3 July) . When I get to record, it goes through the "Blinking Page" process, then shows no pays recorded. I have tried on 2 different machines in 2 different places with no luck. Then I tried the Browser Version and got the error as per the attachment - same problem apparently. The error concludes "Get in touch with us" - Fat Chance Department I put in a "Support Request" yesterday and have had no reply. Like everyone else, I don't like spending forever on a phone call. This is a termination pay that someone is waiting on. Telling them that the software doesn't like it won't cut it. Just to check: Everything sets up correctly, the pay, the verification report, the pay run report - everything is as it should be (or seems to be). One thing occurred to me: I normally wouldn't put in a termination date until I have completed all this, but the Payroll Categories being used are reportable to the ATO as "Unused Leave on Termination". Could that be the problem? I don't want to do it that way if I don't have to. Any ideas?
MYOB payroll
Hello I've paid wages in the first week of May 26 and then went through the usual PAY SUPERANNUATION to pay the appropriate super. However no employee names come up for me to process the SG payment. Nothing has changed in my employees and I have the appropriate bank authorizations so what's the problem ... pleaseMYOB BAS W1 including salary sacrifice amount even though ATO pre-fill excludes it
When finalising our monthly BAS I noticed a difference between the MYOB BAS worksheet figure for W1 and the ATO pre-fill amount. For the month, MYOB’s Payroll Activity Summary shows: Wages: $81,944.00 Deductions: $1,000.00 PAYG withholding/tax: $17,139.00 The $1,000 deduction is a super salary sacrifice amount. In MYOB, the payroll item is set up as: Contribution type: Salary sacrifice (deduction) ATO reporting category: Salary sacrifice and RESC MYOB’s BAS worksheet shows W1 as $81,944.00, however the ATO pre-fill was showing W1 as $80,944.00, which appears to be the wages amount less the $1,000 salary sacrifice. If I tried to override W1 in the ATO portal, I receive a warning that the amount differs from the STP amount already reported. Can someone please confirm whether MYOB’s BAS worksheet should be excluding the salary sacrifice amount from W1? Based on the ATO guidance, I understand W1 should not include amounts subject to salary sacrifice arrangements, so I would expect W1 to be $80,944.00 rather than $81,944.00. Is there something in the payroll category setup that needs to be changed, or is this expected behaviour and the W1 figure needs to be manually adjusted when preparing the BAS? Thank you.WHERE IS THE SUPPORT ????
I am supposed to be receiving PRIORITY SUPPORT WITH MY SUBSCRIPTION but yet I am still waiting since the 8/07/2026 for an answer to my request/s after lodging two (2) Support Requests. Tried to call many time and spent hours on hold to no avail and have to hang up as I cant ignore other business things that longer during the day. Not functionality, just subscription issue preventing read/write for some reason. 03211561 and 03211562 !! Who else is experiencing pathetic response times from MYOB? And if your from MYOB and want to start dribbling on about the time of year, wage/super payments issues or questions, this is the software and SAAS that you offer and sell. DO BETTER.Time billing & salary
Hi, We use timesheets in our business, as all of our staff are on hourly wages and our customers are billed through time billing. We have a new person starting this week who has been put on salary for some reason, however all of his hours will still need to show up in time billing for invoicing and job reporting purposes. I'm stuck on how to do this? Any help is appreciated! ThanksEOY Payroll waiting to finalise
Hi I have emailed & currently waiting on hold for MYOB to answer. I can't finalize 13 of my Employees because the Summary is MYOB doesn't match STP. I have worked out it is a pay from July 2025 (i did 2 payruns on the same date & one has submitted the Super but the Gross went thru as $0.00). I have done an Update, zero pay, $1.00 pay/-$1.00 pay solutioions - none of these will push the dat thru so i can complete end of year. Research is saying MYOB needs to do a BACKEND ADJUSTMENT (it is possibly looking like a ghost transaction, as yesterday i printed off reports that brought up this particular payrun with a June 2025 date which is incorrect. Yesterday was ATO cut off date for Finanlising payroll - i have been working on this issue for 4 full days and need someone to contact me asap.
