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Hi Everyone
MYOB AccountRight version 2026.3 will be released on April 15th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
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We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Payday Super, New Employees
Hi Everyone, When onboarding new employees who don't have an existing super fund, we set them up with our default fund. Previously, when using our clearing house, we were able to leave the membership number blank for the first payment. I've been advised by our default fund that I can call to obtain the membership number once the first payment has been processed. With Payday Super in MYOB, should I leave the membership number blank initially? and is there an easy way to retrieve the assigned membership number, after the initial payment, or do I need to contact the super fund directly? Thank you.
Add to Payment Schedual PopUp on Sales Invoice
I dont recall a direct Upgrade that has affected or made this happen. On a Sales Invoice Next to the Balance Due box at the bottom of the screen, I am now getting out a 'Greyed out' box and a Pop Up in blue as per the Picture in the attachment. Although I am the owner of the software, I just do data entry. Each time I create an invoice this pop up appears. Version 2026.3.1.10 How can I get rid of it? Thank you wizards.
MY new myob bms id number not transferring correctly
I am in a world of pain at the moment and require MYOB specialist help. I had only used MYOB Payroll Essentials for one client only for STP. However, due to MYOB cancelling offline files, I bought a subscription so I could upgrade my offline file to online. This offline file is where I processed a full accounts service, including payroll recording, but not STP reporting. THe STP Reporting was done at the end of the month and was only reported through Payroll Essentials. After upgrading the original offline file to online, it now shows 2 STP Reprts for the same employer. All the employee records are duplicated, showing everyone earning double what they actually did. Even though the MYOB Payroll person took about 4 hours to walk me through everything, it still did not work. After going through BAS agent portal, it shows two separate bms id numbers and did not merge the old number with the new online database. Now I have been told to "zero" everything out of my Payroll Essentials. Surely, there must be a way to transfer the old Bms Id to the new file.
Quote/Order/Invoice numbering issues
Hi, Since we turned on the different number sequences for quotes, orders and invoices, the warning for duplicate invoice numbers no longer works. I've been told this is a known bug. However, we've also noticed that when converting orders to invoices, the number doesn't change to the correct sequence, it's keeping the order number (even with the preference set correctly). I've cleared cache as suggested by support but it's happening on multiple computers with multiple users so I think it's another bug. The *helpful (please read sarcasm) workaround offered was to change the number manually. As if we have time to try and find what the last invoice number was whenever we change an order to an invoce - with multiple users, and not every invoice being created from an order! I thought maybe it was because we used a # on the front of the order number sequence. I'm sure I got that idea from a post somewhere announcing that this feature had been added but the help pages don't show it. So I just went to change the settings to a letter prefix instead, lo and behold, the number sequence somehow changed on Friday and had reverted to running the same numbers as our invoices. They're not changing either so it wasn't the # causing the issue. (Maybe editing an earlier order overrode the sequence I'd set????) I've just tried this with a test order and invoice with a letter prefix for the order number. It still didn't work. Has anyone else experienced this or found a better workaround? PS. I don't consider "use the browser" to be a workaround so please don't suggest it. Too many features we use are not available there, like categories on sales invoices.
Incomplete Inventory count sheet report
Hi Team Inventory count sheet that we used to run doesn't show the "Item No" & "Item Name" fields any more. We have extensively checked a place to select these fields and are not available to choose. Can someone please help? Below is the screenshot of the report that is generated currently. Thanks in advance for your help.
Prioritise CARD IDs matching in bank feeds
MYOB recently improved its bank transaction matching by recognising full/part names in transaction descriptions. This sounds like a great improvement however, in practice, it appears that the matching algorithm still prioritises transaction amounts before evaluating description content. As we have a subscription-based billing model — where hundreds of transactions share identical amounts each month, this amount-first approach often results in inaccurate or irrelevant matches. A simple yet effective enhancement would be for MYOB to prioritise matching based on CARD IDs (when available in the transaction description) before considering the amount. Since CARD IDs are unique identifiers within the system, this change could significantly improve the accuracy and efficiency of automatic matching, particularly in high-volume billing environments.Offline File Phase Out
Just got notification that Accountright Offline is being phased out 17th June 2026. Well I guess we all new it was coming one day but the notification period is way to short and it would be very unfair to require those of us who can not run online to change accounting software so quickly and just before end of financial year. It is OK to say goodbye but I would ask you make a clear option available to get us into the new financial year before enforcing this and clarify ongoing access to our own data. I want to understand this line in the notification better "AccountRight desktop isn’t going anywhere. The only change is that your company file/s will need to be online to receive product and security updates, support, and online services." But this contradicts the line "This means if your file is not online after 17 June 2026, you will not be able to open, edit or save your offline file. " So we will we or wont we be able to continue using an existing/ older version indefinitely - noting the above limitations around updates. 20+ years ago I actually had an email from your CEO saying that MYOB would never do this when MYOB started the whole file registration thing. Are you saying that unless we share are file with MYOB, we wont have a way to access our own data?
Reversal of Received Items
Hi I would like to know more about how "reversal of received items" journal is generated. We don't believe this function is working properly. When fewer items were received than originally ordered, we would process the receipt by keeping the ordered quantities unchanged and only entering the actual received quantities. As a result, the system automatically generated a second purchase order to offset the remaining balance of the original order. However, this automatically created order did not accurately reflect the outstanding items. Instead, it included mismatched items and quantities, often appearing as negative values. we are seeing inconsistent and incorrect inventory movements in MYOB Please can you let us know how this function works thanks LilyStandard Pay
Has anybody come across an issue recently where hours have been added to somebody's standard pay where they previously had 0? I thought it was just some new starters had been set up incorrectly but some older staff have been changed as well. It's not something that the payroll person would change and she said she had a pop up the other day when she was adding a category for someone.
Bank Feeds Not Updating 5/5/26
I started getting issues with bank feed error message on 29/4/26 with no bank feeds coming through at all. Then the issue was semi fixed on 1/5/26 - but the transactions for 28/4 & 29/4 did not come through but transactions for 1/5 did. Since 1/5/26 there has been no other transactions come through when I can see in my bank account that it has been active every day. Can you please advise when this issue will be fixed and all missing bank feeds will come through. Error messages change from "Update bank feed error", No Internet connection, or "MYOB Connection Lost - so you get booted off" Bit annoying when its EOM Thank youCancelling my subscriptions
Hi My accountant has moved to XERO and so have I. I called the 0800# times and was hung up on 3 times at 30mins on May 1st I tried to cancel on-line - that directed me to the 0800 - being the 3rd hang-up I have completed a downgrade form on-line - to cancelation and have not heard a thing - no call, no email. No notifications, now the 5th. How do we cancel subscriptions? I do not want another month to be charged over the 3 entities. Regards Anita - linked by my email address
