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The latest news and happenings on the MYOB Community Forum.Featured Places
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
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MYOB AccountRight version 2026.7 will be released on August 19th 2026.
AccountRight updates are typically made available around the middle of every month.
These updates include, new features, up...
Purchases\Bill Split View defaults
Hello, I'm experiencing an issue when reviewing bills and purchase documents in the split-view window. Each time I open a bill, I need to manually adjust the document size to make the PDF readable. This occurs regardless of whether I'm using a desktop computer or a laptop. The PDF preview is often too small, requiring me to continually use the scroll bars to view the invoice details, which is both time-consuming and cumbersome. It would be helpful if the viewing panels could be resized more flexibly, similar to how panes can be adjusted in Excel, allowing users to customise the layout to suit their screen size and workflow. Is there a setting that I may have overlooked, or if there is a way to save preferred viewing dimensions as a default? Having the option to set default viewing preferences for documents would greatly improve efficiency when processing large volumes of bills and purchases. A set and forget would be amazing! Thanks Michelle
ERROR: One or more super funds is inactive and can't accept payments.
Good morning, I am receiving this message whilst trying to complete our fortnightly pay run. I have checked the Superannuation details for a couple of our most recent employees to ensure they are correct and I have attempted to record the super whilst untagging every employee one at a time ... but the error message remains. How do I pinpoint which Super Fund is causing the error?! I have until 12.00pm to submit these payments ...
MYOB DOUBLE BILLED SINCE JUN2026 AND MYOB NOT REPLYING TO ANYTHING
MYOB Please reply to me urgently. We have been billed $330 for 2 subscriptions for consesutively 4 months since June 2026 but we only have one subscriptions. Emailed to support, created tickets multiple times for months but no one reply or response. Please get back to me urgently and fix this and issue refund. This is really unacceptable. What happen to your support team?!!!
Remove Online Payments Mainly Card Payments
Hi MYOB Community, I want card transactions removed from my invoices in preparation for the upcoming october 1 deadline untill i sort out some other methods. I have had myob for approx 2 months and it still shows online payments as verifcation in progress. Im currently waiting to hear back from myob support but have not heard anything from them yet. Any ideas?
Customer surcharging - online payments
In regard to the changes to surcharging on the 1st of October, because Myob have said that customers will not pay anymore surcharges and they will take the online payment fee straight from the customers invoice. How will this work, will the invoice automatically balance, coding the online payment amount directly to fees or will there be a discrepancy left on each customers account. I would be interested to know this in advance. ThanksJobs List in Timesheets
Hi, we are using MYOB Online, and when I enter a timesheet we allocate a job to it also. I can only see 12 job codes in that dropdown list when we have around 800 jobs. I am able to select these when entering sales and purchases but not when entering timesheets. Can someone assist with the jobs dropdown list in Timesheets?Bank feeds not working today
My bank feeds - from NAB - are saying they were updated just a few minutes ago but NO transactions from yesterday are showing up and I need to reconcile payments so I can get statements out. And is there a link to submit issues please as there is nowhere on the status page to submit problems - and it shouldn't be this hard to submit an issue. And Yes - I have checked the bank feed status page - and the status page and both are saying no issues - but there is....
RE: Bond Refund
Hi, We just moved out of the workshop since March, and I am finalising for the bond refund. I have received Invoices dated June 2026 to process against the bond which is located in asset, my question is: how to process these invoices and clear the bond so I can process the bond refund. Hope I can find a solution and hear from you soon. ThanksWatch GST on Recurring Purchases Entries
If you use Recurring Purchase entries to record a standard entry per month, but you then go and amend the values - watch the GST ! We have found that the GST report is correct showing the amend GST value, but the value that goes to the GL Account for GST Paid, is incorrect and still shows the original value of the Recurring Purchases Entry . We identified this as our GST report wasnt maching our GST LEdger Account. A painful process to match off every transaction to identify the differnce and it all came back to a REcurring entry we were using for Credit Cards. Hope this helps others who identify a mismatch!Opening balances and remaining balance error
I've just moved over to MYOB Business Lite from old MYOB AccountEdge (Mac) software. Everything has been set up manually (ie. no migration from our old software), as we decided it was simpler just to start fresh with the current financial year 01/07/26 and no historical information carried over. Our business structure is quite basic so this seemed to be the best way moving forward with the online system. I have set up our chart of accounts (categories), and entered opening balances for our asset, liability and equity accounts at 01/07/26. I entered the opening balances by selecting 'edit categories' at the top of the main categories page and entering the appropriate amounts. Everything balanced, and the remaining balance showed $0.00, so I clicked save. However if I click on 'edit categories' again it now shows an odd amount in remaining balance. The chart of accounts still show all the correct opening balance amounts, as does the balance sheet report at 01/07/26, with nothing in historical balancing. Is this a known software glitch and can it be rectified? When I went back into 'edit categories' I noticed the opening balances for all accounts (except three) now had $0.00, but the current balances all showed the correct opening balance amounts. Interestingly, the three accounts that still showed opening balance amounts (as well as current balance amounts of the same values) on this page almost equalled the remaining balance — they were out by exactly $2.00. Tried logging out and clearing my browser cache etc, but this made no difference. I also tried the suggestion made in some other posts about entering/deleting a nominal $1.00 amount in a different category to refresh the accounts, but this didn't work either. I wanted to know if others have experienced this and if there is any solution, or if I need to be concerned by this anomaly when all our reports etc are showing the correct information. Thanks for any help or advice anyone is able to provide.
Superannuation Issue - unable to allocate payment
Superannuation has been processed and the payment has successfully been debited from the bank account. The withdrawal is showing correctly in the bank feed, however, there is no corresponding transaction available to apply the payment against. I have now spent 1 hour and 40 minutes on the phone with MYOB, having been passed between three different people, and unfortunately no one has been able to resolve the issue or provide a clear explanation of what has happened. Any ideas community team?Important updates for MYOB Invoice and MYOB Capture apps 17/09/2025 *Australian Customers
Hi everyone, With the exciting launch of the new MYOB Assist app in Australia, this means there will be some changes to the availability of the MYOB Invoice and MYOB Capture apps. For customers in New Zealand - there is no change to these apps or their availability. For Australian customers, please see the below. The MYOB Invoice and MYOB Capture apps are no longer available for download as of the 16th September when the MYOB Assist app was launched. On 29 September 2026, MYOB will retire the MYOB Capture and MYOB Invoice apps in Australia. Click the link to learn more about MYOB Assist
